74-516: Information technology management ( IT management ) is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Managing the responsibility within a company entails many of the basic management functions, like budgeting , staffing, change management , and organizing and controlling, along with other aspects that are unique to technology, like software design , network planning, tech support etc. The central aim of IT management
148-532: A provider and accessed over the Internet . The process of developing software involves several stages. The stages include software design , programming , testing , release , and maintenance . Software quality assurance and security are critical aspects of software development, as bugs and security vulnerabilities can lead to system failures and security breaches. Additionally, legal issues such as software licenses and intellectual property rights play
222-509: A vulnerability . Software patches are often released to fix identified vulnerabilities, but those that remain unknown ( zero days ) as well as those that have not been patched are still liable for exploitation. Vulnerabilities vary in their ability to be exploited by malicious actors, and the actual risk is dependent on the nature of the vulnerability as well as the value of the surrounding system. Although some vulnerabilities can only be used for denial of service attacks that compromise
296-520: A web application —had become the primary method that companies deliver applications. Software companies aim to deliver a high-quality product on time and under budget. A challenge is that software development effort estimation is often inaccurate. Software development begins by conceiving the project, evaluating its feasibility, analyzing the business requirements, and making a software design . Most software projects speed up their development by reusing or incorporating existing software, either in
370-618: A business context, the Information Technology Association of America has defined information technology as "the study, design, development, application, implementation, support, or management of computer-based information systems". The responsibilities of those working in the field include network administration, software development and installation, and the planning and management of an organization's technology life cycle, by which hardware and software are maintained, upgraded, and replaced. Information services
444-457: A change request. Frequently, software is released in an incomplete state when the development team runs out of time or funding. Despite testing and quality assurance , virtually all software contains bugs where the system does not work as intended. Post-release software maintenance is necessary to remediate these bugs when they are found and keep the software working as the environment changes over time. New features are often added after
518-486: A code's correct and efficient behavior, its reusability and portability , or the ease of modification. It is usually more cost-effective to build quality into the product from the beginning rather than try to add it later in the development process. Higher quality code will reduce lifetime cost to both suppliers and customers as it is more reliable and easier to maintain . Software failures in safety-critical systems can be very serious including death. By some estimates,
592-542: A complete computing machine. During the Second World War , Colossus developed the first electronic digital computer to decrypt German messages. Although it was programmable , it was not general-purpose, being designed to perform only a single task. It also lacked the ability to store its program in memory; programming was carried out using plugs and switches to alter the internal wiring. The first recognizably modern electronic digital stored-program computer
666-475: A component of their 305 RAMAC computer system. Most digital data today is still stored magnetically on hard disks, or optically on media such as CD-ROMs . Until 2002 most information was stored on analog devices , but that year digital storage capacity exceeded analog for the first time. As of 2007 , almost 94% of the data stored worldwide was held digitally: 52% on hard disks, 28% on optical devices, and 11% on digital magnetic tape. It has been estimated that
740-1046: A creative, synergistic, and collaborative team instead of a purely mechanistic span of control. Historically, one set of resources was dedicated to one particular computing technology, business application or line of business, and managed in a silo-like fashion. These resources supported a single set of requirements and processes, and couldn't easily be optimized or reconfigured to support actual demand. This led technology providers to build out and complement their product-centric infrastructure and management offerings with Converged Infrastructure environments that converge servers, storage, networking, security, management and facilities. The efficiencies of having this type of integrated and automated management environment allows enterprises to get their applications up and running faster, with simpler manageability and maintenance, and enables IT to adjust IT resources (such as servers, storage and networking) quicker to meet unpredictable business demand. The below concepts are commonly listed or investigated under
814-443: A legal regime where liability for software products is significantly curtailed compared to other products. Source code is protected by copyright law that vests the owner with the exclusive right to copy the code. The underlying ideas or algorithms are not protected by copyright law, but are often treated as a trade secret and concealed by such methods as non-disclosure agreements . Software copyright has been recognized since
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#1732782329393888-570: A limited group of IT users, and an IT project usually refers to the commissioning and implementation of an IT system. IT systems play a vital role in facilitating efficient data management, enhancing communication networks, and supporting organizational processes across various industries. Successful IT projects require meticulous planning, seamless integration, and ongoing maintenance to ensure optimal functionality and alignment with organizational objectives. Although humans have been storing, retrieving, manipulating, and communicating information since
962-450: A more efficient manner are usually seen as "just the cost of doing business." IT departments are allocated funds by senior leadership and must attempt to achieve the desired deliverables while staying within that budget. Government and the private sector might have different funding mechanisms, but the principles are more-or-less the same. This is an often overlooked reason for the rapid interest in automation and Artificial Intelligence , but
1036-473: A particular letter; possible delays in message delivery (up to several days); limits on the size of one message and on the total size of messages in the mailbox (personal for users). A software and hardware complex with a web interface that provides the ability to search for information on the Internet. A search engine usually means a site that hosts the interface (front-end) of the system. The software part of
1110-405: A search engine is a search engine (search engine) — a set of programs that provides the functionality of a search engine and is usually a trade secret of the search engine developer company. Most search engines look for information on World Wide Web sites, but there are also systems that can look for files on FTP servers, items in online stores, and information on Usenet newsgroups. Improving search
1184-495: A significant role in the distribution of software products. The first use of the word software is credited to mathematician John Wilder Tukey in 1958. The first programmable computers, which appeared at the end of the 1940s, were programmed in machine language . Machine language is difficult to debug and not portable across different computers. Initially, hardware resources were more expensive than human resources . As programs became complex, programmer productivity became
1258-458: A specific version of the software, downloaded, and run on hardware belonging to the purchaser. The rise of the Internet and cloud computing enabled a new model, software as a service (SaaS), in which the provider hosts the software (usually built on top of rented infrastructure or platforms ) and provides the use of the software to customers, often in exchange for a subscription fee . By 2023, SaaS products—which are usually delivered via
1332-522: A strong input into the technology phase of the business/organization. A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies . While the value creation for an organization involves a network of relationships between internal and external environments, technology plays an important role in improving the overall value chain of an organization. However, this increase requires business and technology management to work as
1406-415: A system's availability, others allow the attacker to inject and run their own code (called malware ), without the user being aware of it. To thwart cyberattacks, all software in the system must be designed to withstand and recover from external attack. Despite efforts to ensure security, a significant fraction of computers are infected with malware. Programming languages are the format in which software
1480-464: A technology now obsolete. Electronic data storage, which is used in modern computers, dates from World War II, when a form of delay-line memory was developed to remove the clutter from radar signals, the first practical application of which was the mercury delay line. The first random-access digital storage device was the Williams tube , which was based on a standard cathode ray tube . However,
1554-465: Is a set of related fields that encompass computer systems, software , programming languages , and data and information processing, and storage. IT forms part of information and communications technology (ICT). An information technology system ( IT system ) is generally an information system , a communications system , or, more specifically speaking, a computer system — including all hardware , software , and peripheral equipment — operated by
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#17327823293931628-487: Is a term somewhat loosely applied to a variety of IT-related services offered by commercial companies, as well as data brokers . The field of information ethics was established by mathematician Norbert Wiener in the 1940s. Some of the ethical issues associated with the use of information technology include: Research suggests that IT projects in business and public administration can easily become significant in scale. Work conducted by McKinsey in collaboration with
1702-433: Is also worth noting that from a business perspective, Information technology departments are a " cost center " the majority of the time. A cost center is a department or staff which incurs expenses, or "costs", within a company rather than generating profits or revenue streams. Modern businesses rely heavily on technology for their day-to-day operations, so the expenses delegated to cover technology that facilitates business in
1776-402: Is closely tied to the development of digital computers in the mid-20th century. Early programs were written in the machine language specific to the hardware. The introduction of high-level programming languages in 1958 allowed for more human-readable instructions, making software development easier and more portable across different computer architectures . Software in a programming language
1850-566: Is commonly held in relational databases to take advantage of their "robust implementation verified by years of both theoretical and practical effort." As an evolution of the Standard Generalized Markup Language (SGML), XML's text-based structure offers the advantage of being both machine- and human-readable . Data transmission has three aspects: transmission, propagation, and reception. It can be broadly categorized as broadcasting , in which information
1924-507: Is one of the priorities of the modern Internet (see the Deep Web article about the main problems in the work of search engines). Companies in the information technology field are often discussed as a group as the "tech sector" or the "tech industry." These titles can be misleading at times and should not be mistaken for "tech companies;" which are generally large scale, for-profit corporations that sell consumer technology and software. It
1998-414: Is run through a compiler or interpreter to execute on the architecture's hardware. Over time, software has become complex, owing to developments in networking , operating systems , and databases . Software can generally be categorized into two main types: The rise of cloud computing has introduced the new software delivery model Software as a Service (SaaS). In SaaS, applications are hosted by
2072-424: Is still widely deployed more than 50 years later. IMS stores data hierarchically , but in the 1970s Ted Codd proposed an alternative relational storage model based on set theory and predicate logic and the familiar concepts of tables, rows, and columns. In 1981, the first commercially available relational database management system (RDBMS) was released by Oracle . All DMS consist of components, they allow
2146-416: Is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned. IT Management is different from management information systems . The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with
2220-417: Is transmitted unidirectionally downstream, or telecommunications , with bidirectional upstream and downstream channels. XML has been increasingly employed as a means of data interchange since the early 2000s, particularly for machine-oriented interactions such as those involved in web-oriented protocols such as SOAP , describing "data-in-transit rather than... data-at-rest". Hilbert and Lopez identify
2294-453: Is written. Since the 1950s, thousands of different programming languages have been invented; some have been in use for decades, while others have fallen into disuse. Some definitions classify machine code —the exact instructions directly implemented by the hardware—and assembly language —a more human-readable alternative to machine code whose statements can be translated one-to-one into machine code—as programming languages. Programs written in
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2368-399: The Internet , which was equivalent to 51 million households. Along with the Internet, new types of technology were also being introduced across the globe, which has improved efficiency and made things easier across the globe. Along with technology revolutionizing society, millions of processes could be done in seconds. Innovations in communication were also crucial as people began to rely on
2442-478: The University of Oxford suggested that half of all large-scale IT projects (those with initial cost estimates of $ 15 million or more) often failed to maintain costs within their initial budgets or to complete on time. Software Software consists of computer programs that instruct the execution of a computer . Software also includes design documents and specifications. The history of software
2516-438: The high-level programming languages used to create software share a few main characteristics: knowledge of machine code is not necessary to write them, they can be ported to other computer systems, and they are more concise and human-readable than machine code. They must be both human-readable and capable of being translated into unambiguous instructions for computer hardware. The invention of high-level programming languages
2590-432: The 16th century, and it was not until 1645 that the first mechanical calculator capable of performing the four basic arithmetical operations was developed. Electronic computers , using either relays or valves , began to appear in the early 1940s. The electromechanical Zuse Z3 , completed in 1941, was the world's first programmable computer, and by modern standards one of the first machines that could be considered
2664-410: The Internet alone while e-commerce a decade later resulted in $ 289 billion in sales. And as computers are rapidly becoming more sophisticated by the day, they are becoming more used as people are becoming more reliant on them during the twenty-first century. Early electronic computers such as Colossus made use of punched tape , a long strip of paper on which data was represented by a series of holes,
2738-417: The ability to transfer both plain text and formatted, as well as arbitrary files; independence of servers (in the general case, they address each other directly); sufficiently high reliability of message delivery; ease of use by humans and programs. Disadvantages of e-mail: the presence of such a phenomenon as spam (massive advertising and viral mailings); the theoretical impossibility of guaranteed delivery of
2812-527: The appearance of the term in 1990 contained within documents for the International Organization for Standardization (ISO). Innovations in technology have already revolutionized the world by the twenty-first century as people were able to access different online services. This has changed the workforce drastically as thirty percent of U.S. workers were already in careers in this profession. 136.9 million people were personally connected to
2886-567: The application of statistical and mathematical methods to decision-making , and the simulation of higher-order thinking through computer programs. The term is commonly used as a synonym for computers and computer networks , but it also encompasses other information distribution technologies such as television and telephones . Several products or services within an economy are associated with information technology, including computer hardware , software , electronics, semiconductors, internet , telecom equipment , and e-commerce . Based on
2960-399: The bottleneck. The introduction of high-level programming languages in 1958 hid the details of the hardware and expressed the underlying algorithms into the code . Early languages include Fortran , Lisp , and COBOL . There are two main types of software: Software can also be categorized by how it is deployed . Traditional applications are purchased with a perpetual license for
3034-441: The broad term IT Management: IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date. Most IT management programs are designed to educate and develop managers who can effectively manage
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3108-464: The computer to communicate through telephone lines and cable. The introduction of the email was considered revolutionary as "companies in one part of the world could communicate by e-mail with suppliers and buyers in another part of the world..." Not only personally, computers and technology have also revolutionized the marketing industry, resulting in more buyers of their products. During the year of 2002, Americans exceeded $ 28 billion in goods just over
3182-419: The constant pressure to do more with less is opening the door for automation to take control of at least some minor operations in large companies. Many companies now have IT departments for managing the computers , networks, and other technical areas of their businesses. Companies have also sought to integrate IT with business outcomes and decision-making through a BizOps or business operations department. In
3256-404: The correctness of code, while user acceptance testing helps to ensure that the product meets customer expectations. There are a variety of software development methodologies , which vary from completing all steps in order to concurrent and iterative models. Software development is driven by requirements taken from prospective users, as opposed to maintenance, which is driven by events such as
3330-400: The cost of poor quality software can be as high as 20 to 40 percent of sales. Despite developers' goal of delivering a product that works entirely as intended, virtually all software contains bugs. The rise of the Internet also greatly increased the need for computer security as it enabled malicious actors to conduct cyberattacks remotely. If a bug creates a security risk, it is called
3404-419: The cost of products. Unlike copyrights, patents generally only apply in the jurisdiction where they were issued. Engineer Capers Jones writes that "computers and software are making profound changes to every aspect of human life: education, work, warfare, entertainment, medicine, law, and everything else". It has become ubiquitous in everyday life in developed countries . In many cases, software augments
3478-431: The data they store to be accessed simultaneously by many users while maintaining its integrity. All databases are common in one point that the structure of the data they contain is defined and stored separately from the data itself, in a database schema . In recent years, the extensible markup language (XML) has become a popular format for data representation. Although XML data can be stored in normal file systems , it
3552-504: The earliest writing systems were developed, the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review ; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing,
3626-566: The emergence of information and communications technology (ICT). By the year of 1984, according to the National Westminster Bank Quarterly Review , the term information technology had been redefined as "The development of cable television was made possible by the convergence of telecommunications and computing technology (…generally known in Britain as information technology)." We then begin to see
3700-404: The exponential pace of technological change (a kind of Moore's law ): machines' application-specific capacity to compute information per capita roughly doubled every 14 months between 1986 and 2007; the per capita capacity of the world's general-purpose computers doubled every 18 months during the same two decades; the global telecommunication capacity per capita doubled every 34 months;
3774-455: The field of data mining — "the process of discovering interesting patterns and knowledge from large amounts of data" — emerged in the late 1980s. The technology and services it provides for sending and receiving electronic messages (called "letters" or "electronic letters") over a distributed (including global) computer network. In terms of the composition of elements and the principle of operation, electronic mail practically repeats
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#17327823293933848-455: The first planar silicon dioxide transistors by Frosch and Derick in 1957, the MOSFET demonstration by a Bell Labs team. the planar process by Jean Hoerni in 1959, and the microprocessor invented by Ted Hoff , Federico Faggin , Masatoshi Shima , and Stanley Mazor at Intel in 1971. These important inventions led to the development of the personal computer (PC) in the 1970s, and
3922-443: The first transistorized computer developed at the University of Manchester and operational by November 1953, consumed only 150 watts in its final version. Several other breakthroughs in semiconductor technology include the integrated circuit (IC) invented by Jack Kilby at Texas Instruments and Robert Noyce at Fairchild Semiconductor in 1959, silicon dioxide surface passivation by Carl Frosch and Lincoln Derick in 1955,
3996-438: The form of commercial off-the-shelf (COTS) or open-source software . Software quality assurance is typically a combination of manual code review by other engineers and automated software testing . Due to time constraints, testing cannot cover all aspects of the software's intended functionality, so developers often focus on the most critical functionality. Formal methods are used in some safety-critical systems to prove
4070-439: The functionality of existing technologies such as household appliances and elevators . Software also spawned entirely new technologies such as the Internet , video games , mobile phones , and GPS . New methods of communication, including email , forums , blogs , microblogging , wikis , and social media , were enabled by the Internet. Massive amounts of knowledge exceeding any paper-based library are now available with
4144-488: The information stored in it and delay-line memory was volatile in the fact that it had to be continuously refreshed, and thus was lost once power was removed. The earliest form of non-volatile computer storage was the magnetic drum , invented in 1932 and used in the Ferranti Mark 1 , the world's first commercially available general-purpose electronic computer. IBM introduced the first hard disk drive in 1956, as
4218-463: The intent of stealing Target's customers' information. The malware targeted “40 million credit card numbers—and 70 million addresses, phone numbers, and other pieces of personal information”. About six months before this happened, Target invested 1.6 million dollars to install the malware detection tool made by FireEye, whose security product is also used by the CIA. The software spotted the malware, and alert
4292-538: The introduction of computer science-related courses in K-12 education . Ideas of computer science were first mentioned before the 1950s under the Massachusetts Institute of Technology (MIT) and Harvard University , where they had discussed and began thinking of computer circuits and numerical calculations. As time went on, the field of information technology and computer science became more complex and
4366-597: The mid-1970s and is vested in the company that makes the software, not the employees or contractors who wrote it. The use of most software is governed by an agreement ( software license ) between the copyright holder and the user. Proprietary software is usually sold under a restrictive license that limits copying and reuse (often enforced with tools such as digital rights management (DRM)). Open-source licenses , in contrast, allow free use and redistribution of software with few conditions. Most open-source licenses used for software require that modifications be released under
4440-472: The operating system) can take this saved file and execute it as a process on the computer hardware. Some programming languages use an interpreter instead of a compiler. An interpreter converts the program into machine code at run time , which makes them 10 to 100 times slower than compiled programming languages. Software is often released with the knowledge that it is incomplete or contains bugs. Purchasers knowingly buy it in this state, which has led to
4514-618: The physical world may also be part of the requirements for a software patent to be held valid. Software patents have been historically controversial . Before the 1998 case State Street Bank & Trust Co. v. Signature Financial Group, Inc. , software patents were generally not recognized in the United States. In that case, the Supreme Court decided that business processes could be patented. Patent applications are complex and costly, and lawsuits involving patents can drive up
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#17327823293934588-705: The planning, design, selection, implementation, use, and administration of emerging and converging information and communications technologies. The program curriculum provides students with the technical knowledge and management knowledge and skills needed to effectively integrate people, information and communication technologies, and business processes in support of organizational strategic goals. IT Managers need to know predominantly Technical and Managerial skills such as analyst of computer systems , information security analyst , compute , planning , communication technologies , and business processes . Graduates should be able: In 2013, hackers managed to install malware with
4662-408: The release. Over time, the level of maintenance becomes increasingly restricted before being cut off entirely when the product is withdrawn from the market. As software ages , it becomes known as legacy software and can remain in use for decades, even if there is no one left who knows how to fix it. Over the lifetime of the product, software maintenance is estimated to comprise 75 percent or more of
4736-424: The same license, which can create complications when open-source software is reused in proprietary projects. Patents give an inventor an exclusive, time-limited license for a novel product or process. Ideas about what software could accomplish are not protected by law and concrete implementations are instead covered by copyright law . In some countries, a requirement for the claimed invention to have an effect on
4810-503: The storage and processing technologies employed, it is possible to distinguish four distinct phases of IT development: pre-mechanical (3000 BC — 1450 AD), mechanical (1450 — 1840), electromechanical (1840 — 1940), and electronic (1940 to present). Information technology is a branch of computer science , defined as the study of procedures, structures, and the processing of various types of data. As this field continues to evolve globally, its priority and importance have grown, leading to
4884-417: The system of regular (paper) mail, borrowing both terms (mail, letter, envelope, attachment, box, delivery, and others) and characteristic features — ease of use, message transmission delays, sufficient reliability and at the same time no guarantee of delivery. The advantages of e-mail are: easily perceived and remembered by a person addresses of the form user_name@domain_name (for example, somebody@example.com);
4958-431: The total development cost. Completing a software project involves various forms of expertise, not just in software programmers but also testing, documentation writing, project management , graphic design , user experience , user support, marketing , and fundraising. Software quality is defined as meeting the stated requirements as well as customer expectations. Quality is an overarching term that can refer to
5032-405: The world's storage capacity per capita required roughly 40 months to double (every 3 years); and per capita broadcast information has doubled every 12.3 years. Massive amounts of data are stored worldwide every day, but unless it can be analyzed and presented effectively it essentially resides in what have been called data tombs: "data archives that are seldom visited". To address that issue,
5106-403: The worldwide capacity to store information on electronic devices grew from less than 3 exabytes in 1986 to 295 exabytes in 2007, doubling roughly every 3 years. Database Management Systems (DMS) emerged in the 1960s to address the problem of storing and retrieving large amounts of data accurately and quickly. An early such system was IBM 's Information Management System (IMS), which
5180-503: Was able to handle the processing of more data. Scholarly articles began to be published from different organizations. Looking at early computing, Alan Turing , J. Presper Eckert , and John Mauchly were considered some of the major pioneers of computer technology in the mid-1900s. Giving them such credit for their developments, most of their efforts were focused on designing the first digital computer. Along with that, topics such as artificial intelligence began to be brought up as Turing
5254-496: Was beginning to question such technology of the time period. Devices have been used to aid computation for thousands of years, probably initially in the form of a tally stick . The Antikythera mechanism , dating from about the beginning of the first century BC, is generally considered the earliest known mechanical analog computer , and the earliest known geared mechanism. Comparable geared devices did not emerge in Europe until
5328-415: Was sent out as intended. However, nothing was done beyond that point. The hackers successfully got away with one third of US Consumers’ confidential information. Target's security system’s unresponsiveness led to 90 lawsuits being filed against Target, which went on top of another approximate $ 61 million USD spent just responding to the breach, Information technology Information technology ( IT )
5402-401: Was simultaneous with the compilers needed to translate them automatically into machine code. Most programs do not contain all the resources needed to run them and rely on external libraries . Part of the compiler's function is to link these files in such a way that the program can be executed by the hardware. Once compiled, the program can be saved as an object file and the loader (part of
5476-468: Was the Manchester Baby , which ran its first program on 21 June 1948. The development of transistors in the late 1940s at Bell Laboratories allowed a new generation of computers to be designed with greatly reduced power consumption. The first commercially available stored-program computer, the Ferranti Mark I , contained 4050 valves and had a power consumption of 25 kilowatts. By comparison,
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