Hofpfisterei is a chain of bakery shops, headquartered in Munich, Bavaria , Germany. Its business focusses on southern Germany. It has 163 branches and employs about 950 people.
114-441: Its history reaches back to the year 1331 when the mill Toratsmühle was mentioned for the first time. The bakery also sells its products online . From 1978 the bread contains no additives and the flours are examined for residues in their own laboratory. However, examinations by foodwatch in 2008 showed that some additives had been used and Hofpfisterei has since made some changes. This German corporation or company article
228-543: A Request for Quotation (RFQ) was issued for 140 potential bidders. Most computer science companies regarded the ARPA proposal as outlandish, and only twelve submitted bids to build a network; of the twelve, ARPA regarded only four as top-rank contractors. At year's end, ARPA considered only two contractors and awarded the contract to build the network to BBN in January 1969. The initial, seven-person BBN team were much aided by
342-426: A shopping search engine , which displays the same product's availability and pricing at different e-retailers. As of 2020, customers can shop online using a range of different computers and devices, including desktop computers , laptops , tablet computers and smartphones . An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center ;
456-487: A certain extent. A number of resources offer advice on how consumers can protect themselves when using online retailer services. These include: Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation. A few problems that shoppers potentially face include identity theft, faulty products, and the accumulation of spyware . If users are required to put in their credit card information and billing/shipping address and
570-414: A companies' products and services on tablet computers and smartphones . One of the earliest forms of trade conducted online was IBM 's online transaction processing (OLTP) developed in the 1960s, which allowed the processing of financial transactions in real-time. The computerized ticket reservation system developed for American Airlines called Semi-Automatic Business Research Environment (SABRE)
684-468: A customer shopping online that they may receive more risk than people shopping in stores. There are three factors may influence people to do the buying decision, firstly, people cannot examine whether the product satisfy their needs and wants before they receive it. Secondly, customer may concern at after-sale services. Finally, customer may afraid that they cannot fully understand the language used in e-sales. Based on those factors customer perceive risk may as
798-512: A domestic telephone line. He believed that videotex , the modified domestic TV technology with a simple menu-driven human–computer interface, was a 'new, universally applicable, participative communication medium — the first since the invention of the telephone.' This enabled 'closed' corporate information systems to be opened to 'outside' correspondents not just for transaction processing but also for e-messaging and information retrieval and dissemination, later known as e-business . His definition of
912-406: A key role for online shoppers when they are researching future purchases. 90% of all purchases made are influenced by social media. Online shoppers commonly use a credit card or a PayPal account in order to make payments. However, some systems enable users to create accounts and pay by alternative means, such as: Some online shops will not accept international credit cards. Some require both
1026-421: A major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks. Phishing is another danger, where consumers are fooled into thinking they are dealing with a reputable retailer, when they have actually been manipulated into feeding private information to a system operated by a malicious party. Denial of service attacks are
1140-506: A merchant's web site and steal names, addresses and credit card numbers, although the Payment Card Industry Data Security Standard is intended to minimize the impact of such breaches. Identity theft is still a concern for consumers. A number of high-profile break-ins in the 2000s has prompted some U.S. states to require disclosure to consumers when this happens. Computer security has thus become
1254-453: A minor risk for merchants, as are server and network outages. Quality seals can be placed on the Shop web page if it has undergone an independent assessment and meets all requirements of the company issuing the seal. The purpose of these seals is to increase the confidence of online shoppers. However, the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to
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#17328023405031368-495: A month. The survey found shopping began at amazon.com 44% of the time, compared to a general search engine at 33%. It estimated 75 million Americans subscribe to Amazon Prime and 35 million more use someone else's account. There were 242 million people shopping online in China in 2012. For developing countries and low-income households in developed countries, adoption of e-commerce in place of or in addition to conventional methods
1482-432: A nearby convenience store, making online shopping more advantageous to customers. In the event of a problem with the item (e.g., the product was not what the consumer ordered or the product was not satisfactory), consumers are concerned with the ease of returning an item in exchange for the correct product or a refund. Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for
1596-624: A network project. Herzfeld redirected funds in the amount of one million dollars from a ballistic missile defense program to Taylor's budget. Taylor hired Larry Roberts as a program manager in the ARPA Information Processing Techniques Office in January 1967 to work on the ARPANET. Roberts met Paul Baran in February 1967, but did not discuss networks. Roberts asked Frank Westervelt to explore
1710-461: A particular product has been found and selected on the website of the seller, most online retailers use shopping cart software to allow the consumer to accumulate multiple items and to adjust quantities, like filling a physical shopping cart or basket in a conventional store. A "checkout" process follows (continuing the physical-store analogy) in which payment and delivery information is collected, if necessary. Some stores allow consumers to sign up for
1824-417: A payment has been accepted, the goods or services can be delivered in the following ways. For physical items: For digital items or tickets: Simple shopping cart systems allow the off-line administration of products and categories. The shop is then generated as HTML files and graphics that can be uploaded to a webspace. The systems do not use an online database. A high-end solution can be bought or rented as
1938-442: A permanent online account so that some or all of this information only needs to be entered once. The consumer often receives an e-mail confirmation once the transaction is complete. Less sophisticated stores may rely on consumers to phone or e-mail their orders (although full credit card numbers, expiry date, and Card Security Code , or bank account and routing number should not be accepted by e-mail, for reasons of security). One of
2052-661: A physical retail store, the actual product and the manufacturer's packaging will be available for direct inspection (which might involve a test drive, fitting, or other experimentation). Some online stores provide or link to supplemental product information, such as instructions, safety procedures, demonstrations, or manufacturer specifications. Some provide background information, advice, or how-to guides designed to help consumers decide which product to buy. Some stores even allow customers to comment or rate their items. There are also dedicated review sites that host user reviews for different products. Reviews and even some blogs give customers
2166-418: A pivotal moment in 1994 with the first online sales of Sting 's album, Ten Summoner's Tales . This milestone event set the stage for the diversification of online retail, with early adopters such as wine, chocolates, and flowers paving the way. These products became pioneers in the e-commerce realm, capturing the attention of a growing audience. Researchers identified a crucial factor for internet success –
2280-511: A reason to come back. However, resent research has proven that sites with higher focus on efficiency, convenience, and personalised services increased the customers motivation to make purchases. Dyn , an Internet performance management company conducted a survey on more than 1400 consumers across 11 countries in North America , Europe , Middle-East and Asia and the results of the survey are as follows: These concerns majorly affect
2394-474: A replacement or refund. Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos.com includes labels for free return shipping, and does not charge a restocking fee, even for returns which are not the result of merchant error. (Note: In the United Kingdom, online shops are prohibited from charging
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#17328023405032508-541: A restocking fee if the consumer cancels their order in accordance with the Consumer Protection (Distance Selling) Act 2000). A 2018 survey in the United States found 26% of online shoppers said they never return items, and another 65% said they rarely do so. Merchants may benefit from online shopping due to low sales inventory pressure, low operating costs, and the scale of operation is not limited by
2622-478: A shopper's address and phone number at checkout, though consumers may refuse to provide it. Many larger stores use the address information encoded on consumers' credit cards (often without their knowledge) to add them to a catalog mailing list. This information is obviously not accessible to the merchant when paying in cash or through a bank (money transfer, in which case there is also proof of payment). ARPANET Early research and development: Merging
2736-511: A significantly reason influence the online purchasing behaviour. Online retailers has place much emphasis on customer trust aspect, trust is another way driving customer's behaviour in digital environment, which can depend on customer's attitude and expectation. Indeed, the company's products design or ideas can not met customer's expectations. Customer's purchase intention based on rational expectations, and additionally impacts on emotional trust. Moreover, those expectations can be also establish on
2850-725: A stand-alone program or as an addition to an enterprise resource planning program. It is usually installed on the company's web server and may integrate into the existing supply chain so that ordering, payment, delivery, accounting and warehousing can be automated to a large extent. Other solutions allow the user to register and create an online shop on a portal that hosts multiple shops simultaneously from one back office. Examples are BigCommerce , Shopify and FlickRocket . Open source shopping cart packages include advanced platforms such as Interchange, and off-the-shelf solutions such as Magento , osCommerce , WooCommerce , PrestaShop , and Zen Cart . Commercial systems can also be tailored so
2964-424: A strong substitutability of goods, and a large elasticity of demand. According to the output of a research report by Western Michigan University published in 2005, an e-commerce website does not have to be good looking with listing on a lot of search engines. It must build relationships with customers to make money. The report also suggests that a website must leave a positive impression on the customers, giving them
3078-485: A testbed for developing and debugging the 1822 protocol , which was a major undertaking. While they were connected electronically in 1969, network applications were not possible until the Network Control Protocol was implemented in 1970 enabling the first two host-host protocols, remote login ( Telnet ) and file transfer ( FTP ) which were specified and implemented between 1969 and 1973. The network
3192-622: A transatlantic satellite link connected ARPANET to the Norwegian Seismic Array (NORSAR), via the Tanum Earth Station in Sweden, and onward via a terrestrial circuit to a TIP at UCL. UCL provided a gateway for interconnection of the ARPANET with British academic networks, the first international resource sharing network, and carried out some of the earliest experimental research work on internetworking. 1971 saw
3306-419: A warehouse instead of a retail storefront. Secure Sockets Layer (SSL) encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. However, one must still trust the merchant (and employees) not to use the credit card information subsequently for their own purchases, and not to pass the information to others. Also, hackers might break into
3420-464: Is a stub . You can help Misplaced Pages by expanding it . Online shopping Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app . Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using
3534-507: Is a $ 69 billion difference between the U.S. revenue of $ 364.66 billion. It is estimated that Asia-Pacific will increase by another 30% in the year 2013 putting them ahead by more than one-third of all global e-commerce sales. The largest online shopping day in the world is Singles Day , with sales just in Alibaba 's sites at US$ 9.3 billion in 2014. In 2018, 9.8% of all retail sales in the United States were made online. In 2019, that figure
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3648-591: Is allocated a dedicated end-to-end electronic connection between the two communicating stations. The connection is established by switching systems that connected multiple intermediate call legs between these systems for the duration of the call. The traditional model of the circuit-switched telecommunication network was challenged in the early 1960s by Paul Baran at the RAND Corporation , who had been researching systems that could sustain operation during partial destruction, such as by nuclear war. He developed
3762-455: Is being able to quickly seek out deals for items or services provided by many different vendors (though some local search engines do exist to help consumers locate products for sale in nearby stores). Search engines, online price comparison services and discovery shopping engines can be used to look up sellers of a particular product or service. Shipping costs (if applicable) reduce the price advantage of online merchandise, though depending on
3876-542: Is limited by a lack of affordable Internet access. Online stores are usually available 24 hours a day, and many consumers in Western countries have Internet access both at work and at home. Other establishments such as Internet cafes, community centers and schools provide internet access as well. In contrast, visiting a conventional retail store requires travel or commuting and costs such as gas, parking, or bus tickets, and must usually take place during business hours. Delivery
3990-406: Is of much lower cost compared to bricks and mortar stores, but also because it offers access to a worldwide market, increases customer value, and builds sustainable capabilities. Designers of online shops are concerned with the effects of information load. Information load is a product of the spatial and temporal arrangements of stimuli in the web store. Compared with conventional retail shopping,
4104-445: Is often displayed alongside products being sold on websites like Amazon , Target , and most other digital storefronts. Subsequently, risk and trust would also are two important factors affecting people's' behavior in digital environments. Customers consider to switch between e-channels, because they are mainly influence by the comparison with offline shopping, involving growth of security, financial and performance-risks In other words,
4218-556: Is somewhat fitting to end on the note that the ARPANET program has had a strong and direct feedback into the support and strength of computer science, from which the network, itself, sprang. Access to the ARPANET was expanded in 1981 when the National Science Foundation (NSF) funded the Computer Science Network (CSNET). The transatlantic connectivity with NORSAR and UCL later evolved into
4332-676: The Defense Communications Agency in 1975. Bob Kahn moved to DARPA and, together with Vint Cerf at Stanford University , formulated the Transmission Control Program for internetworking . As this work progressed, a protocol was developed by which multiple separate networks could be joined into a network of networks; this incorporated concepts pioneered in the French CYCLADES project directed by Louis Pouzin . Version 4 of TCP/IP
4446-928: The Honeywell DDP-516 computer, configured with 24 KB of expandable magnetic-core memory , and a 16-channel Direct Multiplex Control (DMC) direct memory access unit. The DMC established custom interfaces with each of the host computers and modems. In addition to the front-panel lamps, the DDP-516 computer also features a special set of 24 indicator lamps showing the status of the IMP communication channels. Each IMP could support up to four local hosts and could communicate with up to six remote IMPs via early Digital Signal 0 leased telephone lines. The network connected one computer in Utah with three in California. Later,
4560-546: The NSFNET project in 1986. The ARPANET was formally decommissioned in 1990, after partnerships with the telecommunication and computer industry had assured private sector expansion and commercialization of an expanded worldwide network, known as the Internet. Historically, voice and data communications were based on methods of circuit switching , as exemplified in the traditional telephone network, wherein each telephone call
4674-506: The SATNET . The ARPANET, SATNET and PRNET were interconnected in 1977. The DoD made TCP/IP the standard communication protocol for all military computer networking in 1980. NORSAR and University College London left the ARPANET and began using TCP/IP over SATNET in 1982. On January 1, 1983, known as flag day , TCP/IP protocols became the standard for the ARPANET, replacing the earlier Network Control Protocol. In September 1984 work
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4788-552: The University of California, Berkeley , and another for Multics at the Massachusetts Institute of Technology . Taylor recalls the circumstance: "For each of these three terminals, I had three different sets of user commands. So, if I was talking online with someone at S.D.C., and I wanted to talk to someone I knew at Berkeley, or M.I.T., about this, I had to get up from the S.D.C. terminal, go over and log into
4902-584: The request for proposal to build the network. He incorporated Donald Davies ' concepts and designs for packet switching, and sought input from Paul Baran on dynamic routing. In 1969, ARPA awarded the contract to build the Interface Message Processors (IMPs) for the network to Bolt Beranek & Newman (BBN). The design was led by Bob Kahn who developed the first protocol for the network. Roberts engaged Leonard Kleinrock at UCLA to develop mathematical methods for analyzing
5016-451: The 1970s, ARPA did emphasize the goal of "command and control". According to Stephen J. Lukasik , who was deputy director (1967–1970) and Director of DARPA (1970–1975): The goal was to exploit new computer technologies to meet the needs of military command and control against nuclear threats, achieve survivable control of US nuclear forces, and improve military tactical and management decision making. The first four nodes were designated as
5130-430: The ARPANET came out of our frustration that there were only a limited number of large, powerful research computers in the country, and that many research investigators, who should have access to them, were geographically separated from them. The ARPANET used distributed computation and incorporated frequent re-computation of routing tables (automatic routing was technically challenging at the time). These features increased
5244-600: The ARPANET did not exactly share Baran's project's goal, he said his work did contribute to the development of the ARPANET. Minutes taken by Elmer Shapiro of Stanford Research Institute at the ARPANET design meeting of 9–10 October 1967 indicate that a version of Baran's routing method ("hot potato") may be used, consistent with the NPL team's proposal at the Symposium on Operating System Principles in Gatlinburg. Later, in
5358-552: The ARPANET was made between Stanford Research Institute (SRI) and UCLA, by SRI programmer Bill Duvall and UCLA student programmer Charley Kline, at 10:30 pm PST on 29 October 1969 (6:30 UTC on 30 October 1969). Kline connected from UCLA's SDS Sigma 7 Host computer (in Boelter Hall room 3420) to the Stanford Research Institute's SDS 940 Host computer. Kline typed the command "login," but initially
5472-709: The Canadian-based Wishabi attempts to include estimates of these additional cost, but nevertheless, the lack of general full cost disclosure remains a concern. Privacy of personal information is a significant issue for some consumers. Many consumers wish to avoid spam and telemarketing which could result from supplying contact information to an online merchant. In response, many merchants promise to not use consumer information for these purposes, Many websites keep track of consumer shopping habits in order to suggest items and other websites to view. Brick-and-mortar stores also collect consumer information. Some ask for
5586-532: The Department of Defense allowed the universities to join the network for sharing hardware and software resources. According to Charles Herzfeld, ARPA Director (1965–1967): The ARPANET was not started to create a Command and Control System that would survive a nuclear attack, as many now claim. To build such a system was, clearly, a major military need, but it was not ARPA's mission to do this; in fact, we would have been severely criticized had we tried. Rather,
5700-556: The IMPs (similar to the later concept of routers ), that functioned as gateways interconnecting local resources. Routing, flow control, software design and network control were developed by the BBN team. At each site, the IMPs performed store-and-forward packet switching functions and were interconnected with leased lines via telecommunication data sets ( modems ), with initial data rates of 50 kbit /s . The host computers were connected to
5814-399: The IMPs via custom serial communication interfaces. The system, including the hardware and the packet switching software, was designed and installed in nine months. The BBN team continued to interact with the NPL team with meetings between them taking place in the U.S. and the U.K. As with the NPL network, the first-generation IMPs were built by BBN using a rugged computer version of
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#17328023405035928-415: The Internet and a valid method of payment in order to complete a transaction, such as a credit card , an Interac -enabled debit card , or a service such as PayPal . For physical products (e.g., paperback books or clothes), the e-tailer ships the products to the customer; for digital products , such as digital audio files of songs or software , the e-tailer usually sends the file to the customer over
6042-639: The Internet. The largest of these online retailing corporations are Alibaba , Amazon.com , and eBay . Alternative names for the activity are "e-tailing", a shortened form of "electronic retail " or "e-shopping", a shortened form of "electronic shopping". An online store may also be called an e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce ) describes purchasing from an online retailer's mobile device-optimized website or software application ("app"). These websites or apps are designed to enable customers to browse through
6156-465: The SDS 940 crashed after he typed two characters. About an hour later, after Duvall adjusted parameters on the machine, Kline tried again and successfully logged in. Hence, the first two characters successfully transmitted over the ARPANET were "lo". The first permanent ARPANET link was established on 21 November 1969, between the IMP at UCLA and the IMP at the Stanford Research Institute. By 5 December 1969,
6270-493: The UK by large corporations. The first World Wide Web server and browser, created by Tim Berners-Lee in 1989, opened for commercial use in 1991. Thereafter, subsequent technological innovations emerged in 1994: online banking, the opening of an online pizza shop by Pizza Hut , Netscape 's SSL v2 encryption standard for secure data transfer, and Intershop 's first online shopping system. The first secure retail transaction over
6384-597: The Web was either by NetMarket or Internet Shopping Network in 1994. Immediately after, Amazon.com launched its online shopping site in 1995 and eBay was also introduced in 1995. Alibaba 's sites Taobao and Tmall were launched in 2003 and 2008, respectively. Retailers are increasingly selling goods and services prior to availability through " pretail " for testing, building, and managing demand. Statistics show that in 2012, Asia-Pacific increased their international sales over 30% giving them over $ 433 billion in revenue. That
6498-422: The base price of an item online, it may not be easy to see the total cost up front. Additional fees such as shipping are often not visible until the final step in the checkout process. The problem is especially evident with cross-border purchases, where the cost indicated at the final checkout screen may not include additional fees that must be paid upon delivery such as duties and brokerage . Some services such as
6612-466: The civil and military networks reduced the 113-node ARPANET by 68 nodes. After MILNET was split away, the ARPANET would continue to be used as an Internet backbone for researchers, but be slowly phased out. In 1985, the NSF funded the establishment of national supercomputing centers at several universities and provided network access and network interconnectivity with the NSFNET project in 1986. NSFNET became
6726-708: The concept of the " Intergalactic Computer Network ". Those ideas encompassed many of the features of the contemporary Internet. In October 1963, Licklider was appointed head of the Behavioral Sciences and Command and Control programs at the Defense Department's Advanced Research Projects Agency (ARPA). He convinced Ivan Sutherland and Bob Taylor that this network concept was very important and merited development, although Licklider left ARPA before any contracts were assigned for development. Sutherland and Taylor continued their interest in creating
6840-548: The corporate systems and allow business transactions to be completed electronically in real-time. During the 1980s he designed, manufactured, sold, installed, maintained and supported many online shopping systems, using videotex technology. These systems which also provided voice response and handprint processing pre-date the Internet and the World Wide Web , the IBM PC , and Microsoft MS-DOS, and were installed mainly in
6954-466: The decisions of almost two thirds of the consumers. The most important factors determining whether customers return to a website are ease of use and the presence of user-friendly features. Usability testing is important for finding problems and improvements in a web site. Methods for evaluating usability include heuristic evaluation , cognitive walkthrough, and user testing . Each technique has its own characteristics and emphasizes different aspects of
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#17328023405037068-783: The digital environment, customer's buying behaviour may not be influenced and controlled by the brand and firm, when they make a buying decision that might concern the interactions with search engine, recommendations, online reviews and other information. In modern shopping environments, people are more likely to use their mobile phones, computers, tablets and other digital devices to gather information. In an online shopping environment, interactive decision may have an influence on aid customer decision making, through online product reviews and user-generated content , typically provided through software from companies like Bazaarvoice and Trustpilot , or via social media. This content, which can include text or video-based reviews, customer photos, and feedback,
7182-483: The end, E-commerce behavior is still mostly influenced by families that are receptive to new technologies, and to a lesser extent by efficiency concerns. [1] Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine . Users can compare and evaluate products using product information on the website, as well on other websites such as websites about product tests . Once
7296-585: The great benefits of online shopping is the ability to read product reviews , written either by experts or fellow online shoppers. The Nielsen Company conducted a survey in March 2010 and polled more than 27,000 Internet users in 55 markets from the Asia-Pacific, Europe, Middle East, North America, and South America to look at questions such as "How do consumers shop online?", "What do they intend to buy?", "How do they use various online shopping web pages?", and
7410-647: The impact of social media and other factors that come into play when consumers are trying to decide how to spend their money on which product or service. According to the research, reviews on electronics (57%) such as DVD players, cellphones, or PlayStations, and so on, reviews on cars (45%), and reviews on software (37%) play an important role in influencing consumers who tend to make purchases online. Furthermore, 40% of online shoppers indicate that they would not even buy electronics without consulting online reviews first. In addition to online reviews, peer recommendations on online shopping pages or social media websites play
7524-437: The information environment of virtual shopping is enhanced by providing additional product information such as comparative products and services, as well as various alternatives and attributes of each alternative, etc. Two major dimensions of information load are complexity and novelty. Complexity refers to the number of different elements or features of a site, often the result of increased information diversity. Novelty involves
7638-542: The initial four-node network was established. Elizabeth Feinler created the first Resource Handbook for ARPANET in 1969 which led to the development of the ARPANET directory. The directory, built by Feinler and a team made it possible to navigate the ARPANET. In 1968, Roberts contracted with Kleinrock to measure the performance of the network and find areas for improvement. Building on his earlier work on queueing theory and optimization of packet delay in communication networks, Kleinrock specified mathematical models of
7752-444: The interaction does not qualify as e-commerce because no money was transferred online. The landscape of online shopping as we know it today took shape with the rise of the Internet. Initially serving as a mere advertising platform, the Internet transitioned swiftly into a dynamic space for actual online transactions. This transformation was fueled by the development of interactive web pages and secure transmission protocols, marking
7866-505: The jurisdiction, a lack of sales tax may compensate for this. Shipping a small number of items, especially from another country, is much more expensive than making the larger shipments bricks-and-mortar retailers order. Some retailers (especially those selling small, high-value items like electronics) offer free shipping on sufficiently large orders. Another major advantage for retailers is the ability to rapidly switch suppliers and vendors without disrupting users' shopping experience. Given
7980-476: The lack of ability to inspect merchandise before purchase, consumers are at higher risk of fraud than face-to-face transactions. When ordering merchandise online, the item may not work properly, it may have defects, or it might not be the same item pictured in the online photo. Merchants also risk fraudulent purchases if customers are using stolen credit cards or fraudulent repudiation of the online purchase. However, merchants face less risk from physical theft by using
8094-537: The lead. It is advisable to be aware of the most current technology and scams to protect consumer identity and finances. Product delivery is also a main concern of online shopping. Most companies offer shipping insurance in case the product is lost or damaged. Some shipping companies will offer refunds or compensation for the damage, but this is up to their discretion. Fencing is another growing societal problem associated with online platforms. Stolen merchandise from brick and mortal retailers and cargo are easily resold to
8208-587: The network, in part, to allow ARPA-sponsored researchers at various corporate and academic locales to utilize computers provided by ARPA, and, in part, to quickly distribute new software and other computer science results. Taylor had three computer terminals in his office, each connected to separate computers, which ARPA was funding: one for the System Development Corporation (SDC) Q-32 in Santa Monica , one for Project Genie at
8322-539: The networks and creating the Internet: Commercialization, privatization, broader access leads to the modern Internet: Examples of Internet services: The Advanced Research Projects Agency Network ( ARPANET ) was the first wide-area packet-switched network with distributed control and one of the first computer networks to implement the TCP/IP protocol suite. Both technologies became
8436-429: The new mass communications medium as 'participative' [interactive, many-to-many] was fundamentally different from the traditional definitions of mass communication and mass media and a precursor to the social networking on the Internet 25 years later. In March 1980 he launched Redifon's Office Revolution, which allowed consumers, customers, agents, distributors, suppliers and service companies to be connected online to
8550-645: The option of shopping for cheaper purchases from all over the world without having to depend on local retailers. In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours. It also implies that geographical factors, rather than socioeconomic issues, must be addressed in order to improve online shopping acceptance. [2] One advantage of shopping online
8664-457: The other terminal and get in touch with them. I said, 'Oh Man!', it's obvious what to do: If you have these three terminals, there ought to be one terminal that goes anywhere you want to go. That idea is the ARPANET". Donald Davies' work caught the attention of ARPANET developers at Symposium on Operating Systems Principles in October 1967. He gave the first public presentation, having coined
8778-494: The pace of urbanization, local delivery systems, and internet connectivity which facilitate the delivery process are the major determinants of e-commerce adoption, Online shopping is usually more informationally rich than shopping at physical stores traveled to and usually has higher comparability and customizability. Online stores must describe products for sale with text, photos, and multimedia files, and sometimes have features such as question and answers or filters, whereas in
8892-494: The packet network technology. The first computers were connected in 1969 and the Network Control Protocol was implemented in 1970, development of which was led by Steve Crocker at UCLA and other graduate students, including Jon Postel and others. The network was declared operational in 1971. Further software development enabled remote login and file transfer , which was used to provide an early form of email . The network expanded rapidly and operational control passed to
9006-552: The performance of packet-switched networks, which underpinned the development of the ARPANET as it expanded rapidly in the early 1970s. Roberts engaged Howard Frank to consult on the topological design of the network. Frank made recommendations to increase throughput and reduce costs in a scaled-up network. By March 1970, the ARPANET reached the East Coast of the United States, when an IMP at BBN in Cambridge, Massachusetts
9120-426: The probability of developing favorable attitudes towards new shopping channels. In addition, age is also a significant factor that affects online shopping. People feel that privacy and security factors have an even more significant impact on attitudes toward online shopping than product factors. Shoppers of different age groups have different perceptions of the risk factors of online shopping. The marketing around
9234-685: The process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses, the process is called business-to-business (B2B) online shopping. A typical online store enables the customer to browse the firm's range of products and services, view photos or images of the products, along with information about the product specifications, features and prices. Unlike physical stores which may close at night, online shopping portals are always available to customers. Online stores usually enable shoppers to use "search" features to find specific models, brands or items. Online customers must have access to
9348-482: The product information and revision from others. In several studies, perceived value, shopping style, and brand trust are the main factors that affect online consumers' decisions. The perceived value means that people can compare the products and prices online, bringing them the perceived value of getting more benefits online than in an offline store. The comfortable environment that online shopping brings to customers can make consumers get more perceived value. In
9462-515: The public through third party marketplaces due to lack of accountability and regulation by online operators. In the United States alone, businesses are facing the brunt of organized retail crime with the value of stolen goods amounting to $ 68.8 billion in 2021 (equivalent to 1.47% of all sales or $ 214 per capita nationwide). These goods are typically passed off as legitimate, and resold online to unsuspecting buyers. The lack of full cost disclosure may also be problematic. While it may be easy to compare
9576-401: The purchaser's billing and shipping address to be in the same country as the online shop's base of operation. Other online shops allow customers from any country to send gifts anywhere. The financial part of a transaction may be processed in real time (e.g. letting the consumer know their credit card was declined before they log off), or may be done later as part of the fulfillment process. Once
9690-518: The questions of message size and contents for the network, and to write a position paper on the intercomputer communication protocol including “conventions for character and block transmission, error checking and re-transmission, and computer and user identification." In April 1967, ARPA held a design session on technical standards. The initial standards for identification and authentication of users, transmission of characters, and error checking and retransmission procedures were discussed. Roberts' proposal
9804-408: The same level of demand due to the difference in income level and other factors. Compared with the centralized nature of traditional markets, online consumption is more decentralized. In the online consumer market, consumers have a short decision time, a large variability of consumer demand, a large number of purchases, but a relatively small amount of each purchase, a considerable mobility of purchases,
9918-444: The shop does not have to be created from scratch. By using an existing framework, software modules for various functionalities required by a web shop can be adapted and combined. Customers are attracted to online shopping not only because of high levels of convenience, but also because of broader selections, competitive pricing, and greater access to information. Business organizations seek to offer online shopping not only because it
10032-475: The site. Especially in cases of large or heavy products, delivery can be not only more convenient but also not require having or using a car. Not using or depending on personal vehicles, which can have substantial impact on the environment , to travel to local stores can make online shopping more sustainable than buying in local stores if such are used otherwise (especially if items are bundled and delivery vehicles are electric and use optimized routes). Moreover,
10146-442: The start of the use of the non-ruggedized (and therefore significantly lighter) Honeywell 316 as an IMP. It could also be configured as a Terminal Interface Processor (TIP), which provided terminal server support for up to 63 ASCII serial terminals through a multi-line controller in place of one of the hosts. The 316 featured a greater degree of integration than the 516, which made it less expensive and easier to maintain. The 316
10260-452: The suitability of products for online transactions. Generic items that didn't necessitate physical interaction gained traction, propelling the online shopping trend forward. In its nascent stages, online shopping faced a limited audience. The early adopters were predominantly affluent males aged 30 and above. However, this demographic landscape underwent significant changes over time, and the online shopping sphere became more inclusive. Over
10374-555: The survivability of the network in the event of significant interruption. Furthermore, the ARPANET was designed to survive subordinate network losses. However, the Internet Society agrees with Herzfeld in a footnote in their online article, A Brief History of the Internet : It was from the RAND study that the false rumor started, claiming that the ARPANET was somehow related to building a network resistant to nuclear war. This
10488-583: The technical foundation of the Internet . The ARPANET was established by the Advanced Research Projects Agency (now DARPA) of the United States Department of Defense . Building on the ideas of J. C. R. Licklider , Bob Taylor initiated the ARPANET project in 1966 to enable resource sharing between remote computers. Taylor appointed Larry Roberts as program manager. Roberts made the key decisions about
10602-466: The technical specificity of their response to the ARPA RFQ, and thus quickly produced the first working system. The "IMP guys" were led by Frank Heart ; the theoretical design of the network was led by Bob Kahn ; the team included Dave Walden , Severo Ornstein , William Crowther and several others. The BBN-proposed network closely followed Roberts' ARPA plan: a network composed of small computers,
10716-585: The term packet switching , in August 1968 and incorporated it into the NPL network in England. The NPL network and ARPANET were the first two networks in the world to implement packet switching. Roberts said the computer networks built in the 1970s were similar "in nearly all respects" to Davies' original 1965 design. In February 1966, Bob Taylor successfully lobbied ARPA's Director Charles M. Herzfeld to fund
10830-599: The theoretical model of distributed adaptive message block switching . However, the telecommunication establishment rejected the development in favor of existing models. Donald Davies at the United Kingdom's National Physical Laboratory (NPL) independently arrived at a similar concept in 1965. The earliest ideas for a computer network intended to allow general communications among computer users were formulated by computer scientist J. C. R. Licklider of Bolt Beranek and Newman (BBN), in April 1963, in memoranda discussing
10944-473: The unexpected, suppressed, new, or unfamiliar aspects of the site. The novelty dimension may keep consumers exploring a shopping site, whereas the complexity dimension may induce impulse purchases . Internet consumers are self-conscious and emphasize personalized consumption, which makes the demand for online consumption different. Online consumers have different needs depending on their time and environment. Even different online consumers have different needs at
11058-584: The user experience. The popularity of online shopping continues to erode sales of conventional retailers. For example, Best Buy , the largest retailer of electronics in the U.S. in August 2014 reported its tenth consecutive quarterly dip in sales, citing an increasing shift by consumers to online shopping. Amazon.com has the largest market share in the United States. As of May 2018, a survey found two-thirds of Americans had bought something from Amazon (92% of those who had bought anything online), with 40% of online shoppers buying something from Amazon at least once
11172-417: The variety of products available and the perceived convenience of the buying online experience were significant motivating factors. This was different for offline shoppers, who were more motivated by time saving and recreational motives. English entrepreneur Michael Aldrich was a pioneer of online shopping in 1979. His system connected a modified domestic TV to a real-time transaction processing computer via
11286-412: The website is not secure, customer information can be accessible to anyone who knows how to obtain it. Most large online corporations are inventing new ways to make fraud more difficult. However, criminals are constantly responding to these developments with new ways to manipulate the system. Even though online retailers are making efforts to protect consumer information, it is a constant fight to maintain
11400-653: The years, the United Kingdom has witnessed a substantial shift in consumer behavior, with online shopping accounting for a noteworthy percentage of retail transactions. The extent of this influence varies depending on the product category, highlighting the diverse ways in which consumers engage with online platforms. As the revenues from online sales continued to grow significantly researchers identified different types of online shoppers, Rohm & Swaninathan identified four categories and named them " convenience shoppers, variety seekers, balanced buyers, and store-oriented shoppers ". They focused on shopping motivations and found that
11514-485: Was 2.8% in Canada. In the United Kingdom, online sales peaked at 37.8% of all retail sales in January 2021, and were at 26.3% in January 2024. Online customers must have access to the Internet and a valid method of payment in order to complete a transaction. Generally, higher levels of education and personal income correspond to more favorable perceptions of shopping online. Increased exposure to technology also increases
11628-401: Was added in 1970, although considerations of cost and IMP processing power meant this capability was not actively used. Larry Roberts saw the ARPANET and NPL projects as complementary and sought in 1970 to connect them via a satellite link. Peter Kirstein 's research group at University College London (UCL) was subsequently chosen in 1971 in place of NPL for the UK connection. In June 1973,
11742-483: Was always a problem which affected the convenience of online shopping. Additionally, the online shopping industry has not only involved the concept of providing convenience for customers but also improved perceptions of social inclusion. However to overcome this many retailers including online retailers in Taiwan brought in a store pick up service. This now meant that customers could purchase goods online and pick them up at
11856-473: Was completed on restructuring the ARPANET giving U.S. military sites their own Military Network ( MILNET ) for unclassified defense department communications. Both networks carried unclassified information and were connected at a small number of controlled gateways which would allow total separation in the event of an emergency. MILNET was part of the Defense Data Network (DDN). Separating
11970-606: Was configured with 40 kB of core memory for a TIP. The size of core memory was later increased, to 32 kB for the IMPs, and 56 kB for TIPs, in 1973. The ARPANET was demonstrated at the International Conference on Computer Communications in October 1972. In 1975, BBN introduced IMP software running on the Pluribus multi-processor . These appeared in a few sites. In 1981, BBN introduced IMP software running on its own C/30 processor product. ARPA
12084-549: Was connected to the network. Thereafter, the ARPANET grew: 9 IMPs by June 1970 and 13 IMPs by December 1970, then 18 by September 1971 (when the network included 23 university and government hosts); 29 IMPs by August 1972, and 40 by September 1973. By June 1974, there were 46 IMPs, and in July 1975, the network numbered 57 IMPs. By 1981, the number was 213 host computers, with another host connecting approximately every twenty days. Support for inter-IMP circuits of up to 230.4 kbit/s
12198-606: Was declared operational in 1971. Network traffic began to grow once email was established at the majority of sites by around 1973. The initial ARPANET configuration linked UCLA , ARC , UCSB , and the University of Utah School of Computing . The first node was created at UCLA, where Leonard Kleinrock could evaluate network performance and examine his theories on message delay . The locations were selected not only to reduce leased line costs but also because each had specific expertise beneficial for this initial implementation phase: The first successful host-to-host connection on
12312-464: Was installed in the ARPANET for production use in January 1983 after the Department of Defense made it standard for all military computer networking. Access to the ARPANET was expanded in 1981 when the National Science Foundation (NSF) funded the Computer Science Network (CSNET). In the early 1980s, the NSF funded the establishment of national supercomputing centers at several universities and provided network access and network interconnectivity with
12426-502: Was intended to fund advanced research. The ARPANET was a research project that was communications-oriented, rather than user-oriented in design. Nonetheless, in the summer of 1975, operational control of the ARPANET passed to the Defense Communications Agency . At about this time, the first ARPANET encryption devices were deployed to support classified traffic. The ARPANET Completion Report , written in 1978 and published in 1981 jointly by BBN and DARPA , concludes that: ... it
12540-423: Was never true of the ARPANET, but was an aspect of the earlier RAND study of secure communication. The later work on internetworking did emphasize robustness and survivability, including the capability to withstand losses of large portions of the underlying networks. Paul Baran , the first to put forward a theoretical model for communication using packet switching, conducted the RAND study referenced above. Though
12654-431: Was one of its applications. There, computer terminals located in different travel agencies were linked to a large IBM mainframe computer, which processed transactions simultaneously and coordinated them so that all travel agents had access to the same information at the same time. At some point between 1971 and 1972, students at Stanford and MIT used the internet precursor ARPANET to make a deal to exchange marijuana , but
12768-434: Was presented at the inaugural Symposium on Operating Systems Principles in October 1967. Donald Davies' work on packet switching and the NPL network, presented by a colleague ( Roger Scantlebury ), and that of Paul Baran, came to the attention of the ARPA investigators at this conference. Roberts applied Davies' concept of packet switching for the ARPANET, and sought input from Paul Baran on dynamic routing. The NPL network
12882-461: Was that all mainframe computers would connect to one another directly. The other investigators were reluctant to dedicate these computing resources to network administration. After the design session, Wesley Clark proposed minicomputers should be used as an interface to create a message switching network. Roberts modified the ARPANET plan to incorporate Clark's suggestion and named the minicomputers Interface Message Processors (IMPs). The plan
12996-480: Was using line speeds of 768 kbit/s, and the proposed line speed for the ARPANET was upgraded from 2.4 kbit/s to 50 kbit/s. By mid-1968, Roberts and Barry Wessler wrote a final version of the IMP specification based on a Stanford Research Institute (SRI) report that ARPA commissioned to write detailed specifications describing the ARPANET communications network. Roberts gave a report to Taylor on 3 June, who approved it on 21 June. After approval by ARPA,
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