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Unified messaging

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Unified messaging (or UM ) is a business term for the integration of different electronic messaging and communications media ( e-mail , SMS , fax , voicemail , video messaging , etc.) technologies into a single interface, accessible from a variety of different devices. While traditional communications systems delivered messages into several different types of stores such as voicemail systems, e-mail servers, and stand-alone fax machines, with Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, can be delivered directly into the user's inbox and played either through a headset or the computer's speaker. This simplifies the user's experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.

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64-454: Unified messaging is increasingly accepted in the corporate environment, where it's generally seen as an improvement to business productivity. Unified messaging for professional settings integrates communications processes into the existing IT infrastructure , i. e. into CRM , ERP and mail systems . Definitions of unified messaging vary from the typical definition of simple inclusion of incoming faxes and voice-mail in one's email inbox, all

128-520: A cable. After that, it can be laid in the ground and then run through the walls of a building and deployed aerially in a manner similar to copper cables. These fibers require less maintenance than common twisted pair wires once they are deployed. Specialized cables are used for long-distance subsea data transmission, e.g. transatlantic communications cable . New (2011–2013) cables operated by commercial enterprises ( Emerald Atlantis , Hibernia Atlantic ) typically have four strands of fiber and signals cross

192-668: A development contract with CSELT and Pirelli aimed to test fiber optics in an urban environment: in September 1977, the second cable in this test series, named COS-2, was experimentally deployed in two lines (9 km) in Turin , for the first time in a big city, at a speed of 140 Mbit/s. The second generation of fiber-optic communication was developed for commercial use in the early 1980s, operated at 1.3 μm and used InGaAsP semiconductor lasers. These early systems were initially limited by multi-mode fiber dispersion, and in 1981

256-405: A larger core (≥   50 micrometers ), allowing less precise, cheaper transmitters and receivers to connect to it as well as cheaper connectors. However, a multi-mode fiber introduces multimode distortion , which often limits the bandwidth and length of the link. Furthermore, because of its higher dopant content, multi-mode fibers are usually expensive and exhibit higher attenuation. The core of

320-445: A pair of hybrid couplers and four photodetectors per polarization, followed by high-speed ADCs and digital signal processing to recover data modulated with QPSK, QAM, or OFDM. An optical communication system transmitter consists of a digital-to-analog converter (DAC), a driver amplifier and a Mach–Zehnder modulator . The deployment of higher modulation formats (> 4-QAM ) or higher baud Rates (> 32  GBd ) diminishes

384-501: A record bandwidth–distance product of over 100 petabit × kilometers per second using fiber-optic communication. First developed in the 1970s, fiber-optics have revolutionized the telecommunications industry and have played a major role in the advent of the Information Age . Because of its advantages over electrical transmission , optical fibers have largely replaced copper wire communications in backbone networks in

448-471: A repeater with the same capabilities and are therefore significantly more reliable. Optical amplifiers have largely replaced repeaters in new installations, although electronic repeaters are still widely used when signal conditioning beyond amplification is required. Wavelength-division multiplexing (WDM) is the technique of transmitting multiple channels of information through a single optical fiber by sending multiple light beams of different wavelengths through

512-445: A similar cost. However, due to their relatively simple design, LEDs are very useful for very low-cost applications. Commonly used classes of semiconductor laser transmitters used in fiber optics include VCSEL, Fabry–Pérot and distributed-feedback laser . A semiconductor laser emits light through stimulated emission rather than spontaneous emission, which results in high output power (~100 mW) as well as other benefits related to

576-418: A single 160 km (99 mi) line using optical amplifiers. As of 2021 , Japanese scientists transmitted 319 terabits per second over 3,000 kilometers with four-core fiber cables with standard cable diameter. The focus of development for the fifth generation of fiber-optic communications is on extending the wavelength range over which a WDM system can operate. The conventional wavelength window, known as

640-413: A single-mode fiber is smaller (<   10 micrometers) and requires more expensive components and interconnection methods, but allows much longer and higher-performance links. Both single- and multi-mode fiber is offered in different grades. In order to package fiber into a commercially viable product, it typically is protectively coated by using ultraviolet cured acrylate polymers and assembled into

704-496: A traditional, cloud or hyper converged IT Infrastructure. There are many functioning parts that go into the health of an IT infrastructure. In order to contribute positively to the organization, employees can acquire abilities to benefit the company. These include key technical abilities such as cloud, network, and data administration skills and soft abilities such as collaboration and communication skills. As data storage and management becomes more digitized, IT Infrastructure

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768-639: A variety of high-throughput data and broadband services to consumers' homes. Modern fiber-optic communication systems generally include optical transmitters that convert electrical signals into optical signals, optical fiber cables to carry the signal, optical amplifiers, and optical receivers to convert the signal back into an electrical signal. The information transmitted is typically digital information generated by computers or telephone systems . The most commonly used optical transmitters are semiconductor devices such as light-emitting diodes (LEDs) and laser diodes . The difference between LEDs and laser diodes

832-442: A very wide band at once which can include hundreds of multiplexed channels, eliminating the need to demultiplex signals at each amplifier. Second, optical amplifiers operate independently of the data rate and modulation format, enabling multiple data rates and modulation formats to co-exist and enabling upgrading of the data rate of a system without having to replace all of the repeaters. Third, optical amplifiers are much simpler than

896-489: Is modulated to carry information. Fiber is preferred over electrical cabling when high bandwidth , long distance, or immunity to electromagnetic interference is required. This type of communication can transmit voice, video, and telemetry through local area networks or across long distances. Optical fiber is used by many telecommunications companies to transmit telephone signals, internet communication, and cable television signals. Researchers at Bell Labs have reached

960-603: Is a component of UC which involves the integration of various communication channels, such as email, voicemail, and fax, into a single platform. This streamlines the management of messages, providing users with a centralized interface for handling diverse communication types. In contrast, UC encompasses a broader spectrum of services, extending beyond messaging to include real-time communication tools, collaboration platforms, and other integrated applications. However, it's essential to note that not all unified communication services incorporate unified messaging. The distinction arises from

1024-477: Is a trade-off between the bandwidth of the signal and the distance over which it can be carried. For example, a common multi-mode fiber with bandwidth–distance product of 500 MHz·km could carry a 500 MHz signal for 1 km or a 1000 MHz signal for 0.5 km. Using wavelength-division multiplexing , each fiber can carry many independent channels, each using a different wavelength of light. The net data rate (data rate without overhead bytes) per fiber

1088-427: Is easier to manage and scale. IT Infrastructure can be managed by the company itself or it can be outsourced to another company that has consulting expertise to develop robust infrastructures for an organization. With advances in online outreach availability, it has become easier for end users to access technology. As a result, IT infrastructures have become more complex and therefore, it is harder for managers to oversee

1152-406: Is effectively immune to tampering, and simplifies the deployment of smart grid technology. The transmission distance of a fiber-optic communication system has traditionally been limited by fiber attenuation and by fiber distortion. By using optoelectronic repeaters, these problems have been eliminated. These repeaters convert the signal into an electrical signal and then use a transmitter to send

1216-406: Is incoherent with a relatively wide spectral width of 30–60 nm. The large spectrum width of LEDs is subject to higher fiber dispersion, considerably limiting their bit rate-distance product (a common measure of usefulness). LEDs are suitable primarily for local-area-network applications with bit rates of 10–100 Mbit/s and transmission distances of a few kilometers. LED light transmission

1280-524: Is inefficient, with only about 1% of input power, or about 100 microwatts, eventually converted into launched power coupled into the optical fiber. LEDs have been developed that use several quantum wells to emit light at different wavelengths over a broad spectrum and are currently in use for local-area wavelength-division multiplexing (WDM) applications. LEDs have been largely superseded by vertical-cavity surface-emitting laser (VCSEL) devices, which offer improved speed, power and spectral properties, at

1344-404: Is moving towards the cloud. Infrastructure-as-a-service (IaaS) provides the ability to host on a server and is a platform for cloud computing. Fiber-optic communication Fiber-optic communication is a method of transmitting information from one place to another by sending pulses of infrared or visible light through an optical fiber . The light is a form of carrier wave that

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1408-428: Is not possible. Therefore, in a sense, the internet itself would not be possible. It's important to emphasize that fiber optics play a crucial role in a network infrastructure. Fiber optics serve as the primary means for connecting network equipment and establishing connections between buildings. Different types of technological tasks may require a tailored approach to the infrastructure. These can be achieved through

1472-473: Is notable in that the team was able to reduce the power consumption of the optics to around 5% compared with more mainstream techniques, which could lead to a new generation of very power-efficient optic components. Research conducted by the RMIT University, Melbourne, Australia, have developed a nanophotonic device that carries data on light waves that have been twisted into a spiral form and achieved

1536-444: Is that LEDs produce incoherent light , while laser diodes produce coherent light. For use in optical communications, semiconductor optical transmitters must be designed to be compact, efficient and reliable, while operating in an optimal wavelength range and directly modulated at high frequencies. In its simplest form, an LED emits light through spontaneous emission , a phenomenon referred to as electroluminescence . The emitted light

1600-433: Is the light output is controlled by a current applied directly to the device. For very high data rates or very long distance links, a laser source may be operated continuous wave , and the light modulated by an external device, an optical modulator , such as an electro-absorption modulator or Mach–Zehnder interferometer . External modulation increases the achievable link distance by eliminating laser chirp , which broadens

1664-446: Is the per-channel data rate reduced by the forward error correction (FEC) overhead, multiplied by the number of channels (usually up to eighty in commercial dense WDM systems as of 2008 ). The following summarizes research using standard telecoms-grade single-mode, single-solid-core fiber cables. The following table summarizes results achieved using specialized multicore or multimode fiber. Research from DTU , Fujikura and NTT

1728-648: Is used as light guides, for imaging tools, lasers, hydrophones for seismic waves, SONAR, and as sensors to measure pressure and temperature. Due to lower attenuation and interference , optical fiber has advantages over copper wire in long-distance, high-bandwidth applications. However, infrastructure development within cities is relatively difficult and time-consuming, and fiber-optic systems can be complex and expensive to install and operate. Due to these difficulties, early fiber-optic communication systems were primarily installed in long-distance applications, where they can be used to their full transmission capacity, offsetting

1792-650: The ITIL Foundation Course Glossary, IT Infrastructure can also be termed as “All of the hardware, software, networks, facilities, etc., that are required to develop, test, deliver, monitor, control or support IT services. The term IT infrastructure includes all of the Information Technology but not the associated People, Processes and documentation.” In IT Infrastructure, the above technological components contribute to and drive business functions. Leaders and managers within

1856-601: The Internet , and commercialization of various bandwidth-intensive consumer services, such as video on demand . Internet Protocol data traffic was increasing exponentially, at a faster rate than integrated circuit complexity had increased under Moore's Law . From the bust of the dot-com bubble through 2006, however, the main trend in the industry has been consolidation of firms and offshoring of manufacturing to reduce costs. Companies such as Verizon and AT&T have taken advantage of fiber-optic communications to deliver

1920-417: The developed world . The process of communicating using fiber optics involves the following basic steps: Optical fiber is used by telecommunications companies to transmit telephone signals, Internet communication and cable television signals. It is also used in other industries, including medical, defense, government, industrial and commercial. In addition to serving the purposes of telecommunications, it

1984-437: The linewidth in directly modulated lasers, increasing the chromatic dispersion in the fiber. For very high bandwidth efficiency, coherent modulation can be used to vary the phase of the light in addition to the amplitude, enabling the use of QPSK , QAM , and OFDM . "Dual-polarization quadrature phase shift keying is a modulation format that effectively sends four times as much information as traditional optical transmissions of

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2048-573: The single-mode fiber was revealed to greatly improve system performance, however practical connectors capable of working with single mode fiber proved difficult to develop. Canadian service provider SaskTel had completed construction of what was then the world's longest commercial fiber optic network, which covered 3,268 km (2,031 mi) and linked 52 communities. By 1987, these systems were operating at bit rates of up to 1.7 Gbit/s with repeater spacing up to 50 km (31 mi). The first transatlantic telephone cable to use optical fiber

2112-473: The Atlantic (NYC-London) in 60–70 ms. The cost of each such cable was about $ 300M in 2011. Another common practice is to bundle many fiber optic strands within long-distance power transmission cable using, for instance, an optical ground wire . This exploits power transmission rights of way effectively, ensures a power company can own and control the fiber required to monitor its own devices and lines,

2176-564: The C band, covers the wavelength range 1525–1565 nm, and dry fiber has a low-loss window promising an extension of that range to 1300–1650 nm. Other developments include the concept of optical solitons , pulses that preserve their shape by counteracting the effects of dispersion with the nonlinear effects of the fiber by using pulses of a specific shape. In the late 1990s through 2000, industry promoters, and research companies such as KMI, and RHK predicted massive increases in demand for communications bandwidth due to increased use of

2240-628: The DAC and the driver amplifier are modeled by a truncated, time-invariant Volterra series . Khanna et al use a memory polynomial to model the transmitter components jointly. In both approaches the Volterra series or the memory polynomial coefficients are found using indirect-learning architecture . Duthel et al records, for each branch of the Mach-Zehnder modulator, several signals at different polarity and phases. The signals are used to calculate

2304-467: The IT field are responsible for ensuring that both the physical hardware and software networks and resources are working optimally. IT infrastructure can be looked at as the foundation of an organization's technology systems, thereby playing an integral part in driving its success. All organizations who rely on technology to do their business can benefit from having a robust, interconnected IT Infrastructure. With

2368-559: The ITIL framework helps address these issues and allows the company to be more cost effective which helps IT managers to keep the IT Infrastructure functioning. Even though the IT infrastructure has been around for over 60 years, there have been incredible advances in technology in the past 15 years. The primary components of an IT Infrastructure are the physical systems such as hardware, storage, any kind of routers/switches and

2432-488: The Photophone would not prove practical until advances in laser and optical fiber technologies permitted the secure transport of light. The Photophone's first practical use came in military communication systems many decades later. In 1954 Harold Hopkins and Narinder Singh Kapany showed that rolled fiber glass allowed light to be transmitted. Jun-ichi Nishizawa , a Japanese scientist at Tohoku University , proposed

2496-404: The bandwidth of a fiber can be divided into as many as 160 channels to support a combined bit rate in the range of 1.6  Tbit/s . Because the effect of dispersion increases with the length of the fiber, a fiber transmission system is often characterized by its bandwidth–distance product , usually expressed in units of MHz ·km. This value is a product of bandwidth and distance because there

2560-567: The building itself but also networks and software . In addition to these components, there is the need for “IT Infrastructure Security”. Security keeps the network and its devices safe in order to maintain the integrity within the overall infrastructure of the organization. Specifically, the first three layers are directly involved with IT Infrastructure. The physical layer serves as the fundamental layer for hardware. The second and third layers (Data Link and Network), are essential for communication to and from hardware devices. Without this, networking

2624-527: The cladding (which has a lower- refractive-index ) are usually made of high-quality silica glass, although they can both be made of plastic as well. Connecting two optical fibers is done by fusion splicing or mechanical splicing and requires special skills and interconnection technology due to the microscopic precision required to align the fiber cores. Two main types of optical fiber used in optic communications include multi-mode optical fibers and single-mode optical fibers . A multi-mode optical fiber has

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2688-480: The commercially available components. The transmitter digital signal processor performs digital predistortion on the input signals using the inverse transmitter model before sending the samples to the DAC. Older digital predistortion methods only addressed linear effects. Recent publications also consider non-linear distortions. Berenguer et al models the Mach–Zehnder modulator as an independent Wiener system and

2752-419: The current speed that technology changes and the competitive nature of businesses, IT leaders have to ensure that their IT Infrastructure is designed such that changes can be made quickly and without impacting the business continuity. While traditionally companies used to typically rely on physical data centers or colocation facilities to support their IT Infrastructure, cloud hosting has become more popular as it

2816-575: The end to end operations. In order to mitigate this issue, strong IT Infrastructures require employees with varying skill sets. The fields of IT management and IT service management rely on IT infrastructure, and the ITIL framework was developed as a set of best practices with regard to IT infrastructure. The ITIL framework assists companies with the ability to be responsive to technological market demands. Technology can often be thought of as an innovative product which can incur high production costs. However,

2880-480: The fiber, each modulated with a separate information channel. This allows the available capacity of optical fibers to be multiplied. This requires a wavelength division multiplexer in the transmitting equipment and a demultiplexer (essentially a spectrometer ) in the receiving equipment. Arrayed waveguide gratings are commonly used for multiplexing and demultiplexing in WDM. Using WDM technology now commercially available,

2944-421: The fiber, photodetectors are typically coupled with a transimpedance amplifier and a limiting amplifier to produce a digital signal in the electrical domain recovered from the incoming optical signal. Further signal processing such as clock recovery from data performed by a phase-locked loop may also be applied before the data is passed on. Coherent receivers use a local oscillator laser in combination with

3008-659: The globe. In 1880 Alexander Graham Bell and his assistant Charles Sumner Tainter created a very early precursor to fiber-optic communications, the Photophone , at Bell's newly established Volta Laboratory in Washington, D.C. Bell considered it his most important invention. The device allowed for the transmission of sound on a beam of light. On June 3, 1880, Bell conducted the world's first wireless telephone transmission between two buildings, some 213 meters apart. Due to its use of an atmospheric transmission medium,

3072-518: The increased cost. The prices of fiber-optic communications have dropped considerably since 2000. The price for rolling out fiber to homes has currently become more cost-effective than that of rolling out a copper-based network. Prices have dropped to $ 850 per subscriber in the US and lower in countries like The Netherlands, where digging costs are low and housing density is high. Since 1990, when optical-amplification systems became commercially available,

3136-441: The laser spectrum to a single longitudinal mode . These developments eventually allowed third-generation systems to operate commercially at 2.5 Gbit/s with repeater spacing in excess of 100 km (62 mi). The fourth generation of fiber-optic communication systems used optical amplification to reduce the need for repeaters and wavelength-division multiplexing (WDM) to increase data capacity . The introduction of WDM

3200-484: The nature of coherent light. The output of a laser is relatively directional, allowing high coupling efficiency (~50%) into single-mode fiber. Common VCSEL devices also couple well to multimode fiber. The narrow spectral width also allows for high bit rates since it reduces the effect of chromatic dispersion . Furthermore, semiconductor lasers can be modulated directly at high frequencies because of short recombination time . Laser diodes are often directly modulated , that

3264-427: The optical field. Cross-correlating in-phase and quadrature fields identifies the timing skew . The frequency response and the non-linear effects are determined by the indirect-learning architecture. An optical fiber cable consists of a core, cladding , and a buffer (a protective outer coating), in which the cladding guides the light along the core by using the method of total internal reflection . The core and

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3328-599: The optical signal directly without having to convert the signal to the electrical domain. One common type of optical amplifier is an erbium-doped fiber amplifier (EDFA). These are made by doping a length of fiber with the rare-earth mineral erbium and laser pumping it with light with a shorter wavelength than the communications signal (typically 980  nm ). EDFAs provide gain in the ITU C band at 1550 nm. Optical amplifiers have several significant advantages over electrical repeaters. First, an optical amplifier can amplify

3392-650: The same speed." The main component of an optical receiver is a photodetector which converts light into electricity using the photoelectric effect . The primary photodetectors for telecommunications are made from Indium gallium arsenide . The photodetector is typically a semiconductor-based photodiode . Several types of photodiodes include p–n photodiodes, p–i–n photodiodes, and avalanche photodiodes. Metal-semiconductor-metal (MSM) photodetectors are also used due to their suitability for circuit integration in regenerators and wavelength-division multiplexers. Since light may be attenuated and distorted while passing through

3456-407: The signal again at a higher intensity than was received, thus counteracting the loss incurred in the previous segment. Because of the high complexity with modern wavelength-division multiplexed signals, including the fact that they had to be installed about once every 20 km (12 mi), the cost of these repeaters is very high. An alternative approach is to use optical amplifiers which amplify

3520-544: The specific needs and preferences of hosted SMB customers. So while unified messaging can be included in unified communications, not all unified communication services are related to unified messaging. IT infrastructure Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components ( computer and networking hardware and facilities), but also various software and network components. According to

3584-455: The system performance due to linear and non-linear transmitter effects. These effects can be categorized as linear distortions due to DAC bandwidth limitation and transmitter I/Q skew as well as non-linear effects caused by gain saturation in the driver amplifier and the Mach–Zehnder modulator. Digital predistortion counteracts the degrading effects and enables Baud rates up to 56 GBd and modulation formats like 64-QAM and 128-QAM with

3648-404: The system was intended to allow a short-range missile with video processing to communicate by laser to the ground by means of a five-kilometer long optical fiber that unspooled from the missile as it flew. Optelecom then delivered the first commercial optical communications system to Chevron. After a period of research starting from 1975, the first commercial fiber-optic telecommunications system

3712-512: The telecommunications industry has laid a vast network of intercity and transoceanic fiber communication lines. By 2002, an intercontinental network of 250,000 km of submarine communications cable with a capacity of 2.56 Tb /s was completed, and although specific network capacities are privileged information, telecommunications investment reports indicate that network capacity has increased dramatically since 2004. As of 2020, over 5 billion kilometers of fiber-optic cable has been deployed around

3776-613: The use of optical fibers for communications in 1963. Nishizawa invented the PIN diode and the static induction transistor , both of which contributed to the development of optical fiber communications. In 1966 Charles K. Kao and George Hockham at Standard Telecommunication Laboratories showed that the losses of 1,000 dB/km in existing glass (compared to 5–10 dB/km in coaxial cable) were due to contaminants which could potentially be removed. Optical fiber with attenuation low enough for communication purposes (about 20  dB /km)

3840-418: The way to dictating a message into a cell phone and the intelligent delivery of that message to the intended recipient in a variety of possible formats like text email, fax, or voice recording. Because of the nebulous definition of UM, it was number one on the 1998 Wired Magazine "Hype List". Unified messaging is not to be mistaken for unified communications (UC), although the two share some similarities. UM

3904-595: Was TAT-8 , based on Desurvire optimized laser amplification technology. It went into operation in 1988. Third-generation fiber-optic systems operated at 1.55 μm and had losses of about 0.2 dB/km. This development was spurred by the discovery of indium gallium arsenide and the development of the indium gallium arsenide photodiode by Pearsall. Engineers overcame earlier difficulties with pulse-spreading using conventional InGaAsP semiconductor lasers at that wavelength by using dispersion-shifted fibers designed to have minimal dispersion at 1.55 μm or by limiting

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3968-510: Was developed in 1970 by Corning Glass Works . At the same time, GaAs semiconductor lasers were developed that were compact and therefore suitable for transmitting light through fiber optic cables for long distances. In 1973, Optelecom , Inc., co-founded by the inventor of the laser, Gordon Gould , received a contract from ARPA for one of the first optical communication systems. Developed for Army Missile Command in Huntsville, Alabama,

4032-487: Was developed which operated at a wavelength around 0.8 μm and used GaAs semiconductor lasers. This first-generation system operated at a bit rate of 45 Mbit/s with repeater spacing of up to 10 km. Soon on 22 April 1977, General Telephone and Electronics sent the first live telephone traffic through fiber optics at a 6 Mbit/s throughput in Long Beach, California. In October 1973, Corning Glass signed

4096-461: Was the start of optical networking , as WDM became the technology of choice for fiber-optic bandwidth expansion. The first to market with a dense WDM system was Ciena Corp., in June 1996. The introduction of optical amplifiers and WDM caused system capacity to double every six months from 1992 until a bit rate of 10  Tb/s was reached by 2001. In 2006 a bit-rate of 14 Tb/s was reached over

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