Misplaced Pages

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111-510: ACX is owned and operated by Audible Inc., an Amazon company. All titles produced through ACX are made available for sale on Audible.com, Amazon.com and iTunes . On ACX, the customer signs in as either a producer of an audiobook or as someone who owns the rights to create an audiobook. On ACX, a producer is anyone who can deliver or help deliver a retail ready audiobook. This group includes recording studios , narrators, audio engineers and audiobook editors. Rights holders include anyone who owns

222-752: A physical retailer . Amazon also distributes a variety of downloadable and streaming content through its Amazon Prime Video , MGM+ , Amazon Music , Twitch, Audible and Wondery units. It publishes books through its publishing arm, Amazon Publishing , film and television content through Amazon MGM Studios , including the Metro-Goldwyn-Mayer studio, which was acquired in March 2022, and owns Brilliance Audio and Audible, which produce and distribute audiobooks, respectively. Amazon also produces consumer electronics —most notably, Kindle e-readers , Echo devices, Fire tablets , and Fire TVs . Amazon has

333-492: A 10-year agreement with Amazon, valued at $ 50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on

444-487: A certain extent. A number of resources offer advice on how consumers can protect themselves when using online retailer services. These include: Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation. A few problems that shoppers potentially face include identity theft, faulty products, and the accumulation of spyware . If users are required to put in their credit card information and billing/shipping address and

555-494: A co-branded service. Borders pulled out of the arrangement in 2007, with plans to also launch its own online store. On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman , Batman , Green Lantern , The Sandman , and Watchmen . The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves. In November 2013, Amazon announced

666-414: A companies' products and services on tablet computers and smartphones . One of the earliest forms of trade conducted online was IBM 's online transaction processing (OLTP) developed in the 1960s, which allowed the processing of financial transactions in real-time. The computerized ticket reservation system developed for American Airlines called Semi-Automatic Business Research Environment (SABRE)

777-468: A customer shopping online that they may receive more risk than people shopping in stores. There are three factors may influence people to do the buying decision, firstly, people cannot examine whether the product satisfy their needs and wants before they receive it. Secondly, customer may concern at after-sale services. Finally, customer may afraid that they cannot fully understand the language used in e-sales. Based on those factors customer perceive risk may as

888-512: A domestic telephone line. He believed that videotex , the modified domestic TV technology with a simple menu-driven human–computer interface, was a 'new, universally applicable, participative communication medium — the first since the invention of the telephone.' This enabled 'closed' corporate information systems to be opened to 'outside' correspondents not just for transaction processing but also for e-messaging and information retrieval and dissemination, later known as e-business . His definition of

999-505: A fixed price. Publishers can sign up as affiliates and receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs. In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads . It

1110-590: A global chat on the livestream. In 2019 Amazon launched an integrated platform into the Amazon website and application . In 2023 roughly a billion total viewers watch Amazon Live across the United States and India. The platform has also been integrated into Amazon Freevee and Amazon Prime Video . Amazon Web Services (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on

1221-564: A guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle . The store was 5,500 square feet and prices for all products matched those on its website. Amazon opened its tenth physical book store in 2017; media speculation at

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1332-406: A key role for online shoppers when they are researching future purchases. 90% of all purchases made are influenced by social media. Online shoppers commonly use a credit card or a PayPal account in order to make payments. However, some systems enable users to create accounts and pay by alternative means, such as: Some online shops will not accept international credit cards. Some require both

1443-421: A major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks. Phishing is another danger, where consumers are fooled into thinking they are dealing with a reputable retailer, when they have actually been manipulated into feeding private information to a system operated by a malicious party. Denial of service attacks are

1554-506: A merchant's web site and steal names, addresses and credit card numbers, although the Payment Card Industry Data Security Standard is intended to minimize the impact of such breaches. Identity theft is still a concern for consumers. A number of high-profile break-ins in the 2000s has prompted some U.S. states to require disclosure to consumers when this happens. Computer security has thus become

1665-466: A metered pay-as-you-go basis. These cloud computing web services provide distributed computing processing capacity and software tools via AWS server farms . As of 2021 Q4, AWS has 33% market share for cloud infrastructure while the next two competitors Microsoft Azure and Google Cloud have 21%, and 10% respectively, according to Synergy Group. Audible is a seller and producer of spoken audio entertainment, information, and educational programming on

1776-453: A minor risk for merchants, as are server and network outages. Quality seals can be placed on the Shop web page if it has undergone an independent assessment and meets all requirements of the company issuing the seal. The purpose of these seals is to increase the confidence of online shoppers. However, the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to

1887-495: A month. The survey found shopping began at amazon.com 44% of the time, compared to a general search engine at 33%. It estimated 75 million Americans subscribe to Amazon Prime and 35 million more use someone else's account. There were 242 million people shopping online in China in 2012. For developing countries and low-income households in developed countries, adoption of e-commerce in place of or in addition to conventional methods

1998-432: A nearby convenience store, making online shopping more advantageous to customers. In the event of a problem with the item (e.g., the product was not what the consumer ordered or the product was not satisfactory), consumers are concerned with the ease of returning an item in exchange for the correct product or a refund. Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for

2109-869: A notification if it detects something unusual. In January 2023, Amazon announced the launch of RXPass, a prescription drug delivery service. It allows U.S. Amazon Prime members to pay a $ 5 monthly fee for access to 60 medications. The service was launched immediately after the announcement except in states with specific prescription delivery requirements. Beneficiaries of government healthcare programs such as Medicare and Medicaid will not be able to sign up for RXPass. Amazon owns over 100 subsidiaries, including Amazon Web Services , Audible , Diapers.com, Goodreads , IMDb , Kiva Systems (now Amazon Robotics ), One Medical , Shopbop , Teachstreet, Twitch , Zappos , and Zoox . Bezos separately owns The Washington Post (through Nash Holdings, LLC), Blue Origin , Bezos Expeditions , Altos Labs , and other companies. Amazon Live

2220-461: A particular product has been found and selected on the website of the seller, most online retailers use shopping cart software to allow the consumer to accumulate multiple items and to adjust quantities, like filling a physical shopping cart or basket in a conventional store. A "checkout" process follows (continuing the physical-store analogy) in which payment and delivery information is collected, if necessary. Some stores allow consumers to sign up for

2331-617: A partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a timely way, with plans to expand into Dallas , Houston , New Orleans and Phoenix by 2014. In June 2017, Nike agreed to sell products through Amazon in exchange for better policing of counterfeit goods. This proved unsuccessful and Nike withdrew from

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2442-417: A payment has been accepted, the goods or services can be delivered in the following ways. For physical items: For digital items or tickets: Simple shopping cart systems allow the off-line administration of products and categories. The shop is then generated as HTML files and graphics that can be uploaded to a webspace. The systems do not use an online database. A high-end solution can be bought or rented as

2553-442: A permanent online account so that some or all of this information only needs to be entered once. The consumer often receives an e-mail confirmation once the transaction is complete. Less sophisticated stores may rely on consumers to phone or e-mail their orders (although full credit card numbers, expiry date, and Card Security Code , or bank account and routing number should not be accepted by e-mail, for reasons of security). One of

2664-661: A physical retail store, the actual product and the manufacturer's packaging will be available for direct inspection (which might involve a test drive, fitting, or other experimentation). Some online stores provide or link to supplemental product information, such as instructions, safety procedures, demonstrations, or manufacturer specifications. Some provide background information, advice, or how-to guides designed to help consumers decide which product to buy. Some stores even allow customers to comment or rate their items. There are also dedicated review sites that host user reviews for different products. Reviews and even some blogs give customers

2775-418: A pivotal moment in 1994 with the first online sales of Sting 's album, Ten Summoner's Tales . This milestone event set the stage for the diversification of online retail, with early adopters such as wine, chocolates, and flowers paving the way. These products became pioneers in the e-commerce realm, capturing the attention of a growing audience. Researchers identified a crucial factor for internet success –

2886-961: A plan was adopted for Jeff Bezos to sell approximately 50 million shares of the company over the next year (the deadline for the entire sales plan is January 31, 2025). The first step was the sale of 12 million shares for about $ 2 billion. On February 26, 2024, Amazon became a component of the Dow Jones Industrial Average . Amazon.com is an e-commerce platform that sells many product lines, including media ( books , movies, music, and software), apparel, baby products, consumer electronics , beauty products , gourmet food, groceries, health and personal care products, industrial & scientific supplies, kitchen items, jewelry , watches, lawn and garden items, musical instruments, sporting goods , tools, automotive items, toys and games, and farm supplies and consulting services . Amazon websites are country-specific (for example, amazon.com for

2997-401: A range of Booths branded products for home delivery in selected areas. In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019. On November 7, 2024 Amazon

3108-420: A range of different computers and devices, including desktop computers , laptops , tablet computers and smartphones . An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center ; the process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses,

3219-511: A reason to come back. However, resent research has proven that sites with higher focus on efficiency, convenience, and personalised services increased the customers motivation to make purchases. Dyn , an Internet performance management company conducted a survey on more than 1400 consumers across 11 countries in North America , Europe , Middle-East and Asia and the results of the survey are as follows: These concerns majorly affect

3330-474: A replacement or refund. Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos.com includes labels for free return shipping, and does not charge a restocking fee, even for returns which are not the result of merchant error. (Note: In the United Kingdom, online shops are prohibited from charging

3441-429: A reputation as a disruptor of industries through technological innovation and aggressive reinvestment of profits into capital expenditures. As of 2023 , it is the world's largest online retailer and marketplace , smart speaker provider, cloud computing service through AWS, live-streaming service through Twitch, and Internet company as measured by revenue and market share . In 2021, it surpassed Walmart as

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3552-478: A restocking fee if the consumer cancels their order in accordance with the Consumer Protection (Distance Selling) Act 2000). A 2018 survey in the United States found 26% of online shoppers said they never return items, and another 65% said they rarely do so. Merchants may benefit from online shopping due to low sales inventory pressure, low operating costs, and the scale of operation is not limited by

3663-511: A significantly reason influence the online purchasing behaviour. Online retailers has place much emphasis on customer trust aspect, trust is another way driving customer's behaviour in digital environment, which can depend on customer's attitude and expectation. Indeed, the company's products design or ideas can not met customer's expectations. Customer's purchase intention based on rational expectations, and additionally impacts on emotional trust. Moreover, those expectations can be also establish on

3774-725: A stand-alone program or as an addition to an enterprise resource planning program. It is usually installed on the company's web server and may integrate into the existing supply chain so that ordering, payment, delivery, accounting and warehousing can be automated to a large extent. Other solutions allow the user to register and create an online shop on a portal that hosts multiple shops simultaneously from one back office. Examples are BigCommerce , Shopify and FlickRocket . Open source shopping cart packages include advanced platforms such as Interchange, and off-the-shelf solutions such as Magento , osCommerce , WooCommerce , PrestaShop , and Zen Cart . Commercial systems can also be tailored so

3885-424: A strong substitutability of goods, and a large elasticity of demand. According to the output of a research report by Western Michigan University published in 2005, an e-commerce website does not have to be good looking with listing on a lot of search engines. It must build relationships with customers to make money. The report also suggests that a website must leave a positive impression on the customers, giving them

3996-419: A warehouse instead of a retail storefront. Secure Sockets Layer (SSL) encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. However, one must still trust the merchant (and employees) not to use the credit card information subsequently for their own purchases, and not to pass the information to others. Also, hackers might break into

4107-570: Is Lehigh Valley region's third-largest employer. In August 2019, Amazon applied to have a liquor store in San Francisco , as a means to ship beer and alcohol within the city. In 2020, Amazon Fresh opened several physical stores in the U.S. and the United Kingdom . Amazon has a number of products and services available, including its digital assistant Alexa , Amazon Music , and Prime Video for music and videos respectively,

4218-580: Is a " social cataloging " website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Khuri. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their groups of book suggestions and discussions. In December 2007,

4329-507: Is a $ 69 billion difference between the U.S. revenue of $ 364.66 billion. It is estimated that Asia-Pacific will increase by another 30% in the year 2013 putting them ahead by more than one-third of all global e-commerce sales. The largest online shopping day in the world is Singles Day , with sales just in Alibaba 's sites at US$ 9.3 billion in 2014. In 2018, 9.8% of all retail sales in the United States were made online. In 2019, that figure

4440-519: Is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app . Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine , which displays the same product's availability and pricing at different e-retailers. As of 2020, customers can shop online using

4551-489: Is an American multinational technology company engaged in e-commerce , cloud computing , online advertising , digital streaming , and artificial intelligence . Founded in 1994 by Jeff Bezos in Bellevue, Washington , the company originally started as an online marketplace for books but gradually expanded its offerings to include a wide range of product categories, referred to as "The Everything Store". Today, Amazon

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4662-438: Is an American video e-commerce live-streaming service created by Amazon Inc. to compete with live-streaming services. The service allows users to stream live videos promoting or sponsoring products. Users (mainly celebrities or Internet influencers ) have the option to livestream on Amazon and add tags to additionally add context to the products they're selling or promoting. Other users can join in and type in messages to send to

4773-455: Is being able to quickly seek out deals for items or services provided by many different vendors (though some local search engines do exist to help consumers locate products for sale in nearby stores). Search engines, online price comparison services and discovery shopping engines can be used to look up sellers of a particular product or service. Shipping costs (if applicable) reduce the price advantage of online merchandise, though depending on

4884-717: Is considered one of the Big Five American technology companies, the other four being Alphabet , Apple , Meta , and Microsoft . The company has multiple subsidiaries , including Amazon Web Services , providing cloud computing; Zoox , a self-driving car division; Kuiper Systems , a satellite Internet provider; and Amazon Lab126 , a computer hardware R&D provider. Other subsidiaries include Ring , Twitch , IMDb , and Whole Foods Market . Its acquisition of Whole Foods in August 2017 for US$ 13.4 billion substantially increased its market share and presence as

4995-492: Is frequently used by websites and non-profits to provide a way for supporters to earn them a commission. Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions

5106-542: Is limited by a lack of affordable Internet access. Online stores are usually available 24 hours a day, and many consumers in Western countries have Internet access both at work and at home. Other establishments such as Internet cafes, community centers and schools provide internet access as well. In contrast, visiting a conventional retail store requires travel or commuting and costs such as gas, parking, or bus tickets, and must usually take place during business hours. Delivery

5217-406: Is of much lower cost compared to bricks and mortar stores, but also because it offers access to a worldwide market, increases customer value, and builds sustainable capabilities. Designers of online shops are concerned with the effects of information load. Information load is a product of the spatial and temporal arrangements of stimuli in the web store. Compared with conventional retail shopping,

5328-445: Is often displayed alongside products being sold on websites like Amazon , Target , and most other digital storefronts. Subsequently, risk and trust would also are two important factors affecting people's' behavior in digital environments. Customers consider to switch between e-channels, because they are mainly influence by the comparison with offline shopping, involving growth of security, financial and performance-risks In other words,

5439-583: Is reportedly discussing a second multi-billion dollar investment in AI startup Anthropic, following its initial $ 4 billion investment. Amazon sells many products under its own brand names , including phone chargers, batteries, and diaper wipes. The AmazonBasics brand was introduced in 2009, and now features hundreds of product lines, including smartphone cases, computer mice, batteries, dumbbells, and dog crates. Amazon owned 34 private-label brands as of 2019. These brands account for 0.15% of Amazon's global sales, whereas

5550-538: The Amazon Appstore for Android apps, the Kindle line of eink e-readers, Fire and Fire HD color LCD tablets. Audible provides audiobooks for purchase and listening. In September 2021, Amazon announced the launch of Astro , its first household robot, powered by its Alexa smart home technology. This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners

5661-539: The Nielsen BookScan service to verified authors. While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR, though Amazon states: Please keep in mind that our sales rank figures are simply meant to be

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5772-525: The Whole Foods Market supermarket chain in 2017. It is the leading e-retailer in the United States with approximately US$ 178 billion net sales in 2017. It has over 300 million active customer accounts globally. Amazon saw large growth during the COVID-19 pandemic , hiring more than 100,000 staff in the United States and Canada. Some Amazon workers in the U.S., France, and Italy protested

5883-636: The Alexa Web Information Service. AWS later shifted toward providing enterprise services with Simple Storage Service (S3) in 2006, and Elastic Compute Cloud (EC2) in 2008, allowing companies to rent data storage and computing power from Amazon. In 2006, Amazon also launched the Fulfillment by Amazon program, which allowed individuals and small companies (called "third-party sellers") to sell products through Amazon's warehouses and fulfillment infrastructure. Amazon purchased

5994-447: The Amazon website and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales. For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via

6105-709: The Canadian-based Wishabi attempts to include estimates of these additional cost, but nevertheless, the lack of general full cost disclosure remains a concern. Privacy of personal information is a significant issue for some consumers. Many consumers wish to avoid spam and telemarketing which could result from supplying contact information to an online merchant. In response, many merchants promise to not use consumer information for these purposes, Many websites keep track of consumer shopping habits in order to suggest items and other websites to view. Brick-and-mortar stores also collect consumer information. Some ask for

6216-471: The Internet and a valid method of payment in order to complete a transaction, such as a credit card , an Interac -enabled debit card , or a service such as PayPal . For physical products (e.g., paperback books or clothes), the e-tailer ships the products to the customer; for digital products , such as digital audio files of songs or software , the e-tailer usually sends the file to the customer over

6327-429: The Internet. Audible sells digital audiobooks , radio and television programs, and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $ 300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon. Goodreads

6438-639: The Internet. The largest of these online retailing corporations are Alibaba , Amazon.com , and eBay . Alternative names for the activity are "e-tailing", a shortened form of "electronic retail " or "e-shopping", a shortened form of "electronic shopping". An online store may also be called an e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce ) describes purchasing from an online retailer's mobile device-optimized website or software application ("app"). These websites or apps are designed to enable customers to browse through

6549-569: The Seattle area for its abundance of technical talent from Microsoft and the University of Washington , as well as its smaller population for sales tax purposes and the proximity to a major book distribution warehouse in Roseburg, Oregon . Bezos also considered several other options, including Portland, Oregon , and Boulder, Colorado . The company, originally named Cadabra, was founded in

6660-509: The U.S. and amazon.co.uk for UK) though some offer international shipping. Visits to amazon.com grew from 615 million annual visitors in 2008, to more than 2 billion per month in 2022. The e-commerce platform is the 12th most visited website in the world. In February, 2024, Amazon announced its first chatbot was first “Rufus” in the US and in July, it was widely available to all customers in

6771-493: The UK by large corporations. The first World Wide Web server and browser, created by Tim Berners-Lee in 1989, opened for commercial use in 1991. Thereafter, subsequent technological innovations emerged in 1994: online banking, the opening of an online pizza shop by Pizza Hut , Netscape 's SSL v2 encryption standard for secure data transfer, and Intershop 's first online shopping system. The first secure retail transaction over

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6882-517: The US. “Rufus” is now available in the US, India and the UK which helps the shoppers get product recommendations, get shopping list advice, compare products and see what other customers have responded to their specific questions. Results generated by Amazon's search engine are partly determined by promotional fees. The company's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code : In 2000, US toy retailer Toys "R" Us entered into

6993-532: The United States. Amazon is also the global leader in research and development spending, with R&D expenditure of US$ 73 billion in 2022. Amazon has been criticized on various grounds, including but not limited to customer data collection practices, a toxic work culture , censorship , tax avoidance , and anti-competitive practices . Amazon was founded on July 5, 1994, by Jeff Bezos after he relocated from New York City to Bellevue, Washington , near Seattle , to operate an online bookstore. Bezos chose

7104-597: The Web was either by NetMarket or Internet Shopping Network in 1994. Immediately after, Amazon.com launched its online shopping site in 1995 and eBay was also introduced in 1995. Alibaba 's sites Taobao and Tmall were launched in 2003 and 2008, respectively. Retailers are increasingly selling goods and services prior to availability through " pretail " for testing, building, and managing demand. Statistics show that in 2012, Asia-Pacific increased their international sales over 30% giving them over $ 433 billion in revenue. That

7215-680: The audio rights to a book: authors, narrators, literary agents, publishers , etc. In February 2012, ACX launched "DIY workflow". DIY allows users who own the audio rights to already completed audiobooks to upload them individually through ACX and have them distributed through Audible's sales channels. In April 2013, ACX announced "Audible Author Services" which is an incentive program to distribute profits to audiobook authors. Authors who register receive $ 1 for each audiobook sold. Amazon.com Amazon.com, Inc. , doing business as Amazon ( / ˈ æ m ə z ɒ n / , AM -ə-zon ; UK also / ˈ æ m ə z ə n / , AM -ə-zən ),

7326-595: The average for other large retailers is 18%. Other Amazon retail brands include Presto!, Mama Bear, and Amazon Essentials. Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon. Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at

7437-422: The base price of an item online, it may not be easy to see the total cost up front. Additional fees such as shipping are often not visible until the final step in the checkout process. The problem is especially evident with cross-border purchases, where the cost indicated at the final checkout screen may not include additional fees that must be paid upon delivery such as duties and brokerage . Some services such as

7548-481: The comments feature on customer reviews was rarely used ." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews. When publishers asked Bezos why Amazon would publish negative reviews, he defended

7659-653: The company's decision to "run normal shifts" due to COVID-19's ease of spread in warehouses. In Spain, the company faced legal complaints over its policies, while a group of US Senators wrote an open letter to Bezos expressing concerns about workplace safety. On February 2, 2021, Bezos announced that he would step down as CEO to become executive chair of Amazon's board. The transition officially took place on July 5, 2021, with former CEO of AWS Andy Jassy replacing him as CEO. In January 2023, Amazon cut over 18,000 jobs, primarily in consumer retail and its human resources division in an attempt to cut costs. On November 8, 2023,

7770-536: The converted garage of Bezos's house for symbolic reasons and was renamed to Amazon in November 1994. The Amazon website launched for public sales on July 16, 1995, and initially sourced its books directly from wholesalers and publishers. Amazon went public in May 1997. It began selling music and videos in 1998, and began international operations by acquiring online sellers of books in the United Kingdom and Germany. In

7881-548: The corporate systems and allow business transactions to be completed electronically in real-time. During the 1980s he designed, manufactured, sold, installed, maintained and supported many online shopping systems, using videotex technology. These systems which also provided voice response and handprint processing pre-date the Internet and the World Wide Web , the IBM PC , and Microsoft MS-DOS, and were installed mainly in

7992-466: The decisions of almost two thirds of the consumers. The most important factors determining whether customers return to a website are ease of use and the presence of user-friendly features. Usability testing is important for finding problems and improvements in a web site. Methods for evaluating usability include heuristic evaluation , cognitive walkthrough, and user testing . Each technique has its own characteristics and emphasizes different aspects of

8103-783: The digital environment, customer's buying behaviour may not be influenced and controlled by the brand and firm, when they make a buying decision that might concern the interactions with search engine, recommendations, online reviews and other information. In modern shopping environments, people are more likely to use their mobile phones, computers, tablets and other digital devices to gather information. In an online shopping environment, interactive decision may have an influence on aid customer decision making, through online product reviews and user-generated content , typically provided through software from companies like Bazaarvoice and Trustpilot , or via social media. This content, which can include text or video-based reviews, customer photos, and feedback,

8214-483: The end, E-commerce behavior is still mostly influenced by families that are receptive to new technologies, and to a lesser extent by efficiency concerns. [1] Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine . Users can compare and evaluate products using product information on the website, as well on other websites such as websites about product tests . Once

8325-533: The great benefits of online shopping is the ability to read product reviews , written either by experts or fellow online shoppers. The Nielsen Company conducted a survey in March 2010 and polled more than 27,000 Internet users in 55 markets from the Asia-Pacific, Europe, Middle East, North America, and South America to look at questions such as "How do consumers shop online?", "What do they intend to buy?", "How do they use various online shopping web pages?", and

8436-647: The impact of social media and other factors that come into play when consumers are trying to decide how to spend their money on which product or service. According to the research, reviews on electronics (57%) such as DVD players, cellphones, or PlayStations, and so on, reviews on cars (45%), and reviews on software (37%) play an important role in influencing consumers who tend to make purchases online. Furthermore, 40% of online shoppers indicate that they would not even buy electronics without consulting online reviews first. In addition to online reviews, peer recommendations on online shopping pages or social media websites play

8547-437: The information environment of virtual shopping is enhanced by providing additional product information such as comparative products and services, as well as various alternatives and attributes of each alternative, etc. Two major dimensions of information load are complexity and novelty. Complexity refers to the number of different elements or features of a site, often the result of increased information diversity. Novelty involves

8658-444: The interaction does not qualify as e-commerce because no money was transferred online. The landscape of online shopping as we know it today took shape with the rise of the Internet. Initially serving as a mere advertising platform, the Internet transitioned swiftly into a dynamic space for actual online transactions. This transformation was fueled by the development of interactive web pages and secure transmission protocols, marking

8769-505: The jurisdiction, a lack of sales tax may compensate for this. Shipping a small number of items, especially from another country, is much more expensive than making the larger shipments bricks-and-mortar retailers order. Some retailers (especially those selling small, high-value items like electronics) offer free shipping on sufficiently large orders. Another major advantage for retailers is the ability to rapidly switch suppliers and vendors without disrupting users' shopping experience. Given

8880-476: The lack of ability to inspect merchandise before purchase, consumers are at higher risk of fraud than face-to-face transactions. When ordering merchandise online, the item may not work properly, it may have defects, or it might not be the same item pictured in the online photo. Merchants also risk fraudulent purchases if customers are using stolen credit cards or fraudulent repudiation of the online purchase. However, merchants face less risk from physical theft by using

8991-537: The lead. It is advisable to be aware of the most current technology and scams to protect consumer identity and finances. Product delivery is also a main concern of online shopping. Most companies offer shipping insurance in case the product is lost or damaged. Some shipping companies will offer refunds or compensation for the damage, but this is up to their discretion. Fencing is another growing societal problem associated with online platforms. Stolen merchandise from brick and mortal retailers and cargo are easily resold to

9102-429: The new mass communications medium as 'participative' [interactive, many-to-many] was fundamentally different from the traditional definitions of mass communication and mass media and a precursor to the social networking on the Internet 25 years later. In March 1980 he launched Redifon's Office Revolution, which allowed consumers, customers, agents, distributors, suppliers and service companies to be connected online to

9213-645: The option of shopping for cheaper purchases from all over the world without having to depend on local retailers. In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours. It also implies that geographical factors, rather than socioeconomic issues, must be addressed in order to improve online shopping acceptance. [2] One advantage of shopping online

9324-494: The pace of urbanization, local delivery systems, and internet connectivity which facilitate the delivery process are the major determinants of e-commerce adoption, Online shopping is usually more informationally rich than shopping at physical stores traveled to and usually has higher comparability and customizability. Online stores must describe products for sale with text, photos, and multimedia files, and sometimes have features such as question and answers or filters, whereas in

9435-484: The partnership in November 2019. Companies including IKEA and Birkenstock also stopped selling through Amazon around the same time, citing similar frustrations over business practices and counterfeit goods. In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of US$  104.44 million ( ₹ 759 crore ) in financial year 2017–2018. As of October 11, 2017 , AmazonFresh sold

9546-423: The popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon. While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists. Products that appear in these lists enjoy additional exposure on

9657-432: The practice by claiming that Amazon.com was "taking a different approach ... we want to make every book available—the good, the bad and the ugly ... to let truth loose". There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients and instances of writers using pseudonyms to leave negative reviews of their rivals' works. The Amazon sales rank (ASR) indicates

9768-426: The probability of developing favorable attitudes towards new shopping channels. In addition, age is also a significant factor that affects online shopping. People feel that privacy and security factors have an even more significant impact on attitudes toward online shopping than product factors. Shoppers of different age groups have different perceptions of the risk factors of online shopping. The marketing around

9879-533: The process is called business-to-business (B2B) online shopping. A typical online store enables the customer to browse the firm's range of products and services, view photos or images of the products, along with information about the product specifications, features and prices. Unlike physical stores which may close at night, online shopping portals are always available to customers. Online stores usually enable shoppers to use "search" features to find specific models, brands or items. Online customers must have access to

9990-482: The product information and revision from others. In several studies, perceived value, shopping style, and brand trust are the main factors that affect online consumers' decisions.  The perceived value means that people can compare the products and prices online, bringing them the perceived value of getting more benefits online than in an offline store. The comfortable environment that online shopping brings to customers can make consumers get more perceived value. In

10101-515: The public through third party marketplaces due to lack of accountability and regulation by online operators. In the United States alone, businesses are facing the brunt of organized retail crime with the value of stolen goods amounting to $ 68.8 billion in 2021 (equivalent to 1.47% of all sales or $ 214 per capita nationwide). These goods are typically passed off as legitimate, and resold online to unsuspecting buyers. The lack of full cost disclosure may also be problematic. While it may be easy to compare

10212-401: The purchaser's billing and shipping address to be in the same country as the online shop's base of operation. Other online shops allow customers from any country to send gifts anywhere. The financial part of a transaction may be processed in real time (e.g. letting the consumer know their credit card was declined before they log off), or may be done later as part of the fulfillment process. Once

10323-411: The real name of the reviewer (based on confirmation of a credit card account) or which indicates that the reviewer is one of the top reviewers by popularity. As of December 16, 2020, Amazon removed the ability of sellers and customers to comment on product reviews and purged their websites of all posted product review comments. In an email to sellers Amazon gave its rationale for removing this feature: "...

10434-408: The same level of demand due to the difference in income level and other factors. Compared with the centralized nature of traditional markets, online consumption is more decentralized. In the online consumer market, consumers have a short decision time, a large variability of consumer demand, a large number of purchases, but a relatively small amount of each purchase, a considerable mobility of purchases,

10545-405: The service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its independent e-commerce website. The company was later awarded $ 51 million in damages. In 2001, Amazon entered into a similar agreement with Borders Group , under which Amazon would comanage Borders.com as

10656-444: The shop does not have to be created from scratch. By using an existing framework, software modules for various functionalities required by a web shop can be adapted and combined. Customers are attracted to online shopping not only because of high levels of convenience, but also because of broader selections, competitive pricing, and greater access to information. Business organizations seek to offer online shopping not only because it

10767-407: The site had over 650,000 members, and over a million books had been added. Amazon bought the company in March 2013. Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi powered smart doorbells , but manufactures other devices such as security cameras. Amazon bought Ring for US$ 1 billion in 2018. Online shopping Online shopping

10878-475: The site. Especially in cases of large or heavy products, delivery can be not only more convenient but also not require having or using a car. Not using or depending on personal vehicles, which can have substantial impact on the environment , to travel to local stores can make online shopping more sustainable than buying in local stores if such are used otherwise (especially if items are bundled and delivery vehicles are electric and use optimized routes). Moreover,

10989-454: The subsequent year, it initiated the sale of a diverse range of products, including music, video games, consumer electronics, home improvement items, software, games, and toys. In 2002, it launched Amazon Web Services (AWS), which initially focused on providing APIs for web developers to build web applications on top of Amazon's ecommerce platform. In 2004, AWS was expanded to provide website popularity statistics and web crawler data from

11100-452: The suitability of products for online transactions. Generic items that didn't necessitate physical interaction gained traction, propelling the online shopping trend forward. In its nascent stages, online shopping faced a limited audience. The early adopters were predominantly affluent males aged 30 and above. However, this demographic landscape underwent significant changes over time, and the online shopping sphere became more inclusive. Over

11211-554: The time suggested that Amazon planned to eventually roll out 300 to 400 bookstores around the country. All of its locations were closed in 2022 along with other retail locations under the "Amazon 4-Star" brand. In July 2016, the company announced that it was opening a 1,100,000 ft (335,280.0 m) square foot facility in Palmer Township in the Lehigh Valley region of eastern Pennsylvania . As of 2024, Amazon

11322-473: The unexpected, suppressed, new, or unfamiliar aspects of the site. The novelty dimension may keep consumers exploring a shopping site, whereas the complexity dimension may induce impulse purchases . Internet consumers are self-conscious and emphasize personalized consumption, which makes the demand for online consumption different. Online consumers have different needs depending on their time and environment. Even different online consumers have different needs at

11433-584: The user experience. The popularity of online shopping continues to erode sales of conventional retailers. For example, Best Buy , the largest retailer of electronics in the U.S. in August 2014 reported its tenth consecutive quarterly dip in sales, citing an increasing shift by consumers to online shopping. Amazon.com has the largest market share in the United States. As of May 2018, a survey found two-thirds of Americans had bought something from Amazon (92% of those who had bought anything online), with 40% of online shoppers buying something from Amazon at least once

11544-417: The variety of products available and the perceived convenience of the buying online experience were significant motivating factors. This was different for offline shoppers, who were more motivated by time saving and recreational motives. English entrepreneur Michael Aldrich was a pioneer of online shopping in 1979. His system connected a modified domestic TV to a real-time transaction processing computer via

11655-412: The website is not secure, customer information can be accessible to anyone who knows how to obtain it. Most large online corporations are inventing new ways to make fraud more difficult. However, criminals are constantly responding to these developments with new ways to manipulate the system. Even though online retailers are making efforts to protect consumer information, it is a constant fight to maintain

11766-490: The world's largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime , which has close to 200 million subscribers worldwide. It is the second-largest private employer in the United States and the second-largest company in the World and in the U.S. by revenue as of 2024. As of October 2024, Amazon is the 12th-most visited website in the world and 84% of its traffic comes from

11877-653: The years, the United Kingdom has witnessed a substantial shift in consumer behavior, with online shopping accounting for a noteworthy percentage of retail transactions. The extent of this influence varies depending on the product category, highlighting the diverse ways in which consumers engage with online platforms. As the revenues from online sales continued to grow significantly researchers identified different types of online shoppers, Rohm & Swaninathan identified four categories and named them " convenience shoppers, variety seekers, balanced buyers, and store-oriented shoppers ". They focused on shopping motivations and found that

11988-485: Was 2.8% in Canada. In the United Kingdom, online sales peaked at 37.8% of all retail sales in January 2021, and were at 26.3% in January 2024. Online customers must have access to the Internet and a valid method of payment in order to complete a transaction. Generally, higher levels of education and personal income correspond to more favorable perceptions of shopping online. Increased exposure to technology also increases

12099-483: Was always a problem which affected the convenience of online shopping. Additionally, the online shopping industry has not only involved the concept of providing convenience for customers but also improved perceptions of social inclusion. However to overcome this many retailers including online retailers in Taiwan brought in a store pick up service. This now meant that customers could purchase goods online and pick them up at

12210-402: Was launched to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history. Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicates

12321-431: Was one of its applications. There, computer terminals located in different travel agencies were linked to a large IBM mainframe computer, which processed transactions simultaneously and coordinated them so that all travel agents had access to the same information at the same time. At some point between 1971 and 1972, students at Stanford and MIT used the internet precursor ARPANET to make a deal to exchange marijuana , but

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