Hrvatski Telekom , also known as HT or Telekom , is a Croatian telecommunications company founded in 1998. Headquartered in Zagreb , it is majority-owned by Deutsche Telekom with a 53.5% stake and is publicly traded on the Zagreb Stock Exchange .
41-491: The company was founded on 28 December 1998 after the separation of the Croatian Post and Telecommunications into two entities: Hrvatska pošta (Croatian Post) and Hrvatski Telekom (Croatian Telecom), which started their business operations on 1 January 1999. Government of Croatia initiated the privatization of the state-owned telecommunications company, Hrvatski Telekom, in 1998. By October 1999, Deutsche Telekom ,
82-823: A 39.1% stake in JP HT d.d. Mostar, known as HT Eronet , from the Government of the Federation of Bosnia and Herzegovina as part of the national telecom company's privatization process. In May 2006, HT acquired Iskon Internet , a major telecom provider in Croatia. By October 5, 2007, the Croatian government sold 32.5% of HT's shares through an IPO , reducing its stake to 3.5% by June 2008, with private and institutional investors then holding 38.5%. Hrvatski Telekom absorbed its subsidiary, T-Mobile, on January 1, 2010, creating
123-952: A 76.53% stake in Crnogorski Telekom , the largest telecommunications company in Montenegro, from Magyar Telekom for €123.5 million in January 2017. Magyar Telekom, like HT, has Deutsche Telekom as a majority stakeholder. Hrvatski Telekom transferred its interests and shares in various subsidiaries, including Iskon Internet and OT-Optima Telekom, to HT holding on March 1, 2018. HT sold its electricity business to RWE Hrvatska in September 2018 and acquired digital terrestrial television provider HP Produkcija in November 2018, renaming it HT Produkcija in April 2019. HT sold its share in
164-470: A German company, purchased a 35% stake in Hrvatski Telekom for $ 850 million and acquired an additional 16% stake in 2001, becoming the majority shareholder with 51%. In 2001, Hrvatski Telekom acquired Cronet, which was the second mobile operator in Croatia and the first to offer GSM network services in the country in 1996. Hrvatski Telekom established HT-mobilne komunikacije d.o.o. in 2002 as
205-468: A discipline, ITSM has ties and common interests with other IT and general management approaches, information security management and software engineering . Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. CMMI , ISO 9000 , or ISO/IEC 27000 . Various frameworks for ITSM and overlapping disciplines include: There are international, chapter-based professional associations, such as
246-421: A focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services). ITIL regards a call centre or help desk as similar kinds of tech support which provide only a portion of what a service desk can offer. A service desk has a more broad and user-centered approach which is designed to provide
287-462: A project worth HRK 350 million. The new sorting center was officially opened in September 2019 and is the largest investment in the history of the Croatian Post. The total area of the facility is 32,000 square meters, while the horticultural landscaped areas cover 16,000 square meters. In July 2021, the construction of an office building began, beginning the 2nd phase of the construction of
328-598: A separate entity dedicated to mobile services. The company rebranded as T-HT on October 1, 2004, becoming part of the global T-family of Deutsche Telekom. This included new trademarks for two business units: T-Com for fixed network operations and T-Mobile for mobile operations. The Croatian government transferred 7% of its shares in HT to the Fund for Croatian Homeland War Veterans and Their Families on February 17, 2005. Later that year, on October 14, 2005, Hrvatski Telekom acquired
369-856: A single unified company. The T-Com and T-Mobile brands were discontinued, although they remained active for business customers until 2013. HT acquired the IT services company Combis on May 17, 2010. The Croatian government transferred 3.5% of its shares to the Pensioners’ Fund in December 2010, which transferred them to the Restructuring and Sale Center (CERP) in December 2013. CERP reduced its holding to 2.9% in December 2015. In June 2014, HT acquired OT-Optima Telekom and subsequently held 19.1% of Optima's share capital. The Croatian competition agency extended HT's management of Optima until 2021. HT acquired
410-468: A total of 30,000 copies. The first 1,500 issued crypto stamps, which were available for purchase with cryptocurrencies, sold out in just over three days. The Croatian Post currently has more than 200 electric vehicles in its fleet, including bicycles, quadricycles and mopeds. In the second half of 2020, charging stations for electric vehicles were set up in Velika Gorica, Osijek and Zadar, allowing
451-407: A whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking between incident, service request, problem and change records with each other and with records of configuration items from
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#1732791000914492-486: Is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while customer refers to the entity that is paying for the service. ITSM tools are frequently applied to other aspects of business , this practice
533-403: Is a service by which Croatian Post enables its users to perform a number of services electronically. The ePost service allows users to receive and send letters, messages and documents (including invoices) in electronic form, pay bills by credit and debit cards, whether they arrived via the service or at a home address, and save documents in a secure archive accessible anywhere and anytime. Bank at
574-463: Is an express delivery service of the Croatian Post that evenly covers the entire territory of the Republic of Croatia and guarantees next-day delivery of items in more than 200 locations. Locodels is a company owned by the Croatian Post that provides same-day city delivery services in cooperation with online stores in all major Croatian cities. In December 2019, the cryptocurrency redemption service
615-590: Is characterized by adopting a process approach towards management , focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement . The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Execution of ITSM processes in an organization, especially those processes that are more workflow-driven, can benefit significantly from being supported with specialized software tools. ITSM tools are often marketed as ITSM suites, which support
656-453: Is often called enterprise service management (ESM). One of the big pushes in ITSM is automation of mundane tasks, this allows people who perform these tasks to take on more critical tasks, this process called IT process automation . The ITIL approach considers the service desk to be the central point of contact between service providers and users/customers on a day-to-day basis. It is also
697-642: The travel agency E-tours to Uniline in November 2019. In January 2020, HT started selling its shares in Optima. By July 2021, HT and Zagrebačka banka agreed to sell their 54.31% stake in Optima to Telemach Hrvatska, finalizing the transfer in January 2022. HT merged Kabelsko distributivni sustav (KDS) into HT, completed in December 2021. HT Produkcija was merged into HT in June 2022. HT holding transferred its shares in Iskon Internet to HT in June 2023, and
738-606: The CMDB, can be a great advantage. ITSM tools and processes are commonly referred to as ITIL tools, when in fact they are not the same. More than 100 tools are self-proclaimed ITSM tools - example 'ITSM systems' include FreshService, ServiceNow and Samanage . Software vendors whose ITSM tools fulfill defined functional requirements to support a set of ITIL processes, can obtain official approval, allowing them to use Axelos trademarks and an "ITIL process compliant" logo, under Axelos ' ITIL Software Endorsement scheme. A service desk
779-626: The Croatian Post became a member of the International Post Corporation (IPC), an international organization that brings together leading postal operators in Europe, North America and Australia. In October 2019, the Croatian Post took over the company Locodels, which specializes in same-day city delivery. At the beginning of 2020, the Croatian Post successfully tested drone delivery from the Zadar port of Gaženica to Preko on
820-418: The Croatian Post has been implementing since 2009. IT service Information technology service management ( ITSM ) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers . Differing from more technology -oriented IT management approaches like network management and IT systems management , IT service management
861-409: The Croatian Post represents one of the largest reorganizations of companies in the Republic of Croatia. The company is divided into four divisions: Post Division, Network Division, Express Division and Support Division. The Post Division is in charge of transporting, sorting and delivering letter-post items. The Network Division manages the network of post offices. The Express Division is in charge of
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#1732791000914902-544: The Croatian Post waive their commissions in order to pay life insurance policies on behalf of the children. This amount is paid to the residents of foster homes as a kind of annuity at the time of leaving the foster home, so that they can cover the basic costs of living until they find employment. The establishment of the Foundation is a continuation of the humanitarian project “Good People to the Children of Croatia”, which
943-481: The Croatian government's Restructuring and Sale Center with 2.7%. The remaining 36.8% of shares are held by private investors. Hrvatska po%C5%A1ta HP-Hrvatska pošta d.d. , founded in 1999, is a state-owned joint-stock company in Croatia that performs postal and payment transactions. It is the national postal operator of the Republic of Croatia. It is one of the largest service and retail networks in
984-766: The Iskon brand. Additionally, HT offers to companies IT services through its subsidiary, Combis. Hrvatski Telekom were listed on the Zagreb Stock Exchange in October 2007, with global depositary receipts trading on the London Stock Exchange until 2014. As of 2024, the company's majority shareholder is Deutsche Telekom AG , holding a 53.5% stake. Other significant shareholders include the Croatian War Veterans' Fund with 7% and
1025-635: The New Sorting Center, which will complete the complex. In March 2022, a new business facility of the Croatian Post worth HRK 60 million was opened in the Bakar-Kukuljanovo industrial zone. With the opening of the Kukuljanovo Business Facility, the largest investment cycle in the history of Croatian Post (worth one billion HRK) was completed, and Istria County and Primorje-Gorski Kotar County now have one of
1066-674: The Post is a joint project of Hrvatska poštanska banka and the Croatian Post. As part of the project, banking services of Hrvatska poštanska banka are provided to private and business users in post offices throughout Croatia. Since December 2020, business customers (private companies, small and medium-sized enterprises, local government and self-government) can open an HPB business account in almost 1,000 post offices, perform national payment transactions in HRK, contract Internet and mobile banking, deposit, cards and other banking services. The Paket24 service
1107-419: The Post to expand this fleet in the future. The Croatian Post is the only state-owned company that does not follow the country's administrative structure with its organizational structure. The Croatian Post segmented its internal organization by focusing on individual products and services and at the same time integrating the company's business segments into a complete corporation. The divisional organization of
1148-557: The country. In addition to postal and logistics services, it also offers financial and retail services throughout Croatia. It is one of the co-founders and a full member of the Association of European Public Postal Operators (PostEurop). The Croatian Post also issues postage stamps of the Republic of Croatia. In 1990, the Croatian Parliament established the public company Hrvatska pošta i telekomunikacije (HPT), with
1189-568: The diversity of activities and the then technologically separate functioning of the Post Office and the Telecommunications Directorate, and in line with global trends, in 1999 HPT split into HP - Hrvatska pošta (Croatian Post) and HT - Hrvatske telekomunikacije (Croatian Telecommunications; Hrvatski Telekom as of 2010), and since then Croatian Post has operated as an independent joint stock company. On 1 July 2019,
1230-575: The end of 2022. In September 2020, the Croatian Post issued the first Croatian crypto stamp. The crypto stamp consists of a physical and a digital part. The physical part of the crypto stamp can be detached and used to pay postage, while the digital part in the form of an NFT remains for use on the blockchain . The first Croatian cryptocurrency was issued in five categories with five different motifs depicting means of transport: van (60,000 copies), train (25,000 copies), ship (10,000 copies), airplane (4,000 copies) and drone (1,000 copies). The crypto stamp
1271-430: The entire territory of the Republic of Croatia and to all users under the same conditions. In addition to universal services, the Croatian Post also provides a number of other postal services: acceptance, sorting, transport and delivery of direct mail, stationery (books and printing), parcels, paid reply items (IBRS/CCRI items), express mail items (EMS) and value-added shipments: Paket24, business parcel and e-parcel. ePost
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1312-525: The express delivery service – Paket24 . The Support Division is, among other things, in charge of finance and real property. In addition to the divisions, the Croatian Post has nine offices of the Management Board. The Croatian Post is the national postal operator, and the postal services it offers include the acceptance, sorting, transport and delivery of postal items in domestic and international traffic. Universal postal services are provided on
1353-449: The four most modern points in the network of sorting facilities in Croatia, which also includes facilities in Zadar and Osijek , and the New Sorting Center in Velika Gorica. In April 2021, the Croatian Post began to install parcel lockers . The delivery and sending of items from parcel lockers is handled by Paket24, a Croatian Post parcel delivery service. The Croatian post plans a total of 300 parcel lockers, with 150 due to be open by
1394-494: The island of Ugljan. It is part of a pilot project with the Croatian company AIR-RMLD, which develops commercial and industrial services with drones. The new tests will demonstrate the possibilities of using drones in the delivery of letters and parcels between post offices and indicate the needs of the Croatian Post for this type of technology. In May 2017, the construction of the New Sorting Center in Velika Gorica began,
1435-678: The main activity of providing postal and telecommunications services. The company was the legal successor of the former 13 companies of PTT-promet in Croatia and took over their rights and obligations. It consisted of the Joint Services (Office of the Director, Economic Affairs Division, Legal, Human Resources and General Affairs Division, Internal Control and Audit Service) and the Post and Telecommunications Directorates, which were specially organized for organizational and technological separation of postal and telecommunications systems. Given
1476-510: The merger of Iskon into HT was completed in January 2024. The network unit from Ericsson Nikola Tesla Servisi joined HT Servisi, a subsidiary of HT, on January 1, 2024. HT offers fixed telephony , broadband internet , and mobile telephony services. The company also provides television services under the MaxTV ( IPTV and satellite ) and EvoTV (pay digital terrestrial television) brands, as well as internet, television, and mobile services under
1517-516: The subject of postal items transport throughout history: an Austro-Hungarian postman, a postillion on a horse, a mail carriage, a telegraph delivery man on a bicycle, and a postman on a moped. The third crypto stamp was presented on 9 September 2021 with the motif of a fully electric hyper-car Rimac Nevera. The Rimac Nevera motif appears in five different categories: the golden Rimac Nevera is issued in 2,000 copies, silver in 4,000, bronze in 6,000, grey in 8,000, and blue-green in 10,000 copies, making for
1558-648: The user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for other activities such as customer change requests, third parties (e.g. maintenance contracts), and software licensing . Computer emergency response teams (CERT) are specifically dedicated computer security incidents. As
1599-521: Was designed in cooperation with the Croatian blockchain community, and the Postereum digital token was made by the Croatian company Bitx. All 500 crypto stamps, available for purchase with cryptocurrencies, were sold in 16 hours. The second edition of the crypto stamp, Crypto Stamp 2, was released in December 2020 and was issued in a sheet with one self-adhesive stamp and printed in the quantity of 30,000 copies. The stamp has five digital motifs featuring
1640-416: Was introduced in 55 post offices in all counties where foreign and domestic users can convert cryptocurrencies into kuna. In October 2021, the service was extended to sell cryptocurrencies. The Croatian Post has been issuing postage stamps of the Republic of Croatia since 1991. The first regular postage stamp, Zagreb-Dubrovnik Airport, was issued on 9 September 1991, and the first commemorative postage stamp
1681-546: Was issued on 10 December 1991 on the occasion of the declaration of independence of the Republic of Croatia. Since then, in 30 years, the Croatian Post has issued 1,360 postage stamps (September 2021) with a wide range of topics and motifs. Postage stamps issued by the Croatian Post have also won numerous international awards. The Croatian Post has established the “Vaša pošta” Foundation in order to provide financial assistance to children without adequate parental care to make it easier for them to become independent. Sponsors found by