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47-431: Genesys may refer to: Genesys (company) , a customer experience and contact center technology company Genesys (RPG) , a tabletop role-playing game released by Fantasy Flight Games in 2017 Genesys (video game) , an educational video game released in 2000 Genesys (website) , a portal to information about plant genetic resources for food and agriculture Genesys,

94-502: A brand of music synthesizers produced by Generalmusic Genesys Wealth Advisers or Avanti Racing Team, an Australian UCI Continental cycling team See also [ edit ] [REDACTED] Search for "genesys" on Misplaced Pages. All pages with titles beginning with Genesys All pages with titles containing Genesys Timewyrm: Genesys (novel) 1991 Doctor Who story by John Peel Genesis (disambiguation) Genisys (disambiguation) Topics referred to by

141-493: A common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It is sometimes referred to as HRM systems, Workforce asset management, or part of ERP systems. As workforce management has developed from a traditional approach of staff scheduling to improve time management , it has become more integrated and demand-oriented to optimize

188-643: A common set of values and skills across all employees, and take a longer term focus to building capability. -         Standardisation: New Zealand public service organisations tend to be organised by top-down design, with standardised position descriptions for comparable roles, and fixed pay bands. This means job crafting is uncommon, and compensation is considered in the context of relativities across team members. -         Pay philosophy: The culture of fiscal restraint in New Zealand public service organisations reinforces

235-509: A customer journey analytics provider. In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite. In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn . The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include

282-451: A developer of voice self-service software based on VoiceXML . In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations. In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers. In May 2013,

329-489: A high-performing and accountable public service workforce. What is diversity and inclusion-based recruitment strategy? Diversity refers to differences within a group. The word diverse takes it origins from the middle English word dyversite which means “difference, separateness, variety”. Diversity can include, but is not limited to, differences in race, gender, religion, ethnicity, nationality, disability, gender, identity and sexual orientation. Inclusion as it relates to

376-487: A match pay philosophy, where organisations pay market rates rather than seeking to compete for workforce via compensation. Compensation tends to be treated as a cost to the organisation, rather than a strategic talent management tool. This is in part due to the lower effectiveness of performance pay regimes within the public sector compared to the private sector. -         Strong focus on diversity and inclusion : Public service organisations aim to reflect

423-567: A person that are acquired in life. This includes interests, education, appearance, religious beliefs, and location. Organizational diversity includes job function, management status, and salary band. Worldview diversity is as its states – a person’s worldview, political views and moral belief systems. Diversity and inclusion-based recruitment is an employment strategy aimed at creating more equitable and representative workforces. It uses processes free from bias for, or against any individual or group of candidates. Organizational workforces should reflect

470-577: A range of options for configuring fit-for-purpose public service organisations. PSC has an important role in workforce management. Working with Chief Executives and Secretaries of government organisations, the Public Service Commission oversees the following key functions and responsibilities typically associated workforce management across the Public Service: Promoting diversity, equity and inclusion (DEI):

517-499: A workplace environment, is where all employees are supported and able to effectively make a difference with the organization. Diversity can fall into four broad categories, although there is said to be intersectionality between the categories; these are defined as Internal, External, Organizational and Worldview diversity. Internal diversity relates to the way people are born, and includes factors such as race, gender identity, age and health. External diversity relates to characteristics of

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564-467: Is any service intended to address the specific needs of a community and is used to describe all public service departments, department agencies, interdepartmental executive boards, and interdepartmental ventures. The public service is experiencing unprecedented levels of change with ever increasing technology, evolving workforce demographics, budget pressures and expectations of trust and confidence from citizens who access public services. In section 11 of

611-581: Is different from Wikidata All article disambiguation pages All disambiguation pages Genesys (company) Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. The company's original seed funding was $ 150,000 in loans from the founders' families. The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under

658-780: Is maintained, turnover introduces additional costs into service delivery, which are sometimes passed on to consumers. Public service organisations seek to retain and elevate existing employees as much as possible. Employee retention strategies usually include a combination of: -         Talent management strategies -         Flexible working arrangements, such as working from home options -         Clear organisational goals and purpose -         Opportunities to develop and career progression -         Clear connection between individual job descriptions and tasks and public value. - Lifelong training and support focusing on digital skills How

705-535: Is measured, feedback is provided and incentives are computed and paid. In addition, online training is provided along with supervisor-based coaching to bring all workers up to required levels of proficiency. Workforce management is a complete approach designed to make workforce as productive as possible, reduce labor costs, and improve customer service. Workforce management also uses the process of field service management in order to have oversight of company's resources not used on company property. Examples include: In

752-567: Is supported by two Deputy Public Service Commissioners, and they work together with the Public Service secretaries and chief executives to lead agencies as a single system in order to maintain the public’s trust and confidence in the Public Service. Public Service Commission role in workforce management The Public Service Commission (PSC; Māori: Te Kawa Mataaho ), called the State Services Commission until 2020,

799-449: Is the central public service department of New Zealand charged with overseeing, managing, and improving the performance of the state sector of New Zealand and its organisations. The Public Service Act 2020 provides a modern legislative framework that supports a more adaptive, agile and collaborative Public Service. The key enablers for this are public service culture and behaviour; an updated framework for employment; effective leadership; and

846-844: The COVID-19 pandemic has brought about major changes in both employer's and employee's vision of remote work, which will likely have a long-lasting impact on workforce organization and management in the coming years. What is the Public Service Good people are essential for managing a government's most important resource – it’s employees (the Public Service). While some work in human resources, most are line and staff managers, whose skills are vital for achieving results. Over time, managing human resources has evolved and includes activities like recruitment, classification, compensation, training, and evaluation. The public service

893-536: The ticker symbol GCTI. In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $ 1.5 billion. In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO). In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $ 1.5 billion. In July 2016, private equity investor Hellman & Friedman purchased a $ 900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing

940-464: The 1980s and 1990s, entrepreneurs focused on topics such as supply chain management , production planning systems or enterprise resource planning . As cost pressures have increased, managers have turned their attention to human resources issues. In all personnel-intensive industries, workforce management has become an important strategic element in corporate management. The process has experienced growth in all sectors, including healthcare . The rise of

987-482: The Genesys division of EIT, its regional partner in Korea. In December, Genesys acquired Interactive Intelligence , a developer of customer experience software for the cloud, for $ 1.4B In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation. In February 2018, Genesys acquired AltoCloud,

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1034-545: The New Zealand Public Service Act 2020, the public service is described as: supporting constitutional and democratic government, enables both the current and successive governments to develop and implement their policies, delivers high-quality and efficient public services, supports the Government to pursue the long-term public interest, facilitates active citizenship, and acts in accordance with

1081-716: The PSC supports and enables the creation and promotion of professional development programmes for public servants to ensure they have the skills and knowledge needed to perform effectively in their roles as well as progress in their careers. Employment standards and regulations: the PSC will also set and enforce the appropriate standards related to employment conditions. This includes remuneration and working conditions so that public servants are treated fairly and consistently. The PSC will also provide guidance on performance standards as well as advice on addressing issues related to employee conduct and performance. Policy development and advice:

1128-580: The PSC will develop and provide advice on policies that are related to human resources management in the public service including recommendations on improvements to existing polices ensuring they align to the wider public service goals and regulations. Overall, the Public Service Commission's role is to ensure that the public service operates efficiently, ethically, and in accordance with the Public Service principles of being politically neutral; providing free and frank advice; having merit-based appointments; open government and stewardship. All of which contribute to

1175-475: The PSC will often work to ensure there is DEI within the public service. This will involve policies, action plans and practices that will support the composition of a workforce that is diverse, address bias and foster diverse leadership within the workforce. Recruitment and selection: the PSC oversees (through advice and guidance) the recruitment practices of public service roles. This includes having fair and transparent hiring practices and policies to ensure that

1222-755: The basis lies in diversity of thought, giving people a voice and empowering staff to feed into decision making and solutions Employee turnover is costly and disruptive to organisations. Not only does it take time and cost to recruit and train new staff, turnover has been shown to negatively impact organisational performance, engagement and productivity and increase absenteeism. The estimated costs to replace staff range from 40 percent of front-line workers’ salaries up to 200 percent of managers’ salaries. The public service faces additional challenges with turnover. Disruption to critical front-line services, such as health, education, policing and border control can have catastrophic impacts, and so workforce management that minimises

1269-404: The best candidates are selected based on suitability and merit for the role. Workforce planning: the PSC develops strategies that focuses on composition, capability and capacity. This is done through collation and analysis of public service workforce data that supports identifying and designing approaches to address workforce needs and forecasting future requirements. Training and development:

1316-417: The company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $ 110 million. In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software. In 2016, the company acquired

1363-449: The company acquired Next Age Technologies, a workforce management software developer. In May 2001, the company purchased IBM 's CallPath computer telephony integration (CTI) business. In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California -based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys. In April 2006, Genesys acquired VoiceGenie Technologies,

1410-404: The company at $ 3.8 billion. In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman. The company has grown over the years through a series of acquisitions. In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante). In December 1998, Genesys acquired Plato Software Corporation. In June 1999,

1457-518: The company is the principal partner for Connacht Rugby . Workforce management Workforce management ( WFM ) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management , human resource management , performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. Workforce management provides

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1504-767: The following: Genesys is headquartered in Menlo Park, California , and has offices in Canada , Latin America, Europe, the Middle East, Africa, Asia, and Australia. Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda. The company also has sponsorships with the Texas Motor Speedway for the Genesys 300 and Genesys 600 races. In Ireland ,

1551-432: The general makeup of the society in which you live and work. Organizational leadership that embraces and cultivates an open culture for all individuals to thrive is the cornerstone of success in recruiting a diverse workforce. What are its origins? Diversity in recruiting has evolved over recent decades to become an important strategy in all organizations. During World War II many industries required replacement labor as

1598-502: The gig economy has also gone hand in hand with the rise of workforce management practices. As our society continues to adopt new technologies such as smartphones and enterprise mobility tools, more companies are allowing employees to become mobile. Mobile workforce management refers to activities used to schedule the employees working outside the company premises. It helps distribute workforce efficiently across various departments in an institution. The need for social distancing imposed by

1645-446: The impacts of turnover is essential to ensure continuity of services. Furthermore, public services roles can be highly specialised making recruitment challenging, due to scarcity of suitability trained and experienced candidates. It is even more challenging to replace staff where there are existing workforce shortages, or the service is based in a remote community. Studies have shown that even when minimum capacity required for continuity

1692-439: The issue of diversity and inclusion to the forefront and encouraged organizations to implement diversity training programmes and establish related policies. It is said that global spending on diversity and inclusion is projected to reach US$ 24.3 billion dollars by 2030 In recent times, social movements such as #Metoo and #Blacklivesmatter have intensified discussion about injustice, leading to deeper reflection on its impact within

1739-814: The law. In New Zealand, the current delivery of public services is overseen by five central agencies - the Department of the Prime Minister and Cabinet, the Public Services Commission, the Treasury Department, the Ministry for Regulation, and the Social Investment Agency. These agencies work together to deliver results for ministers and everyone in New Zealand. They are responsible for coordinating

1786-636: The male workforce was being drafted into the war. While some companies began to hire women and people from minority groups, racial discrimination was rampant. In an attempt to combat this, in 1941, American President Franklin Roosevelt issued an order prohibiting racial discrimination in defense industry jobs. Diversity theory has its origins in the 1960’s when equal employment laws (equity statutes and equal opportunity regulations) and affirmative action (policies and practices aimed at increasing marginalized and underrepresented groups) were introduced. This brought

1833-669: The other benefits of diversity in organizations are as follows: Advantage in talent acquisition – Human capital is the core component of company success. A focus on diversity and inclusion opens the talent sourcing pool Increased employee satisfaction – women and members of minority groups in particular report that diversity and inclusion is of high importance to them Alignment with customer base – Focusing on diversity enables companies to better align with an increasingly diverse and globalized customer base, helping to enhance customer relationships which in turn strengthens their brand Drives innovation, competitive advantage and market growth –

1880-414: The perception of personal fit with their organisation’s values and purpose. New Zealand public service organisations tend to be characterised by organisational values relating to social good, fairness and the pursuit of delivering public value. The public service also tends to be highly unionised – in 2010 around 70 percent of public servants in New Zealand were members of a union. These core values affect

1927-511: The private sector. Research has shown that when employees have low PSM, money and promotion rewards have a positive impact on engagement. However, when employees have high PSM, these extrinsic incentives negatively impact engagement. This is because the extrinsic rewards are seen to undermine and crowd out the intrinsic values that drive public servants – the altruistic qualities that drew them to public service careers. Instead, public servants tend to be more motivated by pursuit of public good, and

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1974-411: The same term [REDACTED] This disambiguation page lists articles associated with the title Genesys . If an internal link led you here, you may wish to change the link to point directly to the intended article. Retrieved from " https://en.wikipedia.org/w/index.php?title=Genesys&oldid=1151850610 " Category : Disambiguation pages Hidden categories: Short description

2021-421: The scheduling of staff. Besides the two core aspects of demand-orientation and optimization, workforce management may also incorporate: The starting point is a clear definition of the work required through engineered standards and optimal methods for performing each task as efficiently and safely as possible. Based on this foundation and demand-based forecasts, workers are scheduled, tasks are assigned, performance

2068-413: The values and features of the public service alters the application of typical employee retention strategies Public service motivation (PSM) theory suggests public servants are naturally altruistic and choose jobs in the public service because they can align their personal actions to public good. This means the relationship between intrinsic motivators and extrinsic rewards is not as straightforward as in

2115-460: The ways in which talent management is used to retain and develop employees. For example: -         Public service values: Talent management strategies tend to blend a focus individuals’ strengths and contribution to organisational performance with the ethos of public service and the pursuit of delivering public value. Rather than only focusing on the highest performers, public service organisations also seek to motivate and develop

2162-420: The work of the government, acting as stewards of the machinery of government and ensuring that standards of fairness, integrity and efficiency are maintained across the public service.  The Head of the Public Service is a statutory appointment (a Public Service Commissioner) who runs the Public Service Commission. This role is to protect and enhance the legitimacy and integrity of the Public Service. This role

2209-800: The workplace. As these issues gained prominence, the professional world was motivated to enhance and evolve its diversity and inclusion practices, resulting in the rapid redevelopment of recruitment and retention strategies focused on diversity and inclusion. What are the organizational benefits of diversity and inclusion-based recruitment strategies? Organizations often perceive themselves as being torn between increasing diversity and focusing on hiring for optimal performance. Despite this view, beyond meeting societal expectations, organizations can also benefit financially from increasing diversity in their workforce.  A 2015 study found companies with greater racial and ethnic diversity are more likely to achieve financial returns that exceed industry standards. Some of

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