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71-508: The McFlurry is a brand-name of frozen soft serve dessert produced and sold by American-based multinational fast food chain McDonald's . It is served in a cup, with additional mixed-in ingredients such as candy and cookie fragments and sweet topping sauces. It was created in 1995 by Ron McLellan, a Canadian McDonald's franchise owner in Bathurst , New Brunswick , and later introduced to

142-530: A marketing strategy and offers. Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones. Nevertheless, it

213-642: A POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses. POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as

284-492: A POS system. Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS , both of which conform to the UnifiedPOS standard led by The National Retail Foundation . OPOS ( OLE for POS) was the first commonly adopted standard and was created by Microsoft , NCR Corporation , Epson and Fujitsu-ICL . OPOS

355-487: A built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology. Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in

426-475: A button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with

497-436: A check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode . In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail,

568-451: A cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs. Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems,

639-410: A cone to cone basis. Soft serve is generally lower in milk-fat (3 to 6 per cent) than conventional ice cream (10 to 18 per cent) and is produced at a temperature of about −4 °C (25 °F) compared to conventional ice cream, which is stored at −15 °C (5 °F). Soft serve contains air, introduced at the time of freezing. The air content, called overrun , can vary from 0 to 60 per cent of

710-414: A cup. The McFlurry has a specially designed spoon with a hole in the handle which is attached to a blender. Various types of candy or cookies are added to the cup, which are then blended into the ice cream using the spoon. McFlurry flavors vary from market to market, and new flavors are introduced regularly. The ice cream in a McFlurry is the same that McDonald's uses for its cones and sundaes. The ice cream

781-421: A database before commercial implementation complicates the development. POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and

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852-491: A decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that

923-455: A full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes. In the hospitality industry , POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding

994-400: A keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products. The POS system software can typically handle

1065-401: A loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems. Retailers and marketers will often refer to the area around the checkout instead as the point of purchase ( POP ) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering

1136-402: A major data center can fail completely, such as in a fire. On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information. For such contingency, a more innovative though highly complex approach for

1207-471: A modular real-time multi-tasking multi-user operating system. A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf. In 1993, IBM adopted FlexOS 2.32 as

1278-400: A myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards , gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types. The POS unit handles the sales to the consumer, but it

1349-418: A notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system. A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half

1420-463: A payment, payment terminals , touch screens, and other hardware and software options are available. The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management , CRM , financials, or warehousing . Businesses are increasingly adopting POS systems, and one of

1491-594: A redesign in the container shape. After "significant research and design testing", the company addressed the problem in 2006 by reducing the size of the opening to prevent entry of an animal's head. In June 2019, McDonald's announced it planned to stop using lids on McFlurrys in the United Kingdom by September 2019, as part of a move to reduce the use of single-use plastics by the chain. However, lids with circular openings are still being used in some other markets as of September 2023. 30 Rock prominently featured

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1562-494: A registry tweak solution has been found for this. POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules

1633-487: A remote server. The POS system is also not run locally, so there is no installation required. Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors. Other advantages of

1704-473: A service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements. A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system

1775-542: A specialized x86-based computer running Windows Embedded or Linux ), a method for employee input, cash drawer, receipt printer , barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal ). It can also include a conveyor belt , checkout divider , wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as

1846-417: A substantial time, it will soon freeze solid. Thus, to sell and consume soft serve in its most palatable state, it must be prepared by a special machine at the point of sale . Pre-mixed product (see definitions below) is introduced to the storage chamber of the machine where it is kept at 3 °C (37 °F). When the product is drawn from the draw valve, a fresh mix combined with the targeted quantity of air

1917-413: A user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some. It is clear that POS system is a term that implies a wide range of capabilities depending on

1988-706: Is a COM -based interface compatible with all COM-enabled programming languages for Microsoft Windows . OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems , IBM , and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent. There are several communication ways POS systems use to control peripherals such as: There are also nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers. The design of

2059-529: Is a frozen dessert and variety of ice cream , similar to conventional ice cream, but softer and less dense due to more air being introduced during freezing. Soft serve has been sold commercially since the late 1930s in the United States. In the United States, soft serve is not typically sold prepackaged in supermarkets but is common at fairs, carnivals, amusement parks, restaurants (especially fast food and buffet), and specialty shops. All ice cream must be frozen quickly to avoid crystal growth. With soft serve, this

2130-413: Is accomplished by a special machine that holds pre-mixed product at a very low, but not frozen, temperature at the point of sale . Brandon Lewis of Windsor , Canada, patented an automatic ice cream maker in 1926 that is reported to be the first soft-serve ice cream machine. His Taylor Company continues to manufacture the McDonald's ice cream machine . Over Memorial Day weekend of 1934, Tom Carvel ,

2201-416: Is classified as swirl or twist . Pre-mix can be obtained in several forms: Various terms are used to refer to soft-serve ice cream: Point of sale To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales , barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems" ). To make

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2272-492: Is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible. Although improving

2343-450: Is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in

2414-480: Is interlinked if they are to serve their practical purpose and maximize their usability. For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by

2485-412: Is introduced to the freezing chamber by gravity or pump. It is then churned, quickly frozen, and stored until required. While the most basic machines only dispense one flavor of the mix at a time, specific models of soft-serve machines have an additional nozzle that dispenses a mixture of two different flavors simultaneously. This mixture emerges in a distinct swirl pattern. Its distinctive flavor on menus

2556-587: Is made from ultra-high-temperature (UHT) pasteurized milk, extended with methylcellulose . CNBC reported that, from late 2016, McDonald's started phasing out artificial flavors from its vanilla ice cream. The change was part of an effort to recover the more than 500 million customer visits it had lost since 2012. Despite referring to the McFlurry as "a quick-serve medley of gelatinous, innocuous ice cream that some reviewers might consider closer to caulk than dairy", Wil Fulton and Kat Thompson of Thrillist described

2627-503: Is the term POS system rather than retail management system that is in vogue among both end-users and vendors. The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased. Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released

2698-441: The ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers. The advent of cloud computing has given birth to

2769-416: The "all you can eat" trial sale, they had dished out more than 1,600 servings—more than once every 4.5 seconds. It is a common myth that during the late 1940s, future UK prime minister Margaret Thatcher worked briefly as a chemist for a food manufacturer J. Lyons and Co. , at a time when the company had partnered with the United States distributor Mister Softee and was developing a soft-serve recipe that

2840-864: The 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683 . The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry , some systems favoured adopting GUI technology for ease of learning or for ergonomic factors. The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $ 4000 US (as of 2009) per checkout lane. Reliability depends not wholly on

2911-622: The IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores. One of

McFlurry - Misplaced Pages Continue

2982-516: The M&;M McFlurry as "the epitome of low stakes, drive-thru fun", placing it at the end of their list of the 13 Best Fast Food Desserts. Dan Myers of The Daily Meal included the Oreo McFlurry in its (unranked) list of 10 Best Fast Food Desserts, saying "You'd be hard-pressed to encounter anyone who isn't a fan of this sweet treat." Soft serve Soft serve , also known as soft ice ,

3053-472: The McFlurry in the plot of its season 3 episode 11, " St. Valentine's Day ". Although some commenters interpreted the prominence of the product in the episode as heavy-handed product placement , it was later reported that McDonald's had not paid to have it featured, and the show's producers were even worried that McDonald's might sue them for featuring it without authorization. The McFlurry consists of whipped, soft serve McDonald's vanilla-flavored ice cream in

3124-474: The POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed. Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable

3195-470: The United States in 1997. The McFlurry was created by Canadian McDonald's franchisee Ron McLellan in Bathurst , New Brunswick , in 1995. The first McFlurry, which was Oreo -flavored, was sold on June 7, 1995. After proving successful in Bathurst, McDonalds began offering the McFlurry at a number of Toronto locations. In the U.S., the McFlurry was test-marketed in select regions in 1997. By March 1998,

3266-427: The basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba , who continued to support it up to at least 2017. With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in

3337-631: The case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent. With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing

3408-455: The cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database. Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for

3479-536: The database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of

3550-453: The developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for

3621-409: The developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and

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3692-514: The end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor. Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes

3763-456: The end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of

3834-416: The few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing . The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically

3905-518: The first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants . It used the Intel 8008 , an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer ). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] BigMac — using numeric keys and

3976-438: The following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments. Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in

4047-550: The founder of the Carvel brand and franchise, suffered a flat tire in his ice cream truck in Hartsdale, New York . He pulled into a parking lot and began selling his melting ice cream to vacationers driving by. Within two days, he had sold his entire supply of ice cream and concluded that both a fixed location and soft (as opposed to hard) frozen desserts were potentially good business ideas. In 1936, Carvel opened his first store on

4118-491: The inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features. Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad . Thus cloud-based POS also helped expand POS systems to mobile devices , such as tablet computers or smartphones . These devices can also act as barcode readers using

4189-400: The most obvious and compelling reasons is that a POS system eliminates the need for price tags . Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts,

4260-509: The original broken down truck site and developed a secret soft-serve ice cream formula as well as patented super low temperature ice cream machines. Dairy Queen also claims to have invented soft serve. In 1938, near Moline, Illinois , J. F. McCullough and his son, Alex, developed their soft-serve formula. Their first sales experiment was on August 4, 1938, in Kankakee, Illinois , at the store of their friend, Sherb Noble. Within two hours of

4331-478: The other could handle the entire store. In 1986, Gene Mosher introduced the first graphical point of sale software featuring a touchscreen interface under the ViewTouch trademark on the 16-bit Atari 520ST color computer. It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming. The ViewTouch point of sale software

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4402-722: The possibility of electronic point of sale (EPOS) systems to be deployed as software as a service , which can be accessed directly from the Internet using any internet browser . Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support. Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of

4473-448: The product loses taste, tends to shrink as it loses air, and melts more quickly than that with less air. With less than 33 to 45 per cent, the product will not melt as quickly but will not taste good. Some soft-serve forms, like many other processed foods, contain palm oil . Ice cream and similar products must be frozen quickly to avoid crystal growth. Moreover, when the soft serve is stored below freezing temperature after dispensing for

4544-463: The product was available to all American and Canadian locations and has been gradually introduced in various other locations since then. Until September 2006, the McFlurry was served with a container lid having an opening that was of a size that caused some animals to become trapped with their head stuck inside the discarded containers. An outcry in the UK, particularly to protect European hedgehogs , caused

4615-399: The receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in

4686-413: The retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like

4757-400: The sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance. For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale

4828-429: The system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation. POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes

4899-472: The total volume of the finished product. The amount of air alters the taste of the finished product. Product with low quantities of air has a heavy, icy taste and appears more yellow. Ice cream with higher air content tastes creamier, smoother, and lighter and appears whiter. The optimum quantity of air is determined by other ingredients, if any, and individual taste. Generally, the ideal air content should be between 33 and 45 per cent of volume. If more than this,

4970-566: Was compatible with the American machines. Thatcher's precise role at Lyons is unclear, but she is reported to have worked on the quality of cake and pie fillings as well as ice-cream, and researched saponification . In the 1960s, ice cream machine manufacturers introduced mechanized air pumps into vending machines, providing better aeration. In the 1990's, Wadden Systems Inc introduced the 24 Flavor System, which enables an operator to transform soft serve into 24 or more flavors of soft serve, on

5041-612: Was first demonstrated in public at Fall Comdex, 1986, in Las Vegas Nevada to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada. In 1986, IBM introduced its 468x series of POS equipment based on Digital Research 's Concurrent DOS 286 and FlexOS 1.xx,

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