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52-449: The current title sponsor of the tournament is Cognizant , an American multinational technology company that provides business consulting, information technology, and outsourcing services. In 2011, using a unique format conducted for the first time in LPGA history, the players did not receive a cash payout. Instead, the tournament donated half of the $ 1 million tournament purse to charity and

104-473: A 2024 retrial, a jury found the company had discriminated and should pay damages 200 senior executives, above the Director's Level were dismissed because they were not able to catch up with the latest technologies. The number of the executives that were dismissed is unusually high and questions the ability of the company to catch up with the latest technologies. In 2017, eight employees filed petitions with

156-431: A company's flexibility. In early 2000s BPO was all about cost efficiency, which allowed a certain level of flexibility at the time. Due to technological advances and changes in the industry (specifically the move to more service-based rather than product-based contracts), companies who choose to outsource their back-office increasingly look for time flexibility and direct quality control. Business process outsourcing enhances

208-686: A decline in the quality of goods or services, potentially damaging the company's brand and customer relationships. One estimate of the worldwide BPO market from the BPO Services Global Industry Almanac 2017, puts the size of the industry in 2016 at about US$ 140 billion. India, China and the Philippines are major powerhouses in the industry. In 2017, in India the BPO industry generated US$ 30 billion in revenue according to

260-449: A dependence on the BPO which reduces flexibility. Consequently, these challenges need to be considered before a company decides to engage in business process outsourcing. A further issue is that in many cases there is little that differentiates the BPO providers other than size. They often provide similar services, have similar geographic footprints, leverage similar technology stacks, and have similar Quality Improvement approaches. Risk

312-399: A dividend distribution tax (DDT). A Cognizant spokesman confirmed the report and said in a statement that a court has instructed the tax department not to take further action pending further hearings. Cognizant failed to pay the tax of more than 25 billion rupees ($ 385 million) in the 2016–17 financial year, according to The Hindu , citing officials from the tax department. The court asked

364-610: A grassroots corporate social responsibility project called Outreach , through which the volunteer employees lend their expertise for devising skill-building and workforce programs to improve the operations of NGOs. In 2015, the Fortune named it as the world's fourth most admired IT services company. In 2017, Cognizant was named in Fortune ' s Future 50 list. During 2021, Cognizant signed multiple sponsorship agreements with sports, sailing, and racing teams. In January 2021,

416-585: A part of company's annual performance review process. On July 1, 2023, Cognizant acquired the Microsoft/Nuance Dragon Ambient eXperience US medical scribes division. On January 8, 2024, Cognizant laid off over 700 of those US medical scribes and managers to migrate the US hospital accounts to their Indian scribes division in a rolling/tiered fashion with termination dates at the end of February and March 2024. In addition, approximately 40 of

468-451: A portion of its content moderation contracts in 2020. Business process outsourcing Business Process Outsourcing ( BPO ) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider . Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain . BPO

520-490: A potential threat to the industry and speculate as to the likely long term impact. In the short term, however, there is likely to be little impact as existing contracts run their course: it is only reasonable to expect demand for cost efficiency and innovation to result in transformative changes at the point of contract renewals. With the average length of a BPO contract being 5 years or more – and many contracts being longer – this hypothesis will take some time to play out. On

572-458: A result of exposure to graphic violence , hate speech , and conspiracy theories in the videos they were instructed to evaluate. Moderators at the Phoenix office reported drug abuse , alcohol abuse , and sexual intercourse in the workplace, and feared retaliation from terminated workers who threatened to harm them. In response, a Cognizant representative stated the company would examine

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624-508: A set of steps, to successfully identify, manage and control the business processes that are, or can be outsourced. Analytic hierarchy process is a framework of BPO focused on identifying potential outsourceable information systems. L. Willcocks, M. Lacity and G. Fitzgerald identify several contracting problems companies face, ranging from unclear contract formatting, to a lack of understanding of technical IT processes. Industry analysts have identified robotic process automation software as

676-572: Is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey , U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded in Chennai , India , as an in-house technology unit of Dun & Bradstreet in 1994, and started serving external clients in 1996. After a series of corporate reorganizations, there

728-416: Is called nearshore outsourcing . Often the business processes are information technology -based, and are referred to as ITES-BPO , where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. The main advantage of any BPO is the way in which it helps increase

780-434: Is the major drawback with business process outsourcing. Outsourcing of an information system, for example, can cause security risks both from a communication and from a privacy perspective. For example, security of North American or European company data is more difficult to maintain when accessed or controlled in other countries. From a knowledge perspective, a changing attitude in employees, underestimation of running costs and

832-443: Is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting , and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. BPO that is contracted outside a company's country is called offshore outsourcing . BPO that is contracted to a company's neighbouring (or nearby) country

884-1071: The S&;P 500 . Cognizant became a Fortune 500 company in 2011. Cognizant's philanthropic and corporate social responsibility (CSR) initiatives are conducted through the Cognizant employees for the financial and administrative support of the Cognizant Foundation. Registered in March 2005 as a "Charitable Company" under the Indian Companies Act, the Cognizant Foundation aims to help "unprivileged members of society gain access to quality education and healthcare by providing financial and technical support; designing and implementing educational and healthcare improvement programs; and partnering with Non-Government Organizations (NGOs), educational institutions, healthcare institutions, government agencies and corporations". Cognizant has

936-540: The Companies (Appointment and Disqualification of Directors) Rules of 2014." One of those questions was as to why the company had not disclosed complete information on stock options of its parent holding company — CTS Corporation in the United States — having been given to the employees, including its directors, and the payments running to several hundred crores of rupees (approx US $ 40 million) having been paid to

988-587: The National Industry Association. The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021. The BPO industry and IT services industry in combination are worth a total of US$ 154 billion in revenue in 2017. The BPO industry in the Philippines generated $ 22.9 billion in revenues in 2016, while around 700 thousand medium and high skill jobs would be created by 2022. In 2015, official statistics put

1040-491: The Presenting Partner of THE JOHN SHIPPEN Shoot-Out Inaugural Golf Event. As of 2024, Cognizant is also the title sponsor of Major League Cricket . Larsen & Toubro Ltd (L&T) paid million in bribes to Indian government officials on behalf of Cognizant Technology Solutions Corp. to secure permits, ranging from environmental clearance to power. L&T has made illicit payments and Cognizant reimbursed

1092-664: The U.S. In 2009, an investigation by the US Department of Labor (DoL) found Cognizant in violation of the H-1B provisions of the Immigration and Nationality Administrative Act. The DoL discovered that the company had stolen wages and benefits from 67 of its workers, for which they demanded they repay $ 509,607 in back wages. Joseph Petrecca, the director of the Wage and Hour Division's Northern New Jersey District Office noted that

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1144-568: The UK, Australia, Hungary, Netherlands, Spain, China, Philippines, Canada, Brazil, Argentina, Mexico etc. Cognizant is organized into several verticals and horizontal units. The vertical units focus on specific industries such as Banking & Financial Services, Insurance, Healthcare, Manufacturing and Retail. The horizontal units focus on specific technologies or process areas such as Analytics, mobile computing, BPO and Testing. Both horizontal and vertical units have business consultants , who form

1196-469: The US employees (thus not triggering the WARN Act, which stipulates a minimum of 50 employees) were terminated immediately on January 8, 2024, with only 1 month's severance pay instead of the 2 months' severance that would have been required by the WARN Act. The Income Tax department has frozen Cognizant Technology Solutions Corp's bank accounts and deposits in Chennai and Mumbai for allegedly evading

1248-531: The United States, and in March 1998, Kumar Mahadeva was named CEO. Operating as a division of the Cognizant Corporation, the company focused on Y2K-related projects and web development. In 1998, the parent company, Cognizant Corporation, split into two companies: IMS Health and Nielsen Media Research . After this restructuring, Cognizant Technology Solutions became a public subsidiary of IMS Health. In June 1998, IMS Health partially spun off

1300-655: The company has over 347,700 employees globally, of which about 254,000 are in India across 11 cities with a plurality in Chennai . On 20 January 1994, Cognizant registered its branch in Chennai, Tamil Nadu, India with the legal name Cognizant Technology Solutions India Private Limited. The other centers of the company are in Bangalore , Bhubaneswar , Chennai , Coimbatore , Gurgaon , Hyderabad , Kochi , Kolkata , Mangalore , Mumbai , Noida , Pune and Indore . The company has local, regional, and global delivery centers in

1352-590: The company started pursuing customers beyond Dun & Bradstreet. In 1996, Dun & Bradstreet spun off several of its subsidiaries, including Erisco, IMS International, Nielsen Media Research , Pilot Software , Strategic Technologies and DBSS, to form a new company called Cognizant Corporation, headquartered in Chennai, India. Three months later, in 1997, DBSS renamed itself Cognizant Technology Solutions. In July 1997, Dun & Bradstreet bought Satyam 's 24% stake in DBSS for $ 3.4 million. Headquarters were moved to

1404-521: The company to deposit 15 percent of the disputed tax, amounting to 4.9 billion rupees ($ 75 million) as security deposit till it decides on the case. In February 2018 the UK and Irish press expressed concerns about contractors employed by Cognizant in Dublin as part of the outsourcing contract with Google about the conditions of employment in relationship to compensation and basic employment allowances like sick leave. In 2016, Cognizant announced that it

1456-639: The company took immediate steps to correct the violations, saying the "level of cooperation sets a standard for others in the industry." In 2016, the company was the subject of a lawsuit by workers for Walt Disney World who said workers from India were brought into the United States on H-1B visas in order to replace them. However, in October 2016, federal Judge Gregory A. Presnel of the United States District Court in Orlando dismissed

1508-583: The company, conducting an initial public offering of the Cognizant stock. In 2003, IMS Health sold its entire 56% stake in Cognizant, which instituted a poison pill provision to prevent hostile takeover attempts. Kumar Mahadeva resigned as the CEO in 2003, and was replaced by Lakshmi Narayanan . Gradually, the company's services portfolio expanded across the IT services landscape and into business process outsourcing (BPO) and business consulting . Lakshmi Narayanan

1560-435: The core offering potentially changing from a "lift and shift" approach based on fixed costs to a more qualitative, service-based and outcomes-based model, there is perhaps a new opportunity to grow the BPO industry with a new offering. One of the primary reasons businesses choose to outsource is to reduce costs. However, this can also come with significant financial risks . If the cost of outsourcing increases due to changes in

1612-439: The flexibility of an organization in different ways: Although the above-mentioned arguments favour the view that BPO increases the flexibility of organizations, management needs to be careful with the implementation of it as there are issues, which work against these advantages. Among problems, which arise in practice are: A failure to meet service levels, unclear contractual issues, changing requirements and unforeseen charges, and

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1664-454: The global market or if the outsourced company increases its fees, the financial benefits can be eroded. In addition, hidden costs, such as transition and management costs, can also emerge. This can make outsourcing less financially viable than originally anticipated. Outsourcing also potentially leads to a loss of control over certain business operations. This can create challenges in terms of managing and coordinating these operations. Moreover,

1716-619: The issues in the report. The Verge published a follow-up investigation of Cognizant's Tampa, Florida , office in June 2019. Employees in the Tampa location described working conditions that were worse than the conditions in the Phoenix office. Content moderator Keith Utley suffered a heart attack while working for Cognizant in March 2018 and died in a hospital; the Tampa office lacked an on-site defibrillator . Moderators were required to sign non-disclosure agreements with Cognizant to obtain

1768-483: The job, although three former workers broke the agreements to provide information to The Verge . In the Tampa office, workers reported bed bugs , unsanitary work conditions, inadequate mental health resources, sexual harassment , workplace violence , and theft . As a result of exposure to videos depicting graphic violence, animal abuse , and child sexual abuse , some employees developed psychological trauma and posttraumatic stress disorder. Cognizant sanitized

1820-633: The labor department, complaining Cognizant forced them to resign as part of a performance-based review. The labor department closed the case in favor of employees and advised company management to give one more opportunity for the petitioners to prove themselves. At the time Cognizant had also rolled out a ‘voluntary separation program’ for directors, associate vice-presidents and senior VP's which compensated them with 6–9 months of their salary. In 2017, approximately 6000 Cognizant employees in Hyderabad/Bangalore/Chennai lost their job as

1872-644: The lawsuits, stating "none of the allegedly false statements put at issue in the complaint are adequate." Cognizant was also required to pay $ 5.7 million in back pay and fines in a U.S. District Court ruling for a class action lawsuit. The lawsuit claimed that Cognizant did not provide quality assurance analysts the full value of their overtime pay. In February 2019, an investigative report by The Verge described poor working conditions in Cognizant's Phoenix, Arizona , office. Cognizant employees tasked with content moderation for Facebook developed mental health issues, including post-traumatic stress disorder , as

1924-416: The major risk of losing independence, outsourcing leads to a different relationship between an organization and its contractor. Risks and threats of outsourcing must therefore be managed, to achieve any benefits. In order to manage outsourcing in a structured way, maximising positive outcome, minimising risks and avoiding any threats, a business continuity management model is set up. This model consists of

1976-615: The money by disguising it as compensation for cost overruns. In March 2019, significant publicity was raised because Cognizant repetitively violated the directives of the Registrar of Companies . The Company "has moved [sic] the Madras High Court fearing possibility of criminal prosecution being launched against it by [the] Registrar of Companies for alleged violation of the provisions of the Companies Act of 2013 and

2028-792: The newly rebranded Aston Martin Formula One team announced Cognizant as their title sponsor for the 2021 Formula One World Championship and beyond. In February 2021, Cognizant signed a sponsorship deal with the PGA TOUR and LPGA Tour to become a Global Partner of the Presidents Cup and a title partner of the LPGA Tour’s Founders Cup. Later in the same year, in April, Cognizant signed an agreement to be SailGP 's digital transformation partner. In June, Cognizant also became

2080-405: The office before The Verge ' s visit, a practice the publication described as a " dog-and-pony-show phenomenon". In response to negative coverage related to its content moderation contracts, a Facebook director indicated that Facebook is in the process of developing a "global resiliency team" that would assist its contractors. On October 30, 2019, Cognizant announced that it would phase out

2132-461: The organization-wide Cognizant Consulting team together. Cognizant is among the largest recruiters of MBAs in the industry; they are involved in business development and business analysis for IT services projects. Cognizant is led by Ravi Kumar S (CEO) as of 12 January 2023 . Jatin Dalal (CFO) a, Surya Gummadi and Rajesh Nambiar (President, Digital Business & Technology) are some of

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2184-415: The other half to individual charities chosen by the top-10 finishers. All players who made the cut received a portion of the purse in the form of virtual earnings that were attributed to them for purposes of the LPGA official money list. In 2012, the tournament expanded from three days to four days, and an actual cash purse was instituted. Volvik took over sponsorships rights for the tournament in 2020, but

2236-534: The other hand, an academic study by the London School of Economics was at pains to counter the so-called "myth" that robotic process automation will bring back many jobs from offshore. One possible argument behind such an assertion is that new technology provides new opportunities for increased quality, reliability, scalability and cost control, thus enabling BPO providers to increasingly compete on an outcomes-based model rather than competing on cost alone. With

2288-490: The others in the leadership team. On 1 April 2019, Francisco D'Souza was replaced by Brian Humphries as the CEO. On 12 January 2023, Brian Humphries was replaced by former Infosys President, Ravi Kumar Singisetti as the CEO. Cognizant was listed on NASDAQ in 1998, and added to the NASDAQ-100 Index in 2004. After the close of trading on 16 November 2006, Cognizant moved from the mid cap S&P 400 to

2340-410: The outsourced company might not fully understand or align with the hiring company's business culture, values, and objectives, leading to potential conflicts and inefficiencies. Quality control can become more challenging when business operations are outsourced. While third-party companies might be experts in their fields, they may not maintain the same standards as the hiring company. This can result in

2392-422: The parent company in the US towards stock compensating recharge. In 2018, a race discrimination suit was brought: "Three former employees claim they were forced out of their jobs and replaced with 'less qualified' Indians after being poorly treated by their Indian supervisors and colleagues, given unjustifiably low performance ratings and denied promotions." Cognizant said it was "national origin" and not race. In

2444-513: The tournament was not played due to the COVID-19 pandemic . In 2011, $ 500,000 of the purse went LPGA-USGA Girls Golf and $ 500,000 went to the top-10 finishers’ designated charities. All winnings were attributed to the players for purposes of the 2011 LPGA Official money list. 33°41′06″N 111°57′50″W  /  33.685°N 111.964°W  / 33.685; -111.964 Cognizant Cognizant Technology Solutions Corporation

2496-579: Was an initial public offering in 1998. Ravi Kumar S has been the CEO of the company since January 2023, replacing Brian Humphries . Cognizant was established in 1994 in Chennai , India, as Dun & Bradstreet Satyam Software (DBSS), a 76:24 joint venture between Dun & Bradstreet and Satyam Computers , with Kumar Mahadeva , and Srini Raju as the founding CEOs and MDs. It began with 50 employees in Chennai as Dun & Bradstreet 's in-house technology unit focused on implementing large-scale IT projects for Dun & Bradstreet businesses. In 1996,

2548-741: Was cooperating with US authorities in an investigation related to the Foreign Corrupt Practices Act , and carrying out its own probe to determine whether some payments made in India breached the law. The company also said President Gordon Coburn had resigned and would be replaced by Rajeev Mehta. Cognizant has been sued by Crawford & Company , the US-based independent providers of insurance claims-handling services, for alleged breach of contract. Cognizant had been mandated by Crawford to implement PeopleSoft Financials software as part of an ERP project called Project Atlas that it

2600-591: Was critical to Crawford's operations. Project Atlas included components for both internal operations and client-facing services. Cognizant leads the ranks of companies receiving H-1B visas from the United States. The company has been steadily increasing its U.S. work force. In January 2011, the company announced plans to expand its U.S. delivery centers, including a new 1,000-person (0.4% of worldwide workforce) facility in Phoenix, Arizona . In February 2011, Cognizant said it had 60 full-time recruiters actively hiring in

2652-451: Was replaced by Brian Humphries as the CEO. In January 2022, Cognizant sold its acquisition Oy Samlink to Kyndryl and Mustache to DJE Holdings. In 2023, Ravi Kumar S was named as CEO of Cognizant. On 22 April 2024, Cognizant announced its partnership with Microsoft Corporation to extend its reach of Generative AI and Copilots, also to enhance experiences of employee and speed up their cross-industry innovation. As of December 2023,

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2704-746: Was succeeded by Francisco D'Souza in 2006. In September 2014, Cognizant acquired healthcare IT services provider TriZetto Corp for $ 2.7 billion. Cognizant shares rose nearly 3 percent in pre-market trading. On 24 June 2015, the company signed a multimillion-dollar agreement with Escorts Group in India to help Escorts' businesses in digital transformation and modernize its operations across all business segments. On 30 June 2015, it partnered with Singapore -based supermarket retailer NTUC FairPrice to perform digital transformation in NTUC's business to improve personalized and consistent customer service across multiple channels. On 1 April 2019, Francisco D'Souza

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