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74-406: Their Replay program was a loyalty program that allowed members to earn points for purchases which could earn members gift certificates. The same Replay card also worked at Sam Goody and Suncoast Motion Picture Company stores. In 2001, Musicland was purchased by Best Buy Co. Inc. for $ 696 million (~$ 1.14 billion in 2023) as part of its initiative to diversify its retail holdings to reach

148-421: A rewards program is a marketing strategy designed to encourage customers to continue to shop at or use the services of one or more businesses associated with the program. Loyalty programs may be either: Single-brand programs, such as Starbucks ) In 2020 McKinsey spoke of loyalty program "ecosystems". A loyalty program typically involves the operator of a particular program setting up an account for

222-411: A Food Technology department. Staff in the canteens and cafeterias had hygiene training by the mid-1950s. For most of its history, it also had a reputation for offering fair value for money. When this reputation began to waver, it encountered serious difficulties. Arguably, M&S has historically been an iconic retailer of 'British Quality Goods'. The uncompromising attitude towards customer relations

296-444: A business (usually a defined percent which may be higher than usual during promotions). The "cash back" is rarely actually cash money, but rather takes the form of a transfer of the "cashback" amount to the customer's bank account. Examples in the U.S. include Rakuten Rewards , a coalition reward program, and many banks that give their clients cash back for using their debit cards to pay for various products and services. Depending on

370-488: A certain number of points for each purchase, in the US often per $ 1 or $ 10 increment of spend. Once they have enough points, clients can redeem them for either: Programs with tiers define levels (such as silver, gold, and platinum levels) that customers are upgraded to when they spend enough with the merchant(s), usually over a certain period of time such as a year. For example, Sephora gives 1 point for $ 1 spent. Once customers earn

444-539: A company in Leeds called Barran, which employed Jewish migrants (see Sir John Barran, 1st Baronet ). In 1884, he met Isaac Jowitt Dewhirst while looking for work. Dewhirst lent Marks £5 (equivalent to £687 in 2023), which he used to establish his penny bazaar on Kirkgate Market in Leeds. Dewhirst also taught him a little English. Dewhirst's cashier was Thomas Spencer, a bookkeeper, whose second wife, Agnes, helped improve Marks's English. In 1894, when Marks acquired

518-512: A customer of a business associated with the scheme, and then issue to the customer a loyalty card (variously called rewards card , points card , advantage card, club card, or some other name) which may be a plastic or paper card, visually similar to a credit card , that identifies the cardholder as a participant in the program. Cards may have a barcode or magstripe to more easily allow for scanning, although some are chip cards or proximity cards . U.S. supermarkets often issue two copies of

592-1128: A fire in 1940. The site was redeveloped by M&S, under the direction of the then Sir Simon Marks, as the company had outgrown its previous Bayswater HQ. In 2004, the company moved to a new headquarters designed by Mossessian & Partners at Waterside House, in Paddington Basin , London. As well as the main offices in London, there are a number of other head office sites across the UK; Stockley Park (IT Services), Salford Quays (Marks & Spencer Shared Services Ltd. which provides human resources, and finance administration) and Chester ( M&S Bank joint venture and Retail Customer Services). The company has overseas sourcing offices in Malaysia, Hong Kong, Thailand, India, Bangladesh, Turkey, mainland China, Ireland, Italy, Indonesia, and Sri Lanka. Financial performance has been as follows: Until 1999 M&S's financial year ended on 31 March. Since then,

666-471: A given customer's favorite brand of beer, or whether they are a vegetarian. As of the mid-2020s, loyalty program trends include: Loyalty programs are a means of implementing a type of what economists call a two-part tariff . Co-operative Membership: the Co-op Group offers a 2% (previously 5%) refund to members on Co-op branded products with 2% also going to the cardholder's nominated charity. This

740-583: A larger demographic with its consumer electronics and entertainment products. By then, Musicland numbered over 1300 stores. Their intention was to transform Sam Goody into a destination for young people looking for hip electronics. They launched a major remerchandising campaign and converted Musicland's On Cue concept of rural stores to the Sam Goody brand, reducing its position in books and moving more into video games and DVD. The store faced strong competition, particularly from websites like Amazon.com, which

814-497: A loyalty program (even with a fake or anonymous card) funds activities that violate privacy. Consumers have also expressed concern about the integration of RFID technology into loyalty-card systems. One may view loyalty and credit-card reward-plans as modern-day examples of kickbacks . Employees who need to buy something (such as an airline flight or a hotel room) for a business trip , but who have discretion to decide which airline or hotel chain to use, have an incentive to choose

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888-566: A new store design in May 2011, and it was announced that the company would spend around £600 million between 2011 and 2014 on its UK stores. In May 2013, the Best of British range was launched along with an overhaul of Per Una and Indigo . Patrick Bousquet-Chavanne became the marketing director, succeeding Steven Sharp in July. Bolland vowed to bring "quality and style back". In November 2013, it

962-427: A number of ways. It lets them present special offers to the customer (or even push them via push notifications ), tailor customer experience to the individual consumer, and understand customer behavior better, including their purchasing amounts and patterns. At a physical point of sale, presenting a physical or digital card is not necessary at many U.S. merchants, if the customer enters the phone number associated with

1036-512: A number of years. In late 2005, it increased its advertising and sales promotions, but that did not work. It is thought that the unprofitability, caused by competition from Wal-Mart , Best Buy , and online retailers such as Amazon.com, was the major factor in the decision to close the retail chain. The Musicland Group filed for Chapter 11 bankruptcy in January 2006, and in February announced

1110-570: A permanent stall in the Leeds covered market, he invited Spencer to become his partner. In 1901, Marks moved to the Birkenhead open market in North West England, amalgamating his business with Spencer's. In 1903, the two men were allocated stall numbers 11 and 12 in the centre aisle; there they opened the penny bazaar. The company left Birkenhead Market on 24 February 1923. The next few years saw Michael Marks and Tom Spencer move

1184-472: A pre-tax profit of over £1 billion, although it then went into a sudden slump taking the company and its stakeholders by surprise. In November 2008 the company began to sell branded goods such as Kellogg's corn flakes . In November 2009, it was announced that Marc Bolland , formerly of Morrisons , would take over as chief executive from executive chairman Sir Stuart Rose . In the early 21st century clothing sales fell, while food sales increased, after

1258-563: A reusable hessian bag in 2007 as part of the plan, aiming to reduce the number of plastic bags used within five years. This was followed in May 2008 by the introduction of a 5p charge for standard sized carrier bags used for food purchases (before this charge became compulsory). All profits from the sale of food bags originally went to the charity Groundwork UK ; M&S launched the "Forever Fish" campaign in June 2011 and switched funding to that campaign to promote protection of marine wildlife in

1332-664: A single-location business to large chains or membership in a coalition loyalty program. Industries include: The market approach has shifted from product-centric to a customer-centric one due to a highly competitive market and a wide array of services offered to customers, therefore, it's important that marketing strategies prioritize growing a sustainable business and increasing customer satisfaction. Almost all major U.S. casino chains also have loyalty cards, which offer members tier credits, reward credits, comps , and other perks based on card members' " theo " from gambling, various demographic data, and spend patterns on various purchases at

1406-408: A specific number of points, they can enter a new level with higher discounts and exclusive products. In subscription-based programs, customers pay a fee to enjoy the program's benefits, for example Barnes and Noble bookstores charge members about 40 U.S. dollars per year (as of mid-2024) for its "Premium Membership and Rewards" program, which gives members a 10% discount off most merchandise. There

1480-406: Is also a free tier which does not offer such discounts but does allow members to collect virtual "stamps" (i.e. loyalty points). Depending on the program, rewards may take the form of: In addition to rewards, loyalty cards were may also be used identify consumers for benefits and other services, e.g.: Programs with cashback features give customers a portion of the money that they have spent with

1554-785: Is in Shanghai . Problems with the supply chain for the first few months of opening led Stuart Rose, M&S chairman, to describe failures in "basic shopkeeping". Twenty-two unprofitable and minor food stores, including branches in Ripon and Balham , were closed in early 2009 as part of a cost-cutting measure. In August 2010, it was confirmed that the Grantham branch of M&S would close, along with two other Lincolnshire branches in Skegness and Scunthorpe , owing to low sales in these older format stores. These decisions met with protests from

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1628-602: Is listed on the London Stock Exchange (LSE) and is a constituent of the FTSE 100 Index . M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds . Through its television advertising it asserts the exclusive nature and luxury of its food and beverages. It also offers an online food delivery service through a joint venture with Ocado . In 1998, the company became the first British retailer to make

1702-460: Is now Fairtrade. In addition, the company offers clothing lines made from Fairtrade cotton in selected departments. On 15 January 2007, M&S launched an initiative known as "Plan A", to dramatically increase the environmental sustainability of the business within five years and expected to cost £200 million. The plan covers "100 commitments over five years to address the key social and environmental challenges facing M&S today and in

1776-501: Is often a QR code . Some prominent examples are Austrian based mobile-pocket established in 2009, the US-based Punchd (discontinued from June 2013, ), which became part of Google in 2011. and an Australian-based loyalty card application called Stamp Me which incorporates iBeacon technology. Others, like Loopy Loyalty (HK), Loyalli (UK), Perka (US), and Whisqr Loyalty (CA), have offered similar programs. Passbook by Apple

1850-406: Is only available in Co-op Group stores. It replaced the dividend benefit previously used. Other Co-op chains continue with the dividend scheme, e.g. Midcounties Co-operative. Many of these accept other Co-operative loyalty cards but generally without the same benefits. For instance Midcounties Co-operative accept Co-operative Group cards but there is no charity donation or cardholder refund. Flybuys

1924-416: Is that they generate data, which bring more repeat business and therefore increase sales. Application forms for cards usually entail agreements by the store concerning customer privacy, typically non-disclosure (by the store) of non-aggregate data about customers. The store uses aggregate data internally (and sometimes externally) as part of its marketing research . Over time the data can reveal, for example,

1998-422: Is the first attempt to standardize the format of mobile loyalty cards. With the introduction of host card emulation (HCE) and near field communication (NFC) technology for mobile applications, traditional contactless smart cards for prepaid and loyalty programs are emulated in a smartphone. Google Wallet adopted these technologies for mobile off-line payment applications. The major advantage of off-line over

2072-507: Is the largest loyalty program in both Australia and New Zealand . Loyalty programs have been described as a form of centralized virtual currency , one with unidirectional cash flow, since reward points can be exchanged into a good or service but not into cash. Evidence for the effectiveness of loyalty programs is controversial. Many companies are unsure whether and how to use customer loyalty programs profitably. Many programs (regardless of location, size, or industry) are run without

2146-476: The Ashbourne store collected a total of £2,000 for a local hospital's new ECG machine in 2010. In 2011 M&S launched a clothes recycling initiative in partnership with Oxfam . In 2015, M&S partnered with community investment platform Neighbourly to help them distribute unsold surplus food and non-food items to small charities and community groups in the UK and Ireland. In March 2020, M&S made

2220-570: The Champs-Élysées in a ceremony attended by the company's CEO Marc Bolland , the model Rosie Huntington-Whiteley , and the British Ambassador to France, Sir Peter Westmacott . In 1988, the company acquired Brooks Brothers , an American clothing company and Kings Food Markets , a US food chain. In early 1980, M&S became the first British supermarket chain to sell packaged sandwiches, beginning with five shops. Demand

2294-717: The National Grid . In April 2009, the company began purchasing 2.6  TWh of renewable energy (wind and hydroelectric) from Npower , enough to power all Marks & Spencer stores and offices in England and Wales. In 2012, the company was awarded European Business Award for the Environment (Management category) by the European Union for Plan A. M&S has sold a wide range of charitable women's clothes for Breakthrough Breast Cancer for many years and

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2368-539: The Per Una range, closing the Gateshead Lifestore and stopping the expansion of its Simply Food line of shops. Philip Green withdrew his takeover bid after failing to get sufficient backing from shareholders. In February 2007, M&S announced the opening of the world's largest M&S shop outside the UK at Dubai Festival City . On 2 October 2008, M&S opened its first mainland China shop which

2442-461: The UK launched in 2020 which no longer issues physical cards except upon special request. American Airlines no longer sends membership kits to new members of its frequent flyer program. Encouraging or forcing customers to use a mobile app to present their loyalty account number, although criticized for being unfriendly to people without smartphones including many elderly people, benefits the merchant in

2516-526: The 1980s. Although the Paris shops remained popular and profitable, the Western European operation as a whole did not fare as well and eighteen shops were sold in 2001. In April 2011, M&S changed direction again, with a plan to reopen a store that would sell food as well as clothing. In addition, the group opened several food outlets throughout Paris. The first branch opened on 24 November 2011, on

2590-416: The 1990s with a policy of selling 99% British-made goods. It entered into long-term relationships with British manufacturers, and sold clothes under the " St Michael " brand, after Michael Marks, which was introduced in 1928, and extended to food in 1941, replacing all other brands by 1956. It also accepted the return of unwanted items, giving a full cash refund if the receipt was shown, no matter how long ago

2664-617: The 52 weeks ending on 30 March 2024, the company stated that it was aiming at having 180 full-line and 420 food stores in the UK, commenting that legacy stores were more expensive to operate. In March 2021, M&S announced it intended to redevelop its largest store, the Marble Arch branch on Oxford Street in London, replacing it with a 10-storey building with two-and-a-half floors of shop space below several floors of offices. Despite protests from groups including Save Britain's Heritage , The Twentieth Century Society and Create Streets,

2738-448: The UK. While becoming carbon neutral the company has committed to use carbon offsetting only as a last resort, restricted to cases "where it is required by government or where the technology for green air or road transport will not be available for the foreseeable future". As of August 2008, M&S had three wind turbines in operation, one at Methlick and two near Strichen , which generate enough power to supply three stores via

2812-503: The United States do not offer any real value to their customers. Furthermore, commercial use of customers' personal data – collected as part of loyalty programs – has the potential for abuse; it is highly likely that consumer purchases are tracked and used for marketing research to increase the efficiency of marketing and advertising, which is one of the purposes of offering the loyalty card. For some customers, participating in

2886-424: The account on a terminal or tells it to a cashier who enters it into the register. When purchasing online, customers usually must log in to the account on the merchant's website. However, when purchasing airline tickets from online travel agencies, customers can usually enter their airline loyalty number into the agency website and the agency will pass it onto the airline. Programs that feature points grant customers

2960-677: The aim of adding personalised recommendations to the M&;S website. The M&S company archive is held in the Michael Marks Building at the University of Leeds . The archive has permanent museum-style displays and hosts temporary exhibitions. The headquarters of M&S had been since 1957 at Michael House, 55 Baker Street , London. This had formerly been the Baker Street Bazaar which had been destroyed in

3034-472: The appropriate metrics or target parameters. Some companies complain that loyalty programs discount goods to people who are buying goods anyway. Moreover, the expense of participating in these programs rarely generates a good return on investment. The Forte Consultancy Group regards loyalty programs as bribes . In the case of infrequent spenders, loyalty fees provide a means of subsidizing discounts. A 2015 study found that most supermarket loyalty cards in

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3108-462: The card: one credit-card sized and one that fits on a keychain, in addition to providing access to the card via a mobile app, website. As of 2024, most programs in the United States offer a digital version of the loyalty card, accessed via a mobile app, and often customers can scan a QR or bar code from the app at the physical point of sale. Some programs now offer digital cards only or only exceptionally, such as Marks and Spencer 's "Sparks" program in

3182-503: The casino, within the casino network, and with the casino's partners. Examples of such programs include Caesars Rewards (formerly called Total Rewards ) and MGM Resorts International 's Mlife. As of 2011 , some independent coffee shops in Boston, Toronto and London has set up experimental "disloyalty card" programs, which rewarded customers for visiting a variety of coffee shops. Loyalty programs' most important benefit to merchants

3256-535: The closing of 226 Sam Goody and 115 Suncoast Motion Picture Company stores, and all Media Play locations. Just months after the chain closed, the website MediaPlay.com was all that remained. In February 2006, Trans World Entertainment Corp. acquired the Musicland Group, which owned Sam Goody, Suncoast, and MediaPlay.com. Some former Media Play stores became home to f.y.e. superstores beginning in June 2006. Loyalty program A loyalty program or

3330-487: The company dropped its traditional St. Michael brand . On 22 May 2018, it was confirmed that over 100 stores would have closed by 2022 in a "radical" plan. On 18 August 2020, M&S stated that they would cut 7,000 jobs over the next three months owing to the COVID-19 pandemic . In May 2021, the company announced plans to close another 30 shops over the next 10 years as part of its turnaround plan. In its 2024 results

3404-589: The company has changed to reporting for 52- or 53-week periods, ending on variable dates. In 2006, the Look Behind the Label marketing campaign was introduced. The aim of this campaign was to highlight to customers the various ethical and environmentally friendly aspects of the production and sourcing methods engaged in by M&S including: Fairtrade products, sustainable fishing and environmentally friendly textile dyes. All coffee and tea sold in M&S stores

3478-555: The company in a cash-free transaction in exchange for acquiring Musicland's debt and leases. Sun Capital attempted to get the company back to basics, but in December 2005 they announced the closure and liquidation of all remaining Media Play stores. In December 2005, Minnetonka, Minnesota –based Musicland Group , which owned Media Play, announced it would close all 61 stores by the end of January 2006 and refocus on its Sam Goody and Suncoast chains. Media Play had been unprofitable for

3552-631: The company stated that it was aiming at reducing locations to 180 full-line and 420 food stores in the UK, commenting that legacy stores were more expensive to operate. The company was founded by a partnership between Michael Marks , a Polish Jew born in Slonim (now Belarus ), who had migrated to Leeds, England in the early 1880s, and Thomas Spencer , a cashier from the English market town of Skipton in North Yorkshire . Marks worked for

3626-478: The company's overall brand image and targeting sales of between £800 million and £1 billion for which company will increase capital expenditure to £850 million to £900 million over the next three years to fund the plans. The plan also involved the discontinuation of its 'Portfolio' fashion brand and the sale of electrical products. The company announced a new marketing strapline, 'Only at M&S', and that it would revamp its website. Bolland ordered

3700-485: The decision "utterly pathetic" and a "shortsighted act of self-sabotage". M&S subsequently launched a legal challenge against Gove's decision. In November 2023, the High Court allowed M&S to proceed with a judicial review , and after a two-day hearing on 13–14 February 2024, Gove's decision to block demolition was quashed by a High Court judge on 1 March 2024. In May 2021, Machin's remit had expanded as he

3774-970: The food business. In 2018, Stuart Machin was appointed managing director of Food to lead the transformation of the food business. On 28 June 2024, the company announced that it would be launching a new service for clothing repairs and alterations in partnership with the Sojo company. Some 30 stores were identified for closure in 2015–2016. Several smaller stores were identified for closure in November 2017. On 31 January 2018, another fourteen stores were identified for closure in April 2018, and eight other stores were earmarked for closure later, pending consultation. On 23 May 2018, M&S managers confirmed that 14 more shops were to be closed and another 86 were under investigation, and thus put on notice, because of falling corporate sales and customer footfall. This would take

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3848-509: The future" with the tag-line "Because there is no Plan B". The commitments span five themes: climate change , waste , sustainable raw materials, 'fair partnership' and health, with the aim that, by 2012, it will: Despite an 18% fall in the share price in January 2008, following the publication of their latest trading statement , the company confirmed that they would be continuing with the plan, saying that there were 'compelling commercial—as well as moral—reasons to do so'. M&S introduced

3922-547: The importance of good staff relations to the tradition of the store while extending staff benefits to areas such as restaurants and chiropody . Marks & Spencer expanded into Canada in 1973, and at one point had 47 stores. Despite efforts to improve its image, the chain was never able to move beyond its reputation there as a stodgy retailer, one that catered primarily to senior citizens and expatriate Britons. The shops in Canada were smaller than British outlets, and did not carry

3996-422: The introduction of the "Per Una" clothing range designed by George Davies , and a redesign of its underlying business model, profits recovered somewhat. In 2004, M&S was in the throes of an attempted takeover by Arcadia Group and BHS boss, Philip Green . On 12 July a recovery plan was announced which would involve selling off its financial services business M&S Money to HSBC Bank , buying control of

4070-561: The local communities and petitions were signed in support of retaining the stores, although the closures went ahead. The Retail Knowledge Bank conducted an audit of the company's brands in August 2010, and revealed that sales of womenswear were at a 10-year low. Drapers magazine claimed that Per Una was the only clothing brand not at risk of being axed while Marc Bolland , the chief executive, considered which brands would be retained. On 9 November 2010, Bolland revealed plans to strengthen

4144-417: The loyalty of its customers was seriously eroded. Another factor was the company's refusal until 2001 to accept any credit cards except its own chargecard. These factors combined to send M&S into a sudden slump: its profits fell from more than a billion pounds in 1997 and 1998, to £145 million in the year ended 31 March 2001. In 2002, with changes in its business focus such as accepting credit cards,

4218-434: The online system is that the user's smartphone does not have to be online, and the transaction is fast. In addition, multiple emulated cards can be stored in a smartphone to support multi-merchant loyalty programs. Consequently, the user does not need to carry many physical cards anymore. Today, such loyalty programs cover most types of commerce, each having varying features and rewards schemes, and range from programs of

4292-572: The original Leeds penny bazaar to 20, Cheetham Hill Road, Manchester , and they also opened market stalls in many locations around the North West of England. Spencer died in 1905, and Marks in 1907; Michael Marks' son Simon became chairman in 1916. Under Simon Marks the company acquired other chains of penny bazaars, growing into a retail empire. Textiles were first sold in 1926, and food from 1931. Marks and Spencer, known colloquially as "Marks and Sparks", or "M&S", made its reputation until

4366-507: The payment method that provides the most cash-back , credit-card rewards or loyalty points instead of minimizing costs for their employer. Marks and Spencer Marks and Spencer plc (commonly abbreviated to M&S and colloquially known as Marks or Marks & Sparks ) is a major British multinational retailer based in London , England, that specialises in selling clothing, beauty products, home products and food products. It

4440-562: The plans to demolish and redevelop the store saying it conflicted with policies on heritage and design, and involved significant embodied carbon impact and waste. As well as overruling Westminster City Council and the Mayor of London, Gove also overruled his planning inspector, David Nicholson, who had recommended the project should go ahead due to its importance to the viability of the Oxford Street area. M&S CEO Stuart Machin, calling

4514-461: The plans were approved by Westminster City Council in November 2021, and Mayor of London Sadiq Khan chose not to intervene. However, in April 2022, Communities Secretary Michael Gove blocked the plans to allow time for the Department for Levelling Up, Housing and Communities to review the proposed redevelopment. In June 2022, Gove ordered a public enquiry into the plans; M&S said it

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4588-606: The product was purchased, which was unusual for the time. During the Second World War in 1941, M&S staff raised £5,000 to pay for a Supermarine Spitfire fighter aircraft called The Marksman . By 1950, virtually all goods were sold under the "St Michael" label. M&S lingerie, women's clothes and girls' school uniform were branded under the "St Margaret" label until the whole range of general merchandise became "St Michael". Simon Marks , son of Michael Marks, died in 1964, after fifty-six years' service. Israel Sieff ,

4662-424: The program, ways that consumers may access their loyalty account (account number, promotions, other information) may include: There has been a move away from traditional magnetic card, stamp, or punchcard based schemes to online and mobile online loyalty programs. While these schemes vary, the common element is a push toward eradication of a traditional card, in favour of an electronic equivalent. The choice of medium

4736-593: The public's favour a few years earlier. As a later measure to improve food quality, food labelling was improved and "sell by dates" were phased in between 1970 and 1972. Smoking was banned as a fire hazard from all M&S shops in 1959. The Popular Front for the Liberation of Palestine bombed the Oxford Street store of Marks & Spencer in London on 18 July 1969. In 1972, Marcus Sieff became chairman, remaining in place until 1984, and emphasising

4810-603: The same selection. In the late 1990s, further efforts were made to modernise them and also expand the customer base. Unprofitable locations were closed. Nevertheless, the Canadian operations continued to lose money, and the last 38 shops in Canada were closed in 1999. Expansion into France began with shops opening in Paris at Boulevard Haussmann and Lyon in 1975, followed by a second Paris shop at Rosny 2 in 1977. Further expansion into other French and Belgian cities followed into

4884-457: The son-in-law of Michael Marks, took over as chairman and in 1968 John Salisse became a company director. A cautious international expansion began with the introduction of Asian food in 1974. M&S opened stores in continental Europe in 1975 and in Ireland four years later. The company put its main emphasis on quality, including a 1957 stocking size measuring system. In 1948, it established

4958-522: The total to over 100 closing by 2022, On 15 January 2019, the company named the next wave of 17 stores earmarked for closure. In May 2021, the company announced plans to close another 30 shops over the next 10 years as part of its turnaround plan, and in September 2021 it was confirmed that half of the French stores had been closed due to supply chain issues arising from Brexit . In its results for

5032-475: Was "bewildered" by his "baseless" decision. A two-week planning enquiry, starting in October 2022, looked at whether the project complied with planning rules concerning heritage and the historic environment and also address environmental concerns, notably the release of almost 40,000 tonnes of embodied carbon into the atmosphere caused by the construction of the replacement structure. In July 2023, Gove rejected

5106-404: Was announced as his successor as CEO, with Katie Bickerstaffe assisting as co-CEO. In July 2022, the company agreed to buy the logistics firm Gist Limited for £145 million. In November 2022, it was reported that the company had acquired the intellectual property developed by collapsed fashion marketplace Thread, and hired some former Thread staff including co-founder Kieran O'Neill , with

5180-556: Was appointed joint Chief Operating Officer taking oversight responsibility for Store and Central Operations, Property, Store Development, Technology, People and the Island of Ireland whilst remaining the Food Managing Director. In March 2022, it was announced that chief executive (CEO) Steve Rowe would step down after six years in role. Rowe stayed on as an advisor before officially leaving the company in July 2022. Machin

5254-549: Was founded in 1994 and provided a wider selection than the store-based Media Play. Therefore, despite Best Buy's major efforts, they failed to generate the results they were looking for with Musicland, losing $ 85 million (~$ 138 million in 2023) in 2002. As a result, they put the company up for sale and were likely just weeks away from liquidating the entire chain when they found a buyer in Sun Capital Partners of Boca Raton, Florida. Sun Capital Partners acquired

5328-526: Was revealed that Bill Adderley, founder of homeware chain Dunelm Group , had built a £250 million stake in M&S over the past 18 months. This disclosure was made under stock market rules which require any holding larger than a 3 per cent share to be made public. On 7 January 2016, it was announced that Marc Bolland, who has been CEO since 2010, would step down on 2 April 2016, and be replaced by Steve Rowe , head of clothing, and previously head of

5402-501: Was so high that M&S enlisted suppliers to industrialise the process, and other supermarkets followed. By 1990, the British sandwich industry was worth £1 billion. M&S's profits peaked in the financial year 1997–1998. At the time it was seen as a continuing success story, but with hindsight it is considered that during Sir Richard Greenbury 's tenure as head of the company, profit margins were pushed to untenable levels, and

5476-441: Was summarised by the 1953 slogan: "The customer is always and completely right!" Energy efficiency was improved by the addition of thermostatically controlled refrigerators in 1963. M&S began selling Christmas cakes and Christmas puddings in 1958. In an effort to improve the quality of their Swiss rolls , they hired the food expert Nat Goldberg, who made a major improvement across their entire cake range, which had lost

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