In retail , a product return is the process of a customer taking previously purchased merchandise back to the retailer , and in turn receiving a refund in the original form of payment , exchange .
22-426: (Redirected from Refunds ) On Misplaced Pages, REFUND may refer to Misplaced Pages:Requests for undeletion , where editors could request the undeletion of certain pages. Refund may refer to: Refunds of money [ edit ] Product return , a process in which a customer returns a product to the original retailer in exchange for money previously paid Money back guarantee ,
44-431: A cash refund. However, this is nearly impossible now that most stores use individually numbered receipts. Scanning the receipt's barcode at the cash register links legitimate returns to a database that validates the original purchase. (Despite this, some stores that have had such systems for years still refuse to accept a photocopy of a legitimate receipt where the original may have been misplaced, or obscured due to
66-406: A certain amount of time having passed since the purchase, and sometimes that identification be provided (though usually only if a receipt is not provided). In some cases, only exchanges or store credit are offered, again usually only without a receipt, or after an initial refund period has passed. Some retailers charge a restocking fee for non-defective returned merchandise, but typically only if
88-426: A guarantee that, if a buyer is not satisfied with a product or service, a refund will be made Tax refund , a refund on taxes when the tax liability is less than the taxes paid Refunding , when debt holders calls back bonds with the express purpose of reissuing new debt Deposit-refund system , a surcharge on a product when purchased and a rebate when it is returned Tax-free shopping , allows shoppers to get
110-447: A movement for boycotting chains that collect consumers' private information and allow third party sources to use it. The request of presenting a form of identification for returning products and collecting the information has stirred controversy, especially if the customer that purchased the product was a minor (under the age of 18). Immigrant rights groups have voiced serious concern over the practice since most illegal immigrants don't have
132-602: A refund of any sales tax Other uses [ edit ] Refund (horse) , won the 1888 Preakness Stakes See also [ edit ] Rebate (marketing) Topics referred to by the same term [REDACTED] This disambiguation page lists articles associated with the title Refund . If an internal link led you here, you may wish to change the link to point directly to the intended article. Retrieved from " https://en.wikipedia.org/w/index.php?title=Refund&oldid=1188392389 " Category : Disambiguation pages Hidden categories: Short description
154-484: A single occasion, or a book that is returned after it has been read. This practice is called "wardrobing." Stores such as Macy's and Ross put large "do not remove" tags on women's dresses to try to defeat this, not accepting returns or exchanges for any items that do not have the tag. Many stores also refuse to refund certain items like reading materials, inflatable airbeds (Target and Walmart ), and even portable heaters ( Dollar General ). Another problem
176-573: A state ID or a drivers license and this practice could potentially be used to discriminate against them, however, all of the stores that are associated with The Retail Equation, accepts all types of government issued photo identification, including, but not limited to, driver's licences (regardless of issuing state), state I.D.'s (regardless of issuing state), passports (regardless of issuing country), Mexican consular I.D.'s (i.e. MCAS), concealed carry firearm permit's (regardless of issuing state), and USA military I.D.'s. Legislation exists in various parts of
198-460: A swipe of a driver's license , or most other types of government issued photo identification. The information found on the license is collected into a database , and other stores operated by that particular retail company can use this information to deny a return. This system can be used to prevent various problems, such as return fraud. These controversial practices of collecting information have been addressed by privacy rights advocates and spurred
220-430: Is a major component of quality control, where physical product is examined visually (or the end results of a service are analyzed). Product inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example. Early stone tools such as anvils had no holes and were not designed as interchangeable parts . Mass production established processes for
242-432: Is different from Wikidata All article disambiguation pages All disambiguation pages Product return Many retailers will accept returns provided that the customer has a receipt as a proof of purchase , and that certain other conditions, which depend on the retailer's policies, are met. These may include the merchandise being in a certain condition (usually resellable if not defective ), no more than
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#1732781128983264-426: Is when customers legitimately purchase an item, then re-enter the store with the receipt, take an identical item off the shelf, and approach the customer service desk requesting a refund. In the process, they essentially receive the item for free, and may be charged with shoplifting or another similar crime if caught. Others have been reported to print fake receipts which they use to return stolen merchandise for
286-455: The packaging has been opened. In certain countries, such as Australia , consumer rights dictate that under certain situations consumers have a right to demand a refund. These situations include sales that relied on false or misleading claims , defective goods , and undisclosed conditions of sale. There are various reasons why customers may wish to return merchandise. These include a change of one's mind ( buyer's remorse ), quality of
308-720: The National Retail Federation (NRF). To fight high return rates in e-commerce , a realistic product visualization is needed. Next to imagery and video content, 3D technology like augmented reality and virtual reality , but also simply 3D in the browser can enhance the shopping experience and lower return rates. In the UK, Logistics costs for returns is estimated at between £20bn and £60bn per year. Figures show that 33% of retailers had to increase prices to counter rising returns volumes whilst 31% of retailers said managing returns impacts their profits. For some companies
330-525: The costs of accepting returns amounts to as much as 5% of their annual turnover. In the United States , various abuses using the return process allegedly cost retailers more than $ 9 billion annually. One common practice is the use of the system in order to "borrow" the merchandise at no charge. The customer who engages in this practice purchases the item for temporary use, then returns it when finished. Examples include an article of clothing worn for
352-444: The creation of parts and system with identical dimensions and design, but these processes are not uniform and hence some customers were unsatisfied with the result. Quality control separates the act of testing products to uncover defects from the decision to allow or deny product release, which may be determined by fiscal constraints. For contract work, particularly work awarded by government agencies, quality control issues are among
374-479: The limits. Quality was thus precisely defined using devices such as plug gauges and ring gauges . However, this did not address the problem of defective items; recycling or disposing of the waste adds to the cost of production, as does trying to reduce the defect rate. Various methods have been proposed to prioritize quality control issues and determine whether to leave them unaddressed or use quality assurance techniques to improve and stabilize production. There
396-411: The merchandise, personal dissatisfaction, or a mistaken purchase of the wrong product. For clothing or other sized items, it may be a lack of a correct fit. Sometimes, there may be a product recall in which the manufacturer has requested (or been ordered) that the merchandise be brought back to the store. Also, gift receipts are offered sometimes when an item is purchased for another person, and
418-455: The recipient can exchange this item for another item of comparable value, or for store credit, often on a gift card . In the US, an estimated 8–10% of in-store sales is returned whereas online sales may result in 25–40% returns. In Asia and Europe, less than 5 percent of purchases are returned. US shoppers returned $ 396 billion worth of purchases in 2018 – brick-and-mortar and online, according to
440-409: The store's use of cheap thermal paper or very light ink .) Some retailers have turned to a practice in which customers who return or exchange items excessively (beyond the guidelines set by a retailer) may be prevented from making a return or exchange with that particular company. An agency called The Retail Equation (formerly The Return Exchange ) collects data from participating retailers via
462-440: The top reasons for not renewing a contract. The simplest form of quality control was a sketch of the desired item. If the sketch did not match the item, it was rejected, in a simple Go/no go procedure. However, manufacturers soon found it was difficult and costly to make parts be exactly like their depiction; hence around 1840 tolerance limits were introduced, wherein a design would function if its parts were measured to be within
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#1732781128983484-608: The world giving consumers the right to return goods in as-supplied condition for a full refund, within a set period of time, known as a cooling-off period . Sometimes this legislation only applies to distance sales such as e-commerce . Quality control Quality control ( QC ) is a process by which entities review the quality of all factors involved in production . ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): Inspection
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