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42-482: Hospedia Ltd is a private limited company , established in 1993. Hospedia acquired Patientline during July 2008 after the company entered administration. Hospedia then looked to acquire Patientline's main competitor, Premier Telesolutions, which would have given Hospedia responsibility for over 80,000 bedside television units. The proposed acquisition was referred to the Office of Fair Trading in 2008. On 30 October 2009,

84-461: A 13p per minute Service Charge in late 2019 has resulted in friends and relatives of patients having to pay up to 78p per minute to call the bedside phone. In 2010 the company featured on the BBC 's consumer affairs programme Watchdog which portrayed the company in "favourable" light, neither negative or positive. A major criticism is that cards purchased from Hospedia card machines are non-refundable;

126-714: A Tax Return with HMRC . By using a government online service, this can be done at the same time as delivering the accounts to Companies House. The deadline for delivering the return is 12 months after the accounting period ends. Every company must have a registered office , which does not need to be its usual business address; it is often the address of the company's lawyers or accountants. All official letters and documents from government departments (including HMRC and Companies House) will be sent to this address, which must be shown on all official company documents. The registered office can be anywhere in England and Wales, or Scotland if

168-403: A better service to patients and simultaneously provide hospitals with a means to significantly improve efficiency and reduce costs. Hospedia acquired 65,000 bed locations from the former Patientline in 2012, which secured the company a position to project itself as the only choice provider for all future Healthcare IT services. This position is unlikely to be rivalled as the installation costs of

210-479: A certain category of patients are able to use the bedside terminal. In the past, the Picker Institute has expressed reservations with regard to the use of bedside terminals. However, in 2012 the institute partnered with Hospedia to offer extensive real time patient surveys through their Frequent Feedback service. Public opinion has been critical of both Patientline and Hospedia, as many feel that charging

252-462: A company. In addition, natural persons must have the legal capacity to consent to their appointment as director of a limited company. As of October 2008, the minimum age required to give this consent is 16 years of age. This change was applied retroactively, with any directors under the age of 16 being removed from the register upon the implementation of the Companies Act 2006 . This was already

294-486: A contract with Hospedia, to renew bedside terminals across their entire estate in the UK . The contract was worth $ 3.25 million over twelve months. In September 2011 JAOtech & Hospedia had installed 6,500 new bedside terminals across the UK , this number was far lower than the expected number that were to have renewed contracts replacing the old T1 and T2 systems. By July 2012 the number of new units installed had increased by

336-471: A further 8500, with the total in excess of 15,000. JAOtech was acquired by Barco NV in 2011. In November 2011, Hospedia announced that it had entered another partnership to secure funding for the continuing installation of the new systems with GE Capital . In 2012 Hospedia bought patient flow and bed management supplier Extramed. This service currently includes standard Freeview channels, on-demand films and TV, games, internet access and radio. Media

378-415: A lack of "on site" support for operational problems with bedside units, and this was especially the case out of regular working hours when Hospedia relied on its 24-hour premium-rate helpline to resolve issues. It was recognised that this approach did not always meet patients' needs. The decrease in face-to-face and telephone customer service has led to even more frustration, as when patients or visitors call

420-567: Is an automatic penalty which is between £150 and £1,500 for a private company. The first accounts of a private company must be delivered: A company may change its accounting reference date by sending Form 225 to the Registrar. Every limited company must file annually a confirmation statement (previously an annual return), as required by section 853A of the Companies Act 2006, which confirms that its information held at Companies House

462-435: Is correct. To help companies meet this filing requirement, Companies House may send a pre-printed "shuttle" form to each company's registered office several weeks before the anniversary of incorporation. The form shows the information that has already been given to Companies House. Companies House may also send an email reminder on the due date (annual review period date). This statement must be filed no later than 14 days after

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504-433: Is delivered to patients via Hospedia's bedside terminals. A variety of entertainment packages are available depending on a patient's length of stay and whether they wish to have access to films on demand, games, and/or internet. Registering on the bedside system allows patients to make free unlimited outgoing calls to 01, 02, 03 and certain 07 numbers, this was partly balanced by the revenue generated from incoming calls made to

546-405: Is no longer necessary to obtain a court order to withhold a director's address, as a "service address" can be supplied as well, with the residential address being held as protected information at Companies House. When a limited company is formed it must issue one or more subscriber shares to its initial members. It may increase capitalisation by issue of further shares. The issued share capital of

588-412: Is yet to be discharged from bankruptcy or who has been banned from being a company director by the court will be prohibited, except in certain cases. For example, if the bankrupted person had requested details of share transactions because there was sufficient equity within the business/es that had not been dealt with sufficiently by the court, they are technically not bankrupt and are permitted to start

630-477: The United Kingdom , every company must have formally appointed company officers. By statute, a private company must have at least one director and until April 2008 also had to have a secretary . The company's articles of association may require more than one director. At least one director must be an individual , not another company. Anybody can be a director, subject to certain exceptions. A person who

672-619: The Clinical Access Services provided by Hospedia. Private company limited by shares A private company limited by shares is a class of private limited company incorporated under the laws of England and Wales , Hong Kong , Northern Ireland , Scotland , certain Commonwealth jurisdictions , and the Republic of Ireland . It has shareholders with limited liability and its shares may not be offered to

714-547: The Competition Commission announced that it had cancelled its inquiry into the acquisition. In August 2010 Hospedia Ltd was acquired from Hospedia Holdings LTD by Marlin Equity Partners, Tim Weil, Hospedia's CEO, claimed: Marlin’s significant capital base and shared vision for upgrading our installed base of over 65,000 terminals with our latest generation technology will enable Hospedia to provide

756-604: The Institute, co-ordinates the NHS patient survey programmes on behalf of the Care Quality Commission . Hospedia worked with the Institute on a study in 2012, to test the efficacy of their Real-Time Patient Feedback system to collect information from patients while they were still in hospital. The Institute worked with BLISS to produce the first national survey of parents’ experiences of neonatal care which

798-566: The Registrar must be signed by each subscriber in front of a witness who must attest the signature. The articles of association govern the company's internal affairs. The company's articles delivered to the Registrar must be signed by each subscriber in front of a witness who must attest the signature. Form IN01 states the first directors, the first secretary, and the address of the registered office. Each director must give their name, address, date of birth, and occupation. Each officer appointed, and each subscriber (or their agent), must sign and date

840-400: The Registrar to be struck off the register. Alternatively, the company may be voluntarily liquidated. A private company limited by shares, or an unlimited company with a share capital, may re-register as a public limited company (PLC). A private company must pass a special resolution that it be so re-registered and deliver a copy of the resolution together with an application form 43(3)(e) to

882-645: The Registrar. Picker Institute Europe The Picker Institute Europe was founded by Harvey Picker and his wife Jean in 2000. It is a not-for-profit organization dedicated to developing a patient-centred approach to healthcare. The American Picker Institute ceased operations in January 2013. The Institute has been carrying out surveys of patient experience in the National Health Service since 1998. It has been fully self-financing since 2002. The NHS survey co-ordination centre, run by

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924-509: The caller's telephone provider, and a Service Charge of 13p per minute levied by Hospedia. These are Controlled Premium Rate Services (CPRS) regulated by the Phone-paid Services Authority (PSA). Hospedia has explored provision of patient surveys through their bedside terminals. This however has still to be proved as a successful way of conducting surveys as pilot schemes until now how proved slightly unbalanced as only

966-729: The case in Scotland, under the Age of Legal Capacity (Scotland) Act 1991 . No formal qualifications are required to be a company director or secretary, but the company must comply with many laws and regulations, regardless of such qualifications or the lack of them. Certain non-British nationals are restricted as to the work they may undertake in the UK, depending upon their visas, work permits, national insurance payments center location and tax details, training, English language and professional indemnity insurances. As of October 2008 (Companies Act 2006), it

1008-431: The company is registered there. To incorporate a company in the UK, the following documents, together with the registration fee, must be sent to the Registrar of Companies: The memorandum of association states the name of the company, the registered office and the company objectives. The objective of a company may simply be stated as being to carry out business as a general commercial company. The memorandum delivered to

1050-435: The company is the total number of shares existing in the company multiplied by the nominal value of each share. A company incorporated in England and Wales can be created with any number of shares of any nominal value, expressed in any currency. For example, there may be 10,000 shares with a nominal value of 1p, or 100 shares of £1 each. In each case the share capital would be £100. Unissued shares can be issued at any time by

1092-411: The company may be lost. A limited company may be "private" or "public". A private limited company's disclosure requirements are lighter, but its shares may not be offered to the general public and therefore cannot be traded on a public stock exchange. This is the major difference between a private limited company and a public limited company. Most companies, particularly small companies, are private. In

1134-579: The company state that if the patient pays by credit or debit card, any unused credit is refunded. However, getting such a refund has proven to be time-consuming in practice, requiring the ward, bay and bed numbers to be known. In February 2010, the then head of the Patients Association Michael Summers described the process as "a tax on the ill", saying that "They are a captive audience and many patients simply can’t afford these prices". In 2009 there were also complaints about

1176-830: The company tries to detach itself from just being a television service provider. Marlin Equity Partners who are also behind enterprise resource planning business Solarsoft acquired Hospedia LTD in 2010. The following hospitals have upgraded to the new T3 System: Addenbrookes Hospital , Epsom General Hospital, Royal Oldham Hospital , Whiston Hospital, Eastbourne Hospital, Chesterfield Royal Hospital, Broomfield Hospital , Carlisle Infirmary, Salford Royal Hospital , Castle Hill Hospital , Salisbury Hospital , Bournemouth General , Wythenshawe Hospital , Good Hope Hospital , St Helier Hospital , North Manchester Hospital Manchester Royal Infirmary . Mid Essex Hospital, Cambridge University Hospitals , Southampton University Hospitals and Heart of England NHS foundation trusts have started using

1218-462: The cost of telephone calls and the use of non-geographic numbers , which had been assigned back in 2000, and were hopeful that these measures would assist in lowering the cost of such calls. Health Secretary Andrew Lansley MP featured on a video on the system which came under criticism. In 2021 Hospedia was acquired by Volaris Group. While the television services are charged for, Hospedia has continued to provide hospital radio for free, enabling

1260-460: The directors using a Form SH01 - Return of Allotment of Shares ( Companies Act 2006 § 555) subject to prior authorisation by the shareholders. Transfers of shares in a private company usually occur by private agreement between the seller and the buyer, as they may not be offered to the general public. A stock transfer form is required to register the transfer with the company. The articles of association of private companies often place restrictions on

1302-593: The due date, and can be filed online using a Companies House service; as of May 2023 the fee for online submission was £13 and the fee for postal submission was £40; from 1 May 2024 these costs were increased to £34 and £62 respectively, the additional income being used by Companies House to fund their enhanced powers of investigation and enforcement undertaken in line with the Economic Crime and Corporate Transparency Act 2023 (ECCTA). A private company limited by shares must also file for every financial year

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1344-702: The form. Applications may also be submitted directly to Companies House and HMRC online via the GOV.UK website for £50. In other jurisdictions, companies must make similar applications to the relevant registrar, such as the Companies Registration Office, Ireland , in the Republic of Ireland , or the Registrar of Companies in India. Private companies that have not traded or otherwise carried on business for at least three months may apply to

1386-437: The general public, unlike those of a public limited company . "Limited by shares" means that the liability of the shareholders to creditors of the company is limited to the capital originally invested, i.e. the nominal value of the shares and any premium paid in return for the issue of the shares by the company. A shareholder's personal assets are thus protected in the event of the company's insolvency, but any money invested in

1428-701: The helpline from the unit, the operators are not now able to offer full customer service or replace any lost time due to faults, and these enquiries are now passed to a new department in the company's head office in Slough . When the Government introduced PPI in 2000, they were committed to providing every patient in the NHS with bedside television and telephone services. The providers of these services, Patientline, Hospicom (now HTS) and The Wandsworth Group were to recover their costs by charging patients and also hospitals using them for medical services. The demand, however,

1470-429: The hospital to reach patients via their stations on the bedside units. The hospital stations are to be found on channel 1 on the system which also includes the facility to contact the station via the telephone on the unit. Listening through traditional means required hospitals to maintain a radio system beside each bed, but in many locations Hospedia is now the only way to access hospital radio. Hospedia had predicted that

1512-415: The majority of people staying in hospital would pay for services using mobile phones, credit cards and other "smart" technology. This has led to a rethink of the removal of all card dispensers in hospitals. In 2012 Hospedia acquired the hospital workflow management specialists Extramed. Future plans including online prescription information and a move into online healthcare information are being looked at, as

1554-502: The original programme were never recovered, making a nationwide installation programme by any other company unrealistic. The Monopolies and Mergers Commission recognised the danger of the company having a majority stake of these locations and blocked the merger with Premier Telesolutions in 2008, however Hospedia came to manage some of these sites including Northampton General Hospital . In 2010 JAOtech based in Redhill, Surrey gained

1596-406: The patient's unique Hospedia 070 telephone number. Concerned at the lack of transparency and the high retail charges for calls to 070 numbers, Ofcom launched a call cost review in 2017. This led to a consultation in 2018 which recommended capping the termination rate or wholesale rate at no more than the rate for calling a mobile number. Those changes took effect on 1 October 2019, the wholesale rate

1638-525: The sick and vulnerable to access television in hospital is unacceptable. In 2012 The Sunday Mirror covered increase of charges, with reporter Nick Owens stating that the cost of hospital television was £9 per day, a higher figure than that paid by prison inmates. Wholesale charges for calls made to the units remained at the personal numbers rate of 49p per minute for the duration of the period when 070 telephone numbers were employed, with callers paying considerably more. Moving to Premium Rate 0872 numbers with

1680-444: The transfer of shares. A company's first accounts must start on the day of incorporation. The first financial year must end on the accounting reference date , or a date up to seven days either side of this date. Subsequent accounts start on the day following the year-end date of the previous accounts. They end on the next accounting reference date or a date up to seven days either side. If a company's accounts are delivered late there

1722-462: Was lower than anticipated. The Patient Power review group has expressed its concerns about the increasing costs of the bedside services and has become the most vocal of groups challenging the use of these terminals at a cost to patients. The group has launched a number of protests against the charges and Hospedia issued a statement in February 2011 to explain that they supported a reduction in both

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1764-552: Was reduced from around 49p per minute to just 0.489p per minute, and several landline and mobile phone providers immediately passed the saving on by including calls to 070 numbers within inclusive allowances. Just as this change was happening, Hospedia abandoned usage of Personal Numbers starting 070 for bedside telephones, and has instead swapped to Premium Rate Numbers in various number ranges from 0872 800 xxxx to 0872 849 xxxx, supplied by Nexus Communications. Calls to these numbers incur an Access Charge of up to 65p per minute levied by

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