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National Student Survey

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The National Student Survey is an annual survey , launched in 2005, of all final year undergraduate degree students at institutions in England , Scotland , Wales and Northern Ireland within the United Kingdom . The survey is designed to assess undergraduate students' opinions of the quality of their degree programmes, with seven different scores published including an "overall satisfaction" mark.

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22-608: NSS is conducted by Ipsos MORI on behalf of the Office for Students and the UK higher education funding bodies. When launched in 2005, the NSS covered all final year undergraduate degree students in publicly funded universities (higher education institutes) in England, Wales and Northern Ireland. All universities were obliged to provide contact details for eligible students, though participation

44-470: Is conducted via a wide range of methodologies, using computer-assisted telephone interviewing (CATI), as well as face-to-face ( CAPI ) and Internet surveys. Many telephone surveys use a system called random digit dialing to interview a representative group of the population. In May 2013, The Sunday Times reported that Ipsos MORI had negotiated an agreement with the EE mobile phone network to commercialise

66-552: Is voluntary for the students themselves. This has since been extended to universities in Scotland . Since 2008, Further Education Colleges (FECs) with directly funded higher education students in England have been eligible to participate. The National Student Survey has recently come under scrutiny for its links with the Teaching Excellence Framework (TEF), leading to 25 student associations alongside

88-807: The National Union of Students supporting a boycott of the NSS in 2017. The NSS link with the Teaching Excellence Framework was criticized in 2017 with a report from the Royal Statistical Society who described that there was 'no reliable association between the two'. Contact details for students are supplied by the education institutions to the survey research organisation Ipsos MORI . The survey organisation attempts to contact students in January and February, initially by email, to invite them to participate in

110-414: The 2008-09 League Tables. Recent research has also highlighted that the ethnicity of teaching staff also affects results. Analysis indicates that, "in general that students are less happy when teaching is predominantly by other ethnic groups." Following the announcement of the Teaching Excellence Framework (TEF), including proposals to use NSS scores as a core metric, numerous students' unions, including

132-591: The Commons Education & Skills Select Committee and the National Union of Students responded to boycotts by accusing those students' unions of "elitism" and of encouraging exclusivity. Since 2008, all HEIs, including Cambridge, Oxford and Warwick, have achieved more than 50% response rate so are included in national results. Lee Harvey , former director of research and evaluation of the Higher Education Academy (HEA), criticised

154-684: The House of Commons, although it did have the power to meet away from Westminster. At the end of each inquiry, the Committee would normally agree a Report based on the evidence received. Such reports were published and made available on the internet. Reports usually contained recommendations to the Government and other bodies. The Government by convention responded to reports within about two months of publication. These responses were also published. The Committee could examine any area of work related to

176-719: The NSS are published on the Office for Students website. Detailed results suitable for prospective students are published on the Unistats website, alongside results of the Destination of Leavers from Higher Education survey. Results from the survey form the student-centred dimension of Teaching Quality Information (TQI). As such, they are often incorporated into League tables of British universities alongside other measures such as entry standards, student:staff ratio, dropout rate etc. Top institutions for student satisfaction have been: Further Education Colleges became eligible for

198-590: The NSS in letters published in Times Higher Education, calling it a "hopelessly inadequate improvement tool." Apparently because of the March 2008 letter, he was suspended from his post at the HEA, and subsequently resigned. There have been allegations of some universities (such as Kingston University ) advising students to artificially inflate the scores they give in the survey in the interest of improving

220-556: The National Union of Students, the results have made institutions and colleges take student feedback more seriously, encouraging them to make changes to the areas such as gaining good quality feedback on work, better access to personal tutors, improved assessment practices and increased investment in resources, equipment and teaching spaces. The survey was opposed in its early years by the students' unions at Oxford , Cambridge and Warwick . As those universities failed to achieve

242-554: The National Union of Students, voted to conduct a boycott of the NSS to display their opposition to the TEF and marketisation of higher education more generally. Unions boycotting include Oxford University Students' Union, Reading University Students' Union, Bristol, Students Union Arts London, Cambridge University Students' Union, University of Warwick SU, Liverpool Hope SU, Sheffield SU, LSESU, University College London Union and University of Manchester SU. Ipsos MORI Ipsos MORI

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264-581: The company only received anonymised data, without any personally identifiable data on an individual customer, and underlining that reports are only ever made on aggregated groups of more than 50 customers. Education %26 Skills Select Committee The Education & Skills Select Committee was a committee of the House of Commons in the Parliament of the United Kingdom . The official name

286-543: The data on that company's 23 million subscribers. The article stated that Ipsos MORI was looking to sell this data to the Metropolitan Police and other parties. The data included "gender, age, postcode, websites visited, time of day text is sent [and] location of customer when call is made". When confronted by the newspaper, the Metropolitan Police indicated that they would not be taking the discussions any further. Ipsos MORI defended their actions, stressing that

308-581: The necessary 50% response rate threshold, they were excluded from early survey results. The most publicised boycott was that of the Cambridge University Students' Union (CUSU), who described it as a “waste of government money”, and “irrelevant to the Cambridge experience” and staged a burning of T-shirts and posters. CUSU also objected to the repeated attempts made by Ipsos MORI to contact students. A number of bodies, including

330-409: The online survey. Students have the opportunity to opt out of the survey. To reduce non-response bias , those who neither respond nor opt out are contacted by post or by telephone. The questionnaire has a core set of 27 attitude questions to assess aspects of the student learning experience. These are supplemented by open ended questions to capture any particular positive or negative aspects that

352-504: The student wishes to highlight. Students studying certain NHS subjects are asked six questions on their work placements. Participating institutions have the opportunity to add extra questions for their own students. Answers to these are not available publicly, only to the institution and its students union. Questions can be chosen from a bank of questions on the following topics: Aggregate results and cross-institution results and analyses of

374-597: The survey in 2008. The Oxford SU announced in 2022 that they would be continuing their three-year boycott against the NSS, claiming to 'fight against the marketisation of students.' In a statement, the SU argued that 'the NSS ranks universities against each other, creating a competitive market of education and turning students into passive consumers. This is damaging to the quality of education because it encourages universities to stream money into marketing or other quick fixes to drive up student satisfaction on paper.' According to

396-500: The university's status in rankings derived from it. One lecturer told his students to give Kingston good scores because "if Kingston comes bottom ... no one is going to want to employ you because they'll think your degree is shit". Following an investigation of the allegations, the Higher Education Funding Council of England (HEFCE) ordered that Kingston University's Department of Psychology be removed from

418-549: Was acquired by Ipsos , becoming Ipsos UK. MORI (Market and Opinion Research International) was founded in 1969 by Robert Worcester . Robert Worcester stepped down from chairmanship of MORI in June 2005. Ipsos announced it would acquire MORI in October 2005 for £88 million, and would merge it with Ipsos UK. The merged company was named Ipsos MORI. In February 2022 the company rebranded to simply Ipsos . Ipsos MORI's research

440-516: Was one of the House of Commons Select committees related to government departments: its terms of reference were to examine "the expenditure, administration and policy of the Department for Education and Skills and its associated public bodies". The Committee chooses its own subjects of inquiry, within the overall terms of reference. It invited written evidence from interested parties and held public evidence sessions, usually in committee rooms at

462-435: Was the House of Commons, Education and Skills Committee . The committee was abolished as a result of the abolition of the Department for Education and Skills , whose responsibilities were split between the new Department for Children, Schools and Families and the new Department for Innovation, Universities and Skills . Committees were subsequently set up in line with the new departments. The Education and Skills Committee

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484-573: Was the name of a market research company based in London , England which is now known as Ipsos and still continues as the UK arm of the global Ipsos group. It was formed by a merger of Ipsos UK and MORI in October 2005. The company is a member of the British Polling Council and Market Research Society . In 1946, Mark Abrams formed a market research company called Research Services Ltd. (RSL). RSL operated until 1991 when it

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