109-553: Sammarinese ( / s ə ˌ m ær ɪ ˈ n iː z / ) are citizens and people of the Republic of San Marino . San Marino recognizes Italian as the official language. The indigenous language, known as Sammarinese , is a variety of Romagnol spoken by approximately 83 percent of the population. Although historically San Marino fought against the political control of the Holy See , most Sammarinese people are Catholic , but there
218-602: A profit . Retailers are the final link in the supply chain from producers to consumers. Retail markets and shops have a very ancient history, dating back to antiquity. Some of the earliest retailers were itinerant peddlers . Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of the modern era. In the digital age , an increasing number of retailers are seeking to reach broader markets by selling through multiple channels, including both bricks and mortar and online retailing . Digital technologies are also affecting
327-544: A 2019 Forest Landscape Integrity Index mean score of 0.01/10, ranking it last globally out of 172 countries. San Marino has a humid subtropical climate ( Köppen climate classification : Cfa ), with some continental influences. It has warm to hot summers and cool winters, typical of inland areas of the central Italian Peninsula . Precipitation is scattered throughout the year with no real dry month. Snowfalls are common and heavy almost every winter, especially above 400–500 m (1,300–1,600 feet) of elevation. San Marino has
436-433: A consumerist culture, where a high level of consumption was attainable for a wide variety of ordinary consumers rather than just the elite. In Medieval England and Europe , relatively few permanent shops were to be found; instead, customers walked into the tradesman's workshops where they discussed purchasing options directly with tradesmen. In the more populous cities, a small number of shops were beginning to emerge by
545-522: A day, and many consumers across the globe have Internet access both at work and at home. The broad pricing strategy is normally established in the company's overall strategic plan. In the case of chain stores, the pricing strategy would be set by head office. Broadly, there are six approaches to pricing strategy mentioned in the marketing literature: operations-oriented, revenue-oriented, customer-oriented, value-based , relationship-oriented , and socially-oriented. When decision-makers have determined
654-566: A flexible workforce which is available when needed but does not have to be paid when they are not, part-time workers ; as of 2012 70% of retail workers in the United States were part-time. This may result in financial problems for the workers, who while they are required to be available at all times if their work hours are to be maximized, may not have sufficient income to meet their family and other obligations. Retailers can employ different techniques to enhance sales volume and to improve
763-508: A foothold in an existing market, a prospective retail establishment must overcome the following hurdles : When discussing the impact of technology on shopping and retail, e-commerce is often the first thing that comes to mind for retailers. However, technologies such as big data, artificial intelligence, computer vision and the Internet of Things have used data to transform every part of the shopping experience, from browsing to checkout. It
872-440: A form of escapism where they are free to indulge fantasy and freedom. Hedonic shoppers are more involved in the shopping experience. Many different shopper profiles can be identified. Retailers develop customised segmentation analyses for each unique outlet. However, it is possible to identify a number of broad shopper profiles. One of the most well-known and widely cited shopper typologies is that developed by Sproles and Kendal in
981-498: A full service outlet or minimal service outlet, such as no-service in the case of vending machines; self-service with only basic sales assistance or a full service operation as in many boutiques and speciality stores. In addition, the retailer needs to make decisions about sales support such as customer delivery and after sales customer care. Place decisions are primarily concerned with consumer access and may involve location, space utilisation and operating hours. Retailers may consider
1090-513: A hostile view of Sammarinese neutrality, suspecting that San Marino could harbour Austrian spies who could be given access to its new radiotelegraph station. Italy tried to forcibly establish a detachment of Carabinieri in the republic and then cut the republic's telephone lines when it did not acquiesce. Two groups of ten volunteers joined the Italian forces in the fighting on the Italian front ,
1199-412: A lack of feedback channels for both parties. In addition, because retail enterprises needed to redevelop client relationships for each transaction, marketing costs were high and customer retention was low. All these downsides to transactional marketing gradually pushed the retail industry towards establishing long-term cooperative relationships with customers. Through this lens, enterprises began to focus on
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#17327758247971308-512: A mix of food products and consumable household items such as detergents, cleansers, personal hygiene products. Retailers selling consumer durables are sometimes known as hardline retailers – automobiles , appliances , electronics , furniture , sporting goods , lumber , etc., and parts for them. Specialist retailers operate in many industries such as the arts e.g. green grocers, contemporary art galleries , bookstores , handicrafts , musical instruments , gift shops . To achieve and maintain
1417-589: A monastic community in San Marino dates to the 5th or 6th century AD, when a monk named Eugippus recorded that another monk had lived in a monastery in the area. In 1291, San Marino appealed to the bishop of Arezzo, Ildebrandino Guidi di Romena, against the contribution demands by the Vicario del Montefeltro . Jurist Palamede di Rimini decided in favour of San Marino and recognised its tax exemption from tributes demands of Montefeltro. In 1296, when Guglielmo Durante
1526-453: A multiple-vendor space, operating under a covered roof. Typically, the roof was constructed of glass to allow for natural light and to reduce the need for candles or electric lighting. Some of the earliest examples of shopping arcade appeared in Paris, due to its lack of pavement for pedestrians. While the arcades were the province of the bourgeoisie, a new type of retail venture emerged to serve
1635-486: A noted business disruption called the retail apocalypse in recent years which several retail businesses, especially in North America, are sharply reducing their number of stores, or going out of business entirely. The distinction between "strategic" and "managerial" decision-making is commonly used to distinguish "two phases having different goals and based on different conceptual tools. Strategic planning concerns
1744-985: A noun in 1433 with the meaning of "a sale in small quantities" from the Middle French verb retailler meaning "a piece cut off, shred, scrap, paring". At present, the meaning of the word retail (in English, French, Dutch, German and Spanish) refers to the sale of small quantities of items to consumers (as opposed to wholesale ). Retail refers to the activity of selling goods or services directly to consumers or end-users. Some retailers may sell to business customers, and such sales are termed non-retail activity. In some jurisdictions or regions, legal definitions of retail specify that at least 80 percent of sales activity must be to end-users. Retailing often occurs in retail stores or service establishments, but may also occur through direct selling such as through vending machines , door-to-door sales or electronic channels. Although
1853-531: A patron saint of the republic. The advance of Napoleon 's army in 1797 presented a brief threat to the independence of San Marino, but the country was saved from losing its liberty by one of its regents, Antonio Onofri , who managed to gain the respect and friendship of Napoleon. Due to Onofri's intervention, Napoleon promised, in a letter to Gaspard Monge , scientist and commissary of the French Government for Science and Art, to guarantee and protect
1962-483: A permanent retail shop-front. Research from July 2008 suggests that China exhibited a rich history of early retail systems. From as early as 200 BCE, Chinese packaging and branding were used to signal family, place names and product quality, and the use of government imposed product branding was used between 600 and 900 CE. Eckhart and Bengtsson have argued that during the Song dynasty (960–1127), Chinese society developed
2071-706: A product is placed on the shelves has implications for purchase likelihood as a result of visibility and access. Ambient conditions, such as lighting, temperature and music, are also part of the overall retail environment. It is common for a retail store to play music that relates to their target market. Two different strands of research have investigated shopper behaviour. One is primarily concerned with shopper motivations. The other stream of research seeks to segment shoppers according to common, shared characteristics. To some extent, these streams of research are inter-related, but each stream offers different types of insights into shopper behaviour. Babin et al. carried out some of
2180-435: A range of both qualitative and quantitative factors to evaluate to potential sites under consideration. Macro factors include market characteristics (demographic, economic and socio-cultural), demand, competition and infrastructure (e.g. the availability of power, roads, public transport systems). Micro factors include the size of the site (e.g. availability of parking), access for delivery vehicles. A major retail trend has been
2289-448: A strictly legal sense, a store that sells the majority of its merchandise directly to consumers, is defined as a retailer rather than a wholesaler. Different jurisdictions set parameters for the ratio of consumer to business sales that define a retail business. Retail markets have existed since ancient times. Archaeological evidence for trade, probably involving barter systems, dates back more than 10,000 years. As civilizations grew, barter
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#17327758247972398-432: A total known value of US$ 2.255 trillion have been announced. The largest transactions with involvement of retailers in/from the United States have been: the acquisition of Albertson's Inc. for US$ 17 billion in 2006, the merger between Federated Department Stores Inc with May Department Stores valued at 16.5 bil. USD in 2005 – now Macy's , and the merger between Kmart Holding Corp and Sears Roebuck & Co with
2507-412: A value of US$ 10.9 billion in 2004. Between 1985 and 2018 there have been 46,755 mergers or acquisitions conducted globally in the retail sector (either acquirer or target from the retail industry). These deals cumulate to an overall known value of around US$ 2,561 billion. The three major Retail M&A waves took place in 2000, 2007 and lately in 2017. However the all-time high in terms of number of deals
2616-455: A wholesale division that purchases blocks of accommodation, hospitality, transport, and sightseeing which are subsequently packaged into a holiday tour for sale to retail travel agents. Some retailers badge their stores as "wholesale outlets" offering "wholesale prices." While this practice may encourage consumers to imagine that they have access to lower prices, while being prepared to trade-off reduced prices for cramped in-store environments, in
2725-506: Is Dogana , within the municipality of Serravalle . San Marino's official language is Italian . The country derives its name from Saint Marinus , a stonemason from the then- Roman island of Rab in present-day Croatia. According to legendary accounts, he was born in 275 AD, participated in the rebuilding of Rimini 's city walls after their destruction by Liburnian pirates , and later founded an independent monastic community on Monte Titano in 301 AD; thus, San Marino lays claim to being
2834-415: Is a balance of power. They serve a six-month term. The investiture of the captains regent takes place on 1 April and 1 October in every year. Once this term is over, citizens have three days in which to file complaints about the captains' activities. If they warrant it, judicial proceedings against the ex-head(s) of state can be initiated. The practice of having two heads of state chosen in frequent elections
2943-475: Is a strong relationship between a store's positioning and the socio-economic status of customers. In addition, the retail strategy, including service quality, has a significant and positive association with customer loyalty. A marketing strategy effectively outlines all key aspects of firms' targeted audience, demographics, preferences. In a highly competitive market, the retail strategy sets up long-term sustainability. It focuses on customer relationships, stressing
3052-532: Is derived directly from the customs of the Roman Republic . The council is equivalent to the Roman Senate ; the captains regent, to the consuls of ancient Rome . It is thought the inhabitants of the area came together as Roman rule collapsed to form a rudimentary government for their own protection from foreign rule. San Marino is a multi-party democratic republic. A new election law in 2008 raised
3161-402: Is important for organizations to embrace digital disruption in order to gain a competitive advantage. When an industry experiences digital disruption, it typically signals that consumer needs are shifting. Retailers enhance their analytics process and make better informed decisions thanks to big data, artificial intelligence, computer vision, and the Internet of Things. The use of data by retailers
3270-1123: Is led by a Castle Captain ( Italian : Capitano di Castello ) and a Castle Council ( Giunta di Castello ), elected every five years. The nine castelli are the City of San Marino , which is San Marino's capital city, Acquaviva , Borgo Maggiore , Chiesanuova , Domagnano , Faetano , Fiorentino , Montegiardino , and Serravalle . San Marino's 44 curazie are Cà Berlone , Cà Chiavello , Cà Giannino , Cà Melone , Cà Ragni , Cà Rigo , Cailungo (di Sopra and di Sotto), Caladino , Calligaria , Canepa , Capanne , Casole , Castellaro , Cerbaiola , Cinque Vie , Confine , Corianino , Crociale , Dogana , Falciano , Fiorina , Galavotto , Gualdicciolo , La Serra , Lesignano , Molarini , Montalbo , Monte Pulito , Murata , Pianacci , Piandivello , Poggio Casalino , Poggio Chiesanuova , Ponte Mellini , Rovereta , San Giovanni sotto le Penne , Santa Mustiola , Spaccio Giannoni , Teglio , Torraccia , Valdragone (di Sopra and di Sotto), Valgiurata , and Ventoso . San Marino's military forces are among
3379-417: Is loosely based on the marketing mix , but has been expanded and modified in line with the unique needs of the retail context. A number of scholars have argued for an expanded marketing, mix with the inclusion of two new Ps, namely, Personnel and Presentation since these contribute to the customer's unique retail experience and are the principal basis for retail differentiation. Yet other scholars argue that
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3488-493: Is mostly evident in the following aspects, based on the above-mentioned new technologies: Many leading brands choose to target tourists who specifically travel to shop or spend money while on vacation. According to the Global Retail Tourism Market Report 2019–2023, the value of the global shopping tourism market was estimated to be around $ 1.2 trillion in 2018. The report also forecasts that
3597-780: Is no state religion . Many of San Marino's official ceremonies are held in the Basilica di San Marino , the republic's main church, or in other churches. There are a total of nine Catholic parishes all of which comprise the Diocese of San Marino-Montefeltro . This San Marino –related article is a stub . You can help Misplaced Pages by expanding it . Republic of San Marino in Europe (dark grey) San Marino ( / ˌ s æ n m ə ˈ r iː n oʊ / SAN mə- REE -noh , Italian: [sam maˈriːno] ; Romagnol : San Maréin or San Maroin ), officially
3706-509: Is one of only three countries in the world to be completely surrounded by one other country. The other two are Vatican City , also surrounded by Italy, and Lesotho , surrounded by South Africa. It is the third smallest country in Europe, after Vatican City and Monaco , and the fifth-smallest country in the world. The terrestrial ecoregion of Italian sclerophyllous and semi-deciduous forests lies within San Marino's territory. The country had
3815-499: Is one of the wealthiest countries in the world in terms of GDP (PPP) per capita , with a figure comparable to the most developed European regions. The country ranks 44th in the Human Development Index . According to legendary accounts that are first recorded centuries after he is suggested to have lived, Saint Marinus left the island of Rab in present-day Croatia with his lifelong friend Leo, and went to
3924-521: Is part of the Army Militia, and is the ceremonial military band of San Marino. It consists of approximately 60 musicians. The uniform is similar to that of the Army Militia. Military Ensemble music accompanies most state occasions in the republic. Established in 1842, the Gendarmerie of San Marino is a militarised law enforcement agency. Its members are full-time and have responsibility for
4033-399: Is sometimes known as the retail servicescape . The store environment consists of many elements such as aromas, the physical environment (furnishings, layout, and functionality), ambient conditions (lighting, air temperature, and music) as well as signs, symbols, and artifacts (e.g. sales promotions, shelf space, sample stations, visual communications). Retail designers pay close attention to
4142-508: Is the fifth-smallest country in the world, with a land area of just over 61 km ( 23 + 1 ⁄ 2 sq mi) and a population of 33,642, as of 2023. San Marino is a landlocked country ; however, its northeastern end is within ten kilometres (six miles) of the Adriatic coast through the Italian city of Rimini . The country's capital city, the City of San Marino , is located atop Monte Titano , while its largest settlement
4251-570: Is vested in both the government and the Grand and General Council . The judiciary is independent of the executive and the legislature. San Marino is considered to have the earliest written governing documents still in effect, as the Statutes of 1600 are still at the core of its constitutional framework. San Marino was originally led by the Arengo , initially formed from the heads of each family. In
4360-592: The Adriatic coast at Rimini. Its hilly topography, with no substantial naturally flat ground, is part of the Apennine mountain range. The highest point in the country, the summit of Monte Titano , is 749 m (2,457 ft) above sea level ; the lowest, the Ausa River (ending in the Marecchia ), is 55 m (180 ft). San Marino has no still or contained bodies of water of any significant size. It
4469-787: The Gothic Line . In September 1944, it was briefly occupied by German forces, who were defeated by the Allies in the Battle of San Marino . Allied troops occupied San Marino for two months before departing. San Marino had the world's first democratically elected communist government – a coalition between the Sammarinese Communist Party and the Sammarinese Socialist Party , which held office between 1945 and 1957. The coalition lost power through
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4578-520: The Kingdom of Italy signed a Convention of Friendship in 1862. The government of San Marino made United States President Abraham Lincoln an honorary citizen. He wrote in reply, saying that the republic proved that "government founded on republican principles is capable of being so administered as to be secure and enduring". During World War I , when Italy declared war on Austria-Hungary on 24 May 1915, San Marino remained neutral and Italy adopted
4687-603: The Republic of San Marino ( Italian : Repubblica di San Marino ) and also known as the Most Serene Republic of San Marino (Italian: Serenissima Repubblica di San Marino ), is the oldest existing representative republic and the European state with the smallest population, apart from Vatican City. It is surrounded by Italy . Located on the northeastern side of the Apennine Mountains , it
4796-489: The Retail Format (i.e. retail formula) should be included. The modified retail marketing mix that is most commonly cited in textbooks is often called the 6 Ps of retailing (see diagram at right). The primary product-related decisions facing the retailer are the product assortment (what product lines, how many lines and which brands to carry); the type of customer service (high contact through to self-service) and
4905-653: The United Kingdom on 17 September 1940. The Sammarinese government later transmitted a message to the British government stating that they had not actually declared war. On 28 July 1943, three days after the fall of the Fascist regime in Italy , PFS rule collapsed and the new government declared neutrality in the conflict. The PFS regained power on 1 April 1944, but kept neutrality intact. On 26 June 1944, San Marino
5014-736: The fatti di Rovereta . San Marino became a member of the Council of Europe in 1988 and of the United Nations in 1992. It is not a member of the European Union , although it uses the euro as its currency (despite not legally being part of the Eurozone ). Before the introduction of the euro, the country's currency was the Sammarinese lira . As of June 2020, San Marino had the highest death rate per capita of any country, due to
5123-521: The 100 fastest-growing U.S. retailers based on increases in domestic sales. Since 1951, the U.S. Census Bureau has published the Retail Sales report every month. It is a measure of consumer spending , an important indicator of the US GDP . Retail firms provide data on the dollar value of their retail sales and inventories. A sample of 12,000 firms is included in the final survey and 5,000 in
5232-571: The 13th century, power was given to the Grand and General Council. In 1243, the first two captains regent were nominated by the council. Still today, Captains Regent are elected every six months by the council. The legislature of the republic is the Grand and General Council ( Consiglio grande e generale ). The council is a unicameral legislature with 60 members. There are elections every five years by proportional representation in all nine administrative districts. These districts (townships) correspond to
5341-606: The 13th century. Outside the major cities, most consumable purchases were made through markets or fairs. Market-places appear to have emerged independently outside Europe. The Grand Bazaar in Istanbul is often cited as the world's oldest continuously operating market; its construction began in 1455. The Spanish conquistadors wrote glowingly of markets in the Americas. In the 15th century, the Mexica ( Aztec ) market of Tlatelolco
5450-482: The 18th century, the typical retail store had no counter, display cases, chairs, mirrors, changing rooms, etc. However, the opportunity for the customer to browse merchandise, touch and feel products began to be available, with retail innovations from the late 17th and early 18th centuries. By the late 18th century, grand shopping arcades began to emerge across Europe and in the Antipodes. A shopping arcade refers to
5559-456: The Atlantic to experiment with catalogue sales. In the post-war period, an American architect, Victor Gruen developed a concept for a shopping mall; a planned, self-contained shopping complex complete with an indoor plaza, statues, planting schemes, piped music, and car-parking. Gruen's vision was to create a shopping atmosphere where people felt so comfortable, they would spend more time in
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#17327758247975668-651: The Crossbow Corps is now a ceremonial force of approximately 80 volunteers. Since 1295, the Crossbow Corps has provided demonstrations of crossbow shooting at festivals. Its uniform design is medieval. While still a statutory military unit, the Crossbow Corps has no military function today. The Guard of the Rock is a front-line military unit in the San Marino armed forces, a state border patrol, with responsibility for patrolling borders and defending them. In their role as Fortress Guards they are responsible for guarding
5777-539: The Government Unions. The council also has the power to ratify treaties with other countries. The council is divided into five different Advising Commissions consisting of fifteen councilors who examine, propose, and discuss the implementation of new laws that are on their way to being presented on the floor of the council. Every six months, the council elects two captains regent to be the heads of state. The captains are chosen from opposing parties so that there
5886-540: The Guard of the Rock is a distinctive red and green. The Guard of the Grand and General Council commonly known as The Guard of the council or locally as the "Guard of Nobles", formed in 1741, is a volunteer unit with ceremonial duties. Due to its striking blue, white, and gold uniform, it is perhaps the best-known part of the Sammarinese military, and appears on countless postcard views of the republic. The functions of
5995-476: The Guard of the council are to protect the captains regent , and to defend the Grand and General Council during its formal sessions. They also act as ceremonial bodyguards to government officials at both state and church festivals. In former times, all families with two or more adult male members were required to enroll half of them in the Company of Uniformed Militia. This unit remains the basic fighting force of
6104-531: The Palazzo Pubblico in San Marino City , the seat of national government. In this role they are the forces most visible to tourists and are known for their colourful ceremony of Changing the Guard . Under the 1987 statute the Guard of the Rock are all enrolled as "Criminal Police Officers" (in addition to their military role) and assist the police in investigating major crime. The uniform of
6213-647: The State did not pay taxes to the Montefeltro. In 1320, the community of Chiesanuova chose to join the country. In 1463, San Marino was enlarged by the inclusion of the communities of Faetano , Fiorentino , Montegiardino , and Serravalle ; since then, the country's borders have remained unchanged. In 1503, Cesare Borgia , the son of Pope Alexander VI , occupied the Republic for six months until his father's successor, Pope Julius II , intervened and restored
6322-467: The advanced one. The advanced estimated data is based on a subsample from the US CB complete retail and food services sample. Retail is the largest private-sector employer in the United States, supporting 52 million working Americans. In 2011, the grocery market in six countries of Central Europe was worth nearly €107bn, 2.8% more than the previous year when expressed in local currencies. The increase
6431-449: The armed forces of San Marino, but is largely ceremonial. It is a matter of civic pride for many Sammarinese to belong to the force, and all citizens with at least six years' residence in the republic are entitled to enroll. The uniform is dark blue, with a kepi bearing a blue and white plume. The ceremonial form of the uniform includes a white cross-strap, and white and blue sash, white epaulets, and white decorated cuffs. Formally this
6540-406: The availability of support services (e.g. credit terms, delivery services, after sales care). These decisions depend on careful analysis of the market, demand, competition as well as the retailer's skills and expertise. Customer service is the "sum of acts and elements that allow consumers to receive what they need or desire from [the] retail establishment." Retailers must decide whether to provide
6649-440: The broad approach to pricing (i.e., the pricing strategy), they turn their attention to pricing tactics. Tactical pricing decisions are shorter term prices, designed to accomplish specific short-term goals. Pricing tactics that are commonly used in retail include discount pricing, everyday low prices , high-low pricing, loss leaders , product bundling , promotional pricing, and psychological pricing . Two strategies to entice
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#17327758247976758-399: The buyer, money back guarantee and buy one get one free , were devised by 18th-century retail entrepreneur Josiah Wedgwood . Retailers must also plan for customer preferred payment modes – e.g. cash, credit, lay-by, Electronic Funds Transfer at Point-of-Sale (EFTPOS). All payment options require some type of handling and attract costs. Contrary to common misconception , price is not
6867-549: The chief executive officer. The profit margins of retailers depend largely on their ability to achieve market competitive transaction costs. The strategic retail analysis typically includes following elements: At the conclusion of the retail analysis, retail marketers should have a clear idea of which groups of customers are to be the target of marketing activities. Not all elements are, however, equal, often with demographics, shopping motivations, and spending directing consumer activities. Retail research studies suggest that there
6976-419: The choice of policies aiming at improving the competitive position of the firm, taking account of challenges and opportunities proposed by the competitive environment. On the other hand, managerial decision-making is focused on the implementation of specific targets." In retailing, the strategic plan is designed to set out the vision and provide guidance for retail decision-makers and provide an outline of how
7085-509: The city of Rimini as a stonemason. After the Diocletianic Persecution following his Christian sermons, he escaped to the nearby Monte Titano , where he built a small church and thus founded what is now the city and state of San Marino. According to William Miller, these accounts of the origin of San Marino "are a mixture of fables and miracles, but perhaps contain some grains of fact". The earliest historical evidence for
7194-418: The consumer's store choice and addresses the consumer's expectations. At its most basic level, a retail format is a simple marketplace , that is; a location where goods and services are exchanged. In some parts of the world, the retail sector is still dominated by small family-run stores, but large retail chains are increasingly dominating the sector, because they can exert considerable buying power and pass on
7303-573: The country's independence. On 4 June 1543, Fabiano di Monte San Savino, nephew of the later Pope Julius III , attempted to conquer the republic, but his infantry and cavalry failed as they got lost in a dense fog, which the Sammarinesi attributed to Saint Quirinus , whose feast day it was. After the Duchy of Urbino was annexed by the Papal States in 1625, San Marino became surrounded by
7412-425: The current competitive retail market, and are also the future of retail enterprises. Presentation refers to the physical evidence that signals the retail image. Physical evidence may include a diverse range of elements – the store itself including premises, offices, exterior facade and interior layout, websites, delivery vans, warehouses, staff uniforms. The environment in which the retail service encounter occurs
7521-453: The customer experience, such as Add-on, Upsell or Cross-sell; Selling on value; and knowing when to close the sale. Transactional marketing aims to find target consumers, then negotiate, trade, and finally end relationships to complete the transaction. In this one-time transaction process, both parties aim to maximize their own interests. As a result, transactional marketing raises follow-up problems such as poor after-sales service quality and
7630-426: The earliest investigations into shopper motivations and identified two broad motives: utilitarian and hedonic. Utilitarian motivations are task-related and rational. For the shopper with utilitarian motives, purchasing is a work-related task that is to be accomplished in the most efficient and expedient manner. On the other hand, hedonic motives refer to pleasure. The shopper with hedonic motivations views shopping as
7739-481: The early department stores were more than just a retail emporium; rather they were venues where shoppers could spend their leisure time and be entertained. Retail, using mail order, came of age during the mid-19th century. Although catalogue sales had been used since the 15th century, this method of retailing was confined to a few industries such as the sale of books and seeds. However, improvements in transport and postal services led several entrepreneurs on either side of
7848-574: The effects of the COVID-19 pandemic . In April 2021, it was reported that San Marino was using the Russian Sputnik V COVID-19 vaccine rather than vaccines approved by the EU, following a slow rollout for the latter vaccines. On 31 August 2022, San Marino officials voted to legalize abortion in the republic, to be paid for by the public health system, "one of the last European states to have had
7957-613: The end of the twentieth century, stores were using labels such as "mega-stores" and "warehouse" stores to reflect their growing size. The upward trend of increasing retail space was not consistent across nations and led in the early 21st century to a 2-fold difference in square footage per capita between the United States and Europe. As the 21st century takes shape, some indications suggest that large retail stores have come under increasing pressure from online sales models and that reductions in store size are evident. Under such competition and other issues such as business debt, there has been
8066-400: The environment, thereby enhancing opportunities for purchasing. The first of these malls opened at Northland Mall near Detroit in 1954. Throughout the twentieth century, a trend towards larger store footprints became discernible. The average size of a U.S. supermarket grew from 31,000 square feet (2,900 m ) square feet in 1991 to 44,000 square feet (4,100 m ) square feet in 2000. By
8175-445: The first as combatants and the second as a medical corps operating a Red Cross field hospital. The existence of this hospital later caused Austria-Hungary to suspend diplomatic relations with San Marino. After the war, San Marino suffered from high rates of unemployment and inflation, leading to increased tension between the lower and middle classes. The latter, fearing that the moderate government of San Marino would make concessions to
8284-404: The front of the store, which is known as the decompression zone . In order to maximize the number of selling opportunities, retailers generally want customers to spend more time in a retail store. However, this must be balanced against customer expectations surrounding convenience, access and realistic waiting times. The way that brands are displayed is also part of the overall retail design. Where
8393-438: The idea of retail is often associated with the purchase of goods, the term may be applied to service providers that sell to consumers. Retail service providers include retail banking, tourism, insurance, private healthcare, private education, private security firms, legal firms, publishers, public transport, and others. For example, a tourism provider might have a retail division that books travel and accommodation for consumers plus
8502-448: The importance of added value, customer satisfaction and highlights how the store's market positioning appeals to targeted groups of customers. A retail mix is devised for the purpose of coordinating day-to-day tactical decisions. The retail marketing mix typically consists of six broad decision layers including product decisions, place decisions, promotion, price, personnel and presentation (also known as physical evidence). The retail mix
8611-498: The independence of the Republic, even offering to extend its territory according to its needs. The offer was declined by the regents, fearing future retaliation from other states' revanchism . During the later phase of the Italian unification process in the 19th century, San Marino served as a refuge for many people persecuted because of their support for unification, including Giuseppe Garibaldi and his wife Anita . Garibaldi allowed San Marino to remain independent. San Marino and
8720-410: The largest retail market in the world in 2016. In 2016, China became the largest retail market in the world. In the Republic of Armenia, retail trade has been increasing recently. In October 2022, it increased by 23.1% year by year, which was the most considerable rise since April 2021, faster than the 20.7 per cent increase recorded a month earlier. Retail dropped by 1.9% after accumulating 2.1%in
8829-552: The latter countries, this fraction is an increase over 1970, but there are other countries where the sector has declined since 1970, sometimes in absolute terms, where other sectors have replaced its role in the economy. In the United States the sector has declined from 19% of GDP to 14%, though it has risen in absolute terms from $ 4,500 to $ 7,400 per capita per year. In China the sector has grown from 7.3% to 11.5%, and in India even more, from 8.4% to 18.7%. Emarketer predicts China will have
8938-628: The lower class majority, began to show support for the Sammarinese Fascist Party ( Partito Fascista Sammarinese , PFS), founded in 1922 and styled largely on their Italian counterpart . PFS rule lasted from 1923 to 1943, and during this time they often sought support from Benito Mussolini 's fascist government in Italy. During World War II , San Marino remained neutral, although it was wrongly reported in an article in The New York Times that it had declared war on
9047-429: The market will grow at a compound annual growth rate (CAGR) of 6.7% from 2019 to 2023. In 2023 Kogan Page published a critically acclaimed book " Leading Travel and Tourism Retail ", which researched in depth the travel retail sector post COVID . Among retailers and retails chains a lot of consolidation has appeared over the last couple of decades. Between 1988 and 2010, worldwide 40,788 mergers and acquisitions with
9156-596: The mid-1980s. Sproles and Kendall's consumer typology has been shown to be relatively consistent across time and across cultures. Their typology is based on the consumer's approach to making purchase decisions. Some researchers have adapted Sproles and Kendall's methodology for use in specific countries or cultural groups. Consumer decision styles are important for retailers and marketers because they describe behaviours that are relatively stable over time and for this reason, they are useful for market segmentation. Retail formats (also known as retail formulas ) influence
9265-476: The most important factor for consumers, when deciding to buy a product. Because patronage at a retail outlet varies, flexibility in scheduling is desirable. Employee scheduling software is sold, which, using known patterns of customer patronage, more or less reliably predicts the need for staffing for various functions at times of the year, day of the month or week, and time of day. Usually needs vary widely. Conforming staff utilization to staffing needs requires
9374-448: The needs of the working poor. John Stuart Mill wrote about the rise of the co-operative retail store, which he witnessed first-hand in the mid-19th century. The modern era of retailing is defined as the period from the industrial revolution to the 21st century. In major cities, the department store emerged in the mid- to late 19th century, and permanently reshaped shopping habits, and redefined concepts of service and luxury. Many of
9483-602: The old parishes of the republic. All citizens 18 years or older are eligible to vote. Besides general legislation, the Grand and General Council approves the budget and elects the captains regent, the State Congress (composed of ten secretaries with executive power), the Council of Twelve (which forms the judicial branch during the period of legislature of the council), the Advising Commissions, and
9592-510: The oldest extant sovereign state, as well as the oldest constitutional republic . Uniquely, San Marino's constitution dictates that its democratically elected legislature , the Grand and General Council , must elect two heads of state every six months. Known as the Captains Regent , they serve concurrently and with equal powers. The country's economy is mainly based on finance , industry , services , retail , and tourism . It
9701-478: The optimal product assortment, customer service , supporting services, and the store's overall market positioning. Once the strategic retail plan is in place, retailers devise the retail mix which includes product, price, place, promotion, personnel, and presentation. The word retail comes from the Old French verb retaillier , meaning "to shape by cutting" ( c. 1365 ). It was first recorded as
9810-472: The papal states. This led to its seeking the formal protection of the Papal States in 1631, but this never amounted to a de facto Papal control of the republic. The country was occupied on 17 October 1739 by the legate (Papal governor) of Ravenna , Cardinal Giulio Alberoni , but independence was restored by Pope Clement XII on 5 February 1740, the feast day of Saint Agatha , after which she became
9919-408: The political framework of a parliamentary representative democratic republic : the captains regent are heads of state , and there is a pluriform multi-party system . Executive power is exercised by the government. Although there is no formal head of government, the secretary for foreign and political affairs is in many ways equal to the prime minister in other countries. Legislative power
10028-589: The procedure outlawed under all circumstances". Thirty-two members of the legislature approved the bill while 10 abstained and 7 voted against. San Marino is surrounded by Italy in Southern Europe , i.e. almost completely by the province of Rimini in the region of Emilia Romagna and, only on a stretch of about three kilometres in the south, by the province of Pesaro and Urbino in the Marche region. San Marino lies about ten kilometres (six miles) from
10137-484: The process from transaction to relationship. While expanding the sales market and attracting new customers is very important for the retail industry, it is also important to establish and maintain long term good relationships with previous customers, hence the name of the underlying concept, "relational marketing". Under this concept, retail enterprises value and attempt to improve relationships with customers, as customer relationships are conducive to maintaining stability in
10246-429: The product and service mix will optimize customer satisfaction. As part of the strategic planning process, it is customary for strategic planners to carry out a detailed environmental scan which seeks to identify trends and opportunities in the competitive environment, market environment, economic environment and statutory-political environment. The retail strategy is normally devised or reviewed every three to five years by
10355-409: The protection of citizens and property, and the preservation of law and order. Retail Retail is the sale of goods and services to consumers , in contrast to wholesaling , which is the sale to business or institutional customers . A retailer purchases goods in large quantities from manufacturers , directly or through a wholesaler, and then sells in smaller quantities to consumers for
10464-567: The savings in the form of lower prices. Many of these large retail chains also produce their own private labels which compete alongside manufacturer brands. Considerable consolidation of retail stores has changed the retail landscape, transferring power away from wholesalers and into the hands of the large retail chains. In Britain and Europe, the retail sale of goods is designated as a service activity . The European Service Directive applies to all retail trade including periodic markets, street traders and peddlers. Retail stores may be classified by
10573-623: The shift to multi-channel retailing. To counter the disruption caused by online retail, many bricks and mortar retailers have entered the online retail space, by setting up online catalogue sales and e-commerce websites. However, many retailers have noticed that consumers behave differently when shopping online. For instance, in terms of choice of online platform , shoppers tend to choose the online site of their preferred retailer initially, but as they gain more experience in online shopping, they become less loyal and more likely to switch to other retail sites. Online stores are usually available 24 hours
10682-400: The smallest in the world. National defence is, by arrangement, the responsibility of Italy's armed forces . Different branches have varied functions, including performing ceremonial duties, patrolling borders, mounting guard at government buildings, and assisting police in major criminal cases. The police are not included in the military of San Marino. Once at the heart of San Marino's army,
10791-633: The threshold for small parties entering Parliament, causing political parties to organise themselves into two alliances: the right-wing Pact for San Marino , led by the Sammarinese Christian Democratic Party ; and the left-wing Reforms and Freedom , led by the Party of Socialists and Democrats , a merger of the Socialist Party of San Marino and the former communist Party of Democrats . The 2008 general election
10900-402: The type of product carried. Softline retailers sell goods that are consumed after a single-use , or have a limited life (typically under three years) in they are normally consumed. Soft goods include clothing , other fabrics , footwear , toiletries , cosmetics , medicines and stationery . Grocery stores , including supermarkets and hypermarkets , along with convenience stores carry
11009-403: The way that consumers pay for goods and services. Retailing support services may also include the provision of credit, delivery services, advisory services, stylist services and a range of other supporting services. Retail workers are the employees of such stores. Most modern retailers typically make a variety of strategic level decisions including the type of store, the market to be served,
11118-427: Was bombed by four waves of Allied bombers under the belief that San Marino had been occupied by German forces and was being used to amass stores and ammunition. The Sammarinese government declared on the same day that no military installations or equipment were located on its territory, and that no belligerent forces had been allowed to enter. San Marino accepted thousands of civilian refugees when Allied forces overran
11227-519: Was elected as one of the two captains regent. He had previously been the Ambassador to the United States and is the world's first openly gay head of state. San Marino is geographically divided into nine castelli ( lit. ' castles ' , equivalent to a municipality ), each of which contains a capital ( capoluogo ), with other population centres sorted into curazie (equivalent to Italian frazioni ). Each castello
11336-575: Was generated foremost by the discount stores and supermarket segments, and was driven by the skyrocketing prices of foodstuffs. This information is based on the latest PMR report entitled Grocery retail in Central Europe 2012 National accounts show a combined total of retail and wholesale trade, with hotels and restaurants. in 2012 the sector provides over a fifth of GDP in tourist-oriented island economies, as well as in other major countries such as Brazil, Pakistan, Russia, and Spain. In all four of
11445-553: Was in 2016 with more than 2,700 deals. In terms of added value 2007 set the record with the US$ 225 billion. Here is a list of the top ten largest deals (ranked by volume) in the Retail Industry: As of 2016, China was the largest retail market in the world. The National Retail Federation and Kantar annually rank the nation's top retailers according to sales. The National Retail Federation also separately ranks
11554-472: Was replaced with retail trade involving coinage. Selling and buying are thought to have emerged in Asia Minor (modern Turkey) in around the 7th-millennium BCE. In ancient Greece , markets operated within the agora , an open space where, on market days, goods were displayed on mats or temporary stalls. In ancient Rome , trade took place in the forum . The Roman forum was arguably the earliest example of
11663-402: Was the governor of Romagna, Sammarinesi appealed to Pope Boniface VIII against the further requests by the Montefeltro podestas regarding tributes. Abbot Ranieri di Sant'Anastasio was assigned to judge the dispute. A long process was held using various witnesses and sources to determine San Marino tax's exemption status. The verdict was probably in favour of the autonomy of San Marino, as later
11772-585: Was the largest in all the Americas . By the 17th century, permanent shops with more regular trading hours were beginning to supplant markets and fairs as the main retail outlet. Provincial shopkeepers were active in almost every English market town. As the number of shops grew, they underwent a transformation. The trappings of a modern shop, which had been entirely absent from the 16th- and early 17th-century store, gradually made way for store interiors and shopfronts that are more familiar to modern shoppers. Prior to
11881-541: Was won by the Pact for San Marino with 35 seats in the Grand and General Council against the Reforms and Freedom party's 25. On 1 October 2007, Mirko Tomassoni was elected as captain regent, making him the first disabled person elected to that office. San Marino has had more female heads of state than any other country: 15 as of October 2014, including three who served twice. On 1 April 2022, 58-year-old Paolo Rondelli
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