136-565: Selfridges Group is a retail business that operates 25 department stores (as of January 2024) in four chains across three countries in Europe: Selfridges Group, along with KaDeWe Group , is owned by the Central Group from Thailand, which acquired it in 2021 jointly with Austria-based Signa Holding , which lost joint control in late 2023. Shareholders successfully ousted Signa Holding's founder, René Benko , who
272-546: A 'strongman' was often the best solution. Athens fell under a tyranny in the second half of the 6th century BC. When this tyranny was ended, the Athenians founded the world's first democracy as a radical solution to prevent the aristocracy regaining power. A citizens' assembly (the Ecclesia ), for the discussion of city policy, had existed since the reforms of Draco in 621 BC; all citizens were permitted to attend after
408-500: A coalition of 31 Greek city states, including Athens and Sparta, determined to resist the Persian invaders. At the same time, Greek Sicily was invaded by a Carthaginian force. In 480 BC, the first major battle of the invasion was fought at Thermopylae , where a small rearguard of Greeks, led by three hundred Spartans, held a crucial pass guarding the heart of Greece for several days; at the same time Gelon , tyrant of Syracuse, defeated
544-433: A consumerist culture, where a high level of consumption was attainable for a wide variety of ordinary consumers rather than just the elite. In Medieval England and Europe , relatively few permanent shops were to be found; instead, customers walked into the tradesman's workshops where they discussed purchasing options directly with tradesmen. In the more populous cities, a small number of shops were beginning to emerge by
680-609: A council of elders (the Gerousia ) and magistrates specifically appointed to watch over the kings (the Ephors ). Only free, land-owning, native born men could be citizens entitled to the full protection of the law in a city-state. In most city-states, unlike the situation in Rome , social prominence did not allow special rights. Sometimes families controlled public religious functions, but this ordinarily did not give any extra power in
816-522: A day, and many consumers across the globe have Internet access both at work and at home. The broad pricing strategy is normally established in the company's overall strategic plan. In the case of chain stores, the pricing strategy would be set by head office. Broadly, there are six approaches to pricing strategy mentioned in the marketing literature: operations-oriented, revenue-oriented, customer-oriented, value-based , relationship-oriented , and socially-oriented. When decision-makers have determined
952-528: A decisive victory, and in 447 lost Boeotia again. Athens and Sparta signed the Thirty Years' Peace in the winter of 446/5, ending the conflict. Despite the treaty, Athenian relations with Sparta declined again in the 430s, and in 431 BC the Peloponnesian War began. The first phase of the war saw a series of fruitless annual invasions of Attica by Sparta, while Athens successfully fought
1088-566: A flexible workforce which is available when needed but does not have to be paid when they are not, part-time workers ; as of 2012 70% of retail workers in the United States were part-time. This may result in financial problems for the workers, who while they are required to be available at all times if their work hours are to be maximized, may not have sufficient income to meet their family and other obligations. Retailers can employ different techniques to enhance sales volume and to improve
1224-508: A foothold in an existing market, a prospective retail establishment must overcome the following hurdles : When discussing the impact of technology on shopping and retail, e-commerce is often the first thing that comes to mind for retailers. However, technologies such as big data, artificial intelligence, computer vision and the Internet of Things have used data to transform every part of the shopping experience, from browsing to checkout. It
1360-440: A form of escapism where they are free to indulge fantasy and freedom. Hedonic shoppers are more involved in the shopping experience. Many different shopper profiles can be identified. Retailers develop customised segmentation analyses for each unique outlet. However, it is possible to identify a number of broad shopper profiles. One of the most well-known and widely cited shopper typologies is that developed by Sproles and Kendal in
1496-498: A full service outlet or minimal service outlet, such as no-service in the case of vending machines; self-service with only basic sales assistance or a full service operation as in many boutiques and speciality stores. In addition, the retailer needs to make decisions about sales support such as customer delivery and after sales customer care. Place decisions are primarily concerned with consumer access and may involve location, space utilisation and operating hours. Retailers may consider
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#17327807092601632-436: A group of city-states allied themselves to defend Greece, the vast majority of poleis remained neutral, and after the Persian defeat, the allies quickly returned to infighting. Thus, the major peculiarities of the ancient Greek political system were its fragmented nature (and that this does not particularly seem to have tribal origin), and the particular focus on urban centers within otherwise tiny states. The peculiarities of
1768-412: A lack of feedback channels for both parties. In addition, because retail enterprises needed to redevelop client relationships for each transaction, marketing costs were high and customer retention was low. All these downsides to transactional marketing gradually pushed the retail industry towards establishing long-term cooperative relationships with customers. Through this lens, enterprises began to focus on
1904-512: A mix of food products and consumable household items such as detergents, cleansers, personal hygiene products. Retailers selling consumer durables are sometimes known as hardline retailers – automobiles , appliances , electronics , furniture , sporting goods , lumber , etc., and parts for them. Specialist retailers operate in many industries such as the arts e.g. green grocers, contemporary art galleries , bookstores , handicrafts , musical instruments , gift shops . To achieve and maintain
2040-453: A multiple-vendor space, operating under a covered roof. Typically, the roof was constructed of glass to allow for natural light and to reduce the need for candles or electric lighting. Some of the earliest examples of shopping arcade appeared in Paris, due to its lack of pavement for pedestrians. While the arcades were the province of the bourgeoisie, a new type of retail venture emerged to serve
2176-486: A noted business disruption called the retail apocalypse in recent years which several retail businesses, especially in North America, are sharply reducing their number of stores, or going out of business entirely. The distinction between "strategic" and "managerial" decision-making is commonly used to distinguish "two phases having different goals and based on different conceptual tools. Strategic planning concerns
2312-483: A permanent retail shop-front. Research from July 2008 suggests that China exhibited a rich history of early retail systems. From as early as 200 BCE, Chinese packaging and branding were used to signal family, place names and product quality, and the use of government imposed product branding was used between 600 and 900 CE. Eckhart and Bengtsson have argued that during the Song dynasty (960–1127), Chinese society developed
2448-706: A product is placed on the shelves has implications for purchase likelihood as a result of visibility and access. Ambient conditions, such as lighting, temperature and music, are also part of the overall retail environment. It is common for a retail store to play music that relates to their target market. Two different strands of research have investigated shopper behaviour. One is primarily concerned with shopper motivations. The other stream of research seeks to segment shoppers according to common, shared characteristics. To some extent, these streams of research are inter-related, but each stream offers different types of insights into shopper behaviour. Babin et al. carried out some of
2584-435: A range of both qualitative and quantitative factors to evaluate to potential sites under consideration. Macro factors include market characteristics (demographic, economic and socio-cultural), demand, competition and infrastructure (e.g. the availability of power, roads, public transport systems). Micro factors include the size of the site (e.g. availability of parking), access for delivery vehicles. A major retail trend has been
2720-402: A range of other supporting services. Retail workers are the employees of such stores. Most modern retailers typically make a variety of strategic level decisions including the type of store, the market to be served, the optimal product assortment, customer service , supporting services, and the store's overall market positioning. Once the strategic retail plan is in place, retailers devise
2856-760: A result of Epaminondas ' liberation of Messenia from Spartan rule, the helot system there came to an end and the helots won their freedom. However, it did continue to persist in Laconia until the 2nd century BC. For most of Greek history, education was private, except in Sparta. During the Hellenistic period, some city-states established public schools . Only wealthy families could afford a teacher. Boys learned how to read, write and quote literature. They also learned to sing and play one musical instrument and were trained as athletes for military service. They studied not for
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#17327807092602992-523: A special type of slaves called helots . Helots were Messenians enslaved en masse during the Messenian Wars by the state and assigned to families where they were forced to stay. Helots raised food and did household chores so that women could concentrate on raising strong children while men could devote their time to training as hoplites . Their masters treated them harshly, and helots revolted against their masters several times. In 370/69 BC, as
3128-448: A strictly legal sense, a store that sells the majority of its merchandise directly to consumers, is defined as a retailer rather than a wholesaler. Different jurisdictions set parameters for the ratio of consumer to business sales that define a retail business. Retail markets have existed since ancient times. Archaeological evidence for trade, probably involving barter systems, dates back more than 10,000 years. As civilizations grew, barter
3264-432: A total known value of US$ 2.255 trillion have been announced. The largest transactions with involvement of retailers in/from the United States have been: the acquisition of Albertson's Inc. for US$ 17 billion in 2006, the merger between Federated Department Stores Inc with May Department Stores valued at 16.5 bil. USD in 2005 – now Macy's , and the merger between Kmart Holding Corp and Sears Roebuck & Co with
3400-412: A value of US$ 10.9 billion in 2004. Between 1985 and 2018 there have been 46,755 mergers or acquisitions conducted globally in the retail sector (either acquirer or target from the retail industry). These deals cumulate to an overall known value of around US$ 2,561 billion. The three major Retail M&A waves took place in 2000, 2007 and lately in 2017. However the all-time high in terms of number of deals
3536-722: A war with the Roman Republic in the late 3rd century. Although the First Macedonian War was inconclusive, the Romans, in typical fashion, continued to fight Macedon until it was completely absorbed into the Roman Republic (by 149 BC). In the east, the unwieldy Seleucid Empire gradually disintegrated, although a rump survived until 64 BC, whilst the Ptolemaic Kingdom continued in Egypt until 30 BC when it too
3672-455: A wholesale division that purchases blocks of accommodation, hospitality, transport, and sightseeing which are subsequently packaged into a holiday tour for sale to retail travel agents. Some retailers badge their stores as "wholesale outlets" offering "wholesale prices." While this practice may encourage consumers to imagine that they have access to lower prices, while being prepared to trade-off reduced prices for cramped in-store environments, in
3808-424: A wholesaler, and then sells in smaller quantities to consumers for a profit . Retailers are the final link in the supply chain from producers to consumers. Retail markets and shops have a very ancient history, dating back to antiquity. Some of the earliest retailers were itinerant peddlers . Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of
3944-684: A year, the Thirty had been overthrown. The first half of the fourth century saw the major Greek states attempt to dominate the mainland; none were successful, and their resulting weakness led to a power vacuum which would eventually be filled by Macedon under Philip II and then Alexander the Great. In the immediate aftermath of the Peloponnesian war, Sparta attempted to extend their own power, leading Argos, Athens, Corinth, and Thebes to join against them. Aiming to prevent any single Greek state gaining
4080-475: Is a strong relationship between a store's positioning and the socio-economic status of customers. In addition, the retail strategy, including service quality, has a significant and positive association with customer loyalty. A marketing strategy effectively outlines all key aspects of firms' targeted audience, demographics, preferences. In a highly competitive market, the retail strategy sets up long-term sustainability. It focuses on customer relationships, stressing
4216-465: Is debated. Herodotus was succeeded by authors such as Thucydides , Xenophon , Demosthenes , Plato and Aristotle . Most were either Athenian or pro-Athenian, which is why far more is known about the history and politics of Athens than of many other cities. Their scope is further limited by a focus on political, military and diplomatic history, ignoring economic and social history. The archaic period, lasting from approximately 800 to 500 BC, saw
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4352-402: Is important for organizations to embrace digital disruption in order to gain a competitive advantage. When an industry experiences digital disruption, it typically signals that consumer needs are shifting. Retailers enhance their analytics process and make better informed decisions thanks to big data, artificial intelligence, computer vision, and the Internet of Things. The use of data by retailers
4488-522: Is known from much more fragmentary documents such as annals, king lists, and pragmatic epigraphy . Herodotus is widely known as the "father of history": his Histories are eponymous of the entire field . Written between the 450s and 420s BC, Herodotus' work reaches about a century into the past, discussing 6th century BC historical figures such as Darius I of Persia , Cambyses II and Psamtik III , and alluding to some 8th century BC persons such as Candaules . The accuracy of Herodotus' works
4624-417: Is loosely based on the marketing mix , but has been expanded and modified in line with the unique needs of the retail context. A number of scholars have argued for an expanded marketing, mix with the inclusion of two new Ps, namely, Personnel and Presentation since these contribute to the customer's unique retail experience and are the principal basis for retail differentiation. Yet other scholars argue that
4760-493: Is mostly evident in the following aspects, based on the above-mentioned new technologies: Many leading brands choose to target tourists who specifically travel to shop or spend money while on vacation. According to the Global Retail Tourism Market Report 2019–2023, the value of the global shopping tourism market was estimated to be around $ 1.2 trillion in 2018. The report also forecasts that
4896-458: Is mountainous, and as a result, ancient Greece consisted of many smaller regions, each with its own dialect, cultural peculiarities, and identity. Regionalism and regional conflicts were prominent features of ancient Greece. Cities tended to be located in valleys between mountains, or on coastal plains, and dominated a certain area around them. In the south lay the Peloponnese , consisting of
5032-399: Is sometimes known as the retail servicescape . The store environment consists of many elements such as aromas, the physical environment (furnishings, layout, and functionality), ambient conditions (lighting, air temperature, and music) as well as signs, symbols, and artifacts (e.g. sales promotions, shelf space, sample stations, visual communications). Retail designers pay close attention to
5168-479: Is unclear exactly how this change occurred. For instance, in Athens, the kingship had been reduced to a hereditary, lifelong chief magistracy ( archon ) by c. 1050 BC; by 753 BC this had become a decennial, elected archonship; and finally by 683 BC an annually elected archonship. Through each stage, more power would have been transferred to the aristocracy as a whole, and away from a single individual. Inevitably,
5304-762: The Archaic period , the Greek population grew beyond the capacity of the limited arable land of Greece proper, resulting in the large-scale establishment of colonies elsewhere: according to one estimate, the population of the widening area of Greek settlement increased roughly tenfold from 800 BC to 400 BC, from 800,000 to as many as 7 + 1 ⁄ 2 -10 million. This was not simply for trade, but also to found settlements. These Greek colonies were not, as Roman colonies were, dependent on their mother-city, but were independent city-states in their own right. Greeks settled outside of Greece in two distinct ways. The first
5440-699: The Battle of Aegospotami , and began to blockade Athens' harbour; driven by hunger, Athens sued for peace, agreeing to surrender their fleet and join the Spartan-led Peloponnesian League. Following the Athenian surrender, Sparta installed an oligarchic regime, the Thirty Tyrants , in Athens, one of a number of Spartan-backed oligarchies which rose to power after the Peloponnesian war. Spartan predominance did not last: after only
5576-576: The Delian League gradually transformed from a defensive alliance of Greek states into an Athenian empire, as Athens' growing naval power intimidated the other league states. Athens ended its campaigns against Persia in 450, after a disastrous defeat in Egypt in 454, and the death of Cimon in action against the Persians on Cyprus in 450. As the Athenian fight against the Persian empire waned, conflict grew between Athens and Sparta. Suspicious of
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5712-577: The Greek Dark Ages of the 12th–9th centuries BC to the end of classical antiquity ( c. 600 AD ), that comprised a loose collection of culturally and linguistically related city-states and other territories. Prior to the Roman period , most of these regions were officially unified once under the Kingdom of Macedon from 338 to 323 BC. In Western history , the era of classical antiquity
5848-740: The Paeonians due north, the Thracians to the northeast, and the Illyrians , with whom the Macedonians were frequently in conflict, to the northwest. Chalcidice was settled early on by southern Greek colonists and was considered part of the Greek world, while from the late 2nd millennium BC substantial Greek settlement also occurred on the eastern shores of the Aegean , in Anatolia . During
5984-707: The Parthenon of Athens. Politically, the Classical Period was dominated by Athens and the Delian League during the 5th century, but displaced by Spartan hegemony during the early 4th century BC, before power shifted to Thebes and the Boeotian League and finally to the League of Corinth led by Macedon . This period was shaped by the Greco-Persian Wars , the Peloponnesian War , and
6120-489: The Retail Format (i.e. retail formula) should be included. The modified retail marketing mix that is most commonly cited in textbooks is often called the 6 Ps of retailing (see diagram at right). The primary product-related decisions facing the retailer are the product assortment (what product lines, how many lines and which brands to carry); the type of customer service (high contact through to self-service) and
6256-671: The Rise of Macedon . Following the Classical period was the Hellenistic period (323–146 BC), during which Greek culture and power expanded into the Near and Middle East from the death of Alexander until the Roman conquest. Roman Greece is usually counted from the Roman victory over the Corinthians at the Battle of Corinth in 146 BC to the establishment of Byzantium by Constantine as
6392-449: The poleis grouped themselves into leagues, membership of which was in a constant state of flux. Later in the Classical period, the leagues would become fewer and larger, be dominated by one city (particularly Athens , Sparta and Thebes ); and often poleis would be compelled to join under threat of war (or as part of a peace treaty). Even after Philip II of Macedon conquered the heartlands of ancient Greece, he did not attempt to annex
6528-521: The 100 fastest-growing U.S. retailers based on increases in domestic sales. Since 1951, the U.S. Census Bureau has published the Retail Sales report every month. It is a measure of consumer spending , an important indicator of the US GDP . Retail firms provide data on the dollar value of their retail sales and inventories. A sample of 12,000 firms is included in the final survey and 5,000 in
6664-606: The 13th century. Outside the major cities, most consumable purchases were made through markets or fairs. Market-places appear to have emerged independently outside Europe. The Grand Bazaar in Istanbul is often cited as the world's oldest continuously operating market; its construction began in 1455. The Spanish conquistadors wrote glowingly of markets in the Americas. In the 15th century, the Mexica ( Aztec ) market of Tlatelolco
6800-464: The 146 BC conquest of Greece after the Battle of Corinth. Macedonia became a Roman province while southern Greece came under the surveillance of Macedonia's prefect ; however, some Greek poleis managed to maintain a partial independence and avoid taxation. The Aegean Islands were added to this territory in 133 BC. Athens and other Greek cities revolted in 88 BC, and the peninsula was crushed by
6936-482: The 18th century, the typical retail store had no counter, display cases, chairs, mirrors, changing rooms, etc. However, the opportunity for the customer to browse merchandise, touch and feel products began to be available, with retail innovations from the late 17th and early 18th centuries. By the late 18th century, grand shopping arcades began to emerge across Europe and in the Antipodes. A shopping arcade refers to
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#17327807092607072-456: The Atlantic to experiment with catalogue sales. In the post-war period, an American architect, Victor Gruen developed a concept for a shopping mall; a planned, self-contained shopping complex complete with an indoor plaza, statues, planting schemes, piped music, and car-parking. Gruen's vision was to create a shopping atmosphere where people felt so comfortable, they would spend more time in
7208-583: The Carthaginian invasion at the Battle of Himera . The Persians were decisively defeated at sea by a primarily Athenian naval force at the Battle of Salamis , and on land in 479 BC at the Battle of Plataea . The alliance against Persia continued, initially led by the Spartan Pausanias but from 477 by Athens, and by 460 Persia had been driven out of the Aegean. During this long campaign,
7344-525: The Corinthian empire in northwest Greece and defended its own empire, despite a plague which killed the leading Athenian statesman Pericles . The war turned after Athenian victories led by Cleon at Pylos and Sphakteria , and Sparta sued for peace, but the Athenians rejected the proposal. The Athenian failure to regain control of Boeotia at Delium and Brasidas ' successes in northern Greece in 424 improved Sparta's position after Sphakteria. After
7480-601: The Dark Ages was the Archaic Period , beginning around the 8th century BC, which saw early developments in Greek culture and society leading to the Classical Period from the Persian invasion of Greece in 480 BC until the death of Alexander the Great in 323 BC. The Classical Period is characterized by a "classical" style, i.e. one which was considered exemplary by later observers, most famously in
7616-668: The Greek city-states. It greatly widened the horizons of the Greeks and led to a steady emigration of the young and ambitious to the new Greek empires in the east. Many Greeks migrated to Alexandria, Antioch and the many other new Hellenistic cities founded in Alexander's wake, as far away as present-day Afghanistan and Pakistan , where the Greco-Bactrian Kingdom and the Indo-Greek Kingdom survived until
7752-460: The Greek colonies Syracusae ( Συράκουσαι ), Neapolis ( Νεάπολις ), Massalia ( Μασσαλία ) and Byzantion ( Βυζάντιον ). These colonies played an important role in the spread of Greek influence throughout Europe and also aided in the establishment of long-distance trading networks between the Greek city-states, boosting the economy of ancient Greece . Ancient Greece consisted of several hundred relatively independent city-states ( poleis ). This
7888-578: The Greek colony Sybaris in southern Italy, its allies, and the Serdaioi. In 499 BC, the Ionian city states under Persian rule rebelled against their Persian-supported tyrant rulers. Supported by troops sent from Athens and Eretria , they advanced as far as Sardis and burnt the city before being driven back by a Persian counterattack. The revolt continued until 494, when the rebelling Ionians were defeated. Darius did not forget that Athens had assisted
8024-483: The Greek system are further evidenced by the colonies that they set up throughout the Mediterranean , which, though they might count a certain Greek polis as their 'mother' (and remain sympathetic to her), were completely independent of the founding city. Inevitably smaller poleis might be dominated by larger neighbors, but conquest or direct rule by another city-state appears to have been quite rare. Instead
8160-815: The Greeks began 250 years of expansion, settling colonies in all directions. To the east, the Aegean coast of Asia Minor was colonized first, followed by Cyprus and the coasts of Thrace , the Sea of Marmara and south coast of the Black Sea . Eventually, Greek colonization reached as far northeast as present-day Ukraine and Russia ( Taganrog ). To the west the coasts of Illyria , Southern Italy (called " Magna Graecia ") were settled, followed by Southern France , Corsica , and even eastern Spain . Greek colonies were also founded in Egypt and Libya . Modern Syracuse , Naples , Marseille and Istanbul had their beginnings as
8296-423: The Greeks were very aware of their tribal origins; Herodotus was able to extensively categorise the city-states by tribe. Yet, although these higher-level relationships existed, they seem to have rarely had a major role in Greek politics. The independence of the poleis was fiercely defended; unification was something rarely contemplated by the ancient Greeks. Even when, during the second Persian invasion of Greece,
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#17327807092608432-535: The Ionian revolt, and in 490 he assembled an armada to retaliate. Though heavily outnumbered, the Athenians—supported by their Plataean allies—defeated the Persian hordes at the Battle of Marathon , and the Persian fleet turned tail. Ten years later, a second invasion was launched by Darius' son Xerxes . The city-states of northern and central Greece submitted to the Persian forces without resistance, but
8568-483: The League of Corinth following the death of Philip, Alexander began his campaign against Persia in 334 BC. He conquered Persia, defeating Darius III at the Battle of Issus in 333 BC, and after the Battle of Gaugamela in 331 BC proclaimed himself king of Asia. From 329 BC he led expeditions to Bactria and then India; further plans to invade Arabia and North Africa were halted by his death in 323 BC. The period from
8704-459: The Mediterranean region is commonly considered to have begun in the 8th century BC (around the time of the earliest recorded poetry of Homer) and ended in the 6th century AD. Classical antiquity in Greece was preceded by the Greek Dark Ages ( c. 1200 – c. 800 BC ), archaeologically characterised by the protogeometric and geometric styles of designs on pottery. Following
8840-634: The Roman general Sulla . The Roman civil wars devastated the land even further, until Augustus organized the peninsula as the province of Achaea in 27 BC. Greece was a key eastern province of the Roman Empire, as the Roman culture had long been in fact Greco-Roman . The Greek language served as a lingua franca in the East and in Italy , and many Greek intellectuals such as Galen would perform most of their work in Rome . The territory of Greece
8976-467: The advanced one. The advanced estimated data is based on a subsample from the US CB complete retail and food services sample. Retail is the largest private-sector employer in the United States, supporting 52 million working Americans. In 2011, the grocery market in six countries of Central Europe was worth nearly €107bn, 2.8% more than the previous year when expressed in local currencies. The increase
9112-579: The ancient Greeks did not think in terms of race . Most families owned slaves as household servants and laborers, and even poor families might have owned a few slaves. Owners were not allowed to beat or kill their slaves. Owners often promised to free slaves in the future to encourage slaves to work hard. Unlike in Rome, freedmen did not become citizens. Instead, they were mixed into the population of metics , which included people from foreign countries or other city-states who were officially allowed to live in
9248-406: The availability of support services (e.g. credit terms, delivery services, after sales care). These decisions depend on careful analysis of the market, demand, competition as well as the retailer's skills and expertise. Customer service is the "sum of acts and elements that allow consumers to receive what they need or desire from [the] retail establishment." Retailers must decide whether to provide
9384-440: The broad approach to pricing (i.e., the pricing strategy), they turn their attention to pricing tactics. Tactical pricing decisions are shorter term prices, designed to accomplish specific short-term goals. Pricing tactics that are commonly used in retail include discount pricing, everyday low prices , high-low pricing, loss leaders , product bundling , promotional pricing, and psychological pricing . Two strategies to entice
9520-399: The buyer, money back guarantee and buy one get one free , were devised by 18th-century retail entrepreneur Josiah Wedgwood . Retailers must also plan for customer preferred payment modes – e.g. cash, credit, lay-by, Electronic Funds Transfer at Point-of-Sale (EFTPOS). All payment options require some type of handling and attract costs. Contrary to common misconception , price is not
9656-560: The capital of the Roman Empire in 330 AD. Finally, Late Antiquity refers to the period of Christianization during the later 4th to early 6th centuries AD, consummated by the closure of the Academy of Athens by Justinian I in 529. The historical period of ancient Greece is unique in world history as the first period attested directly in comprehensive, narrative historiography , while earlier ancient history or protohistory
9792-666: The center, while in the east lay Boeotia , Attica , and Megaris . Northeast lay Thessaly , while Epirus lay to the northwest. Epirus stretched from the Ambracian Gulf in the south to the Ceraunian Mountains and the Aoos river in the north, and consisted of Chaonia (north), Molossia (center), and Thesprotia (south). In the northeast corner was Macedonia , originally consisting Lower Macedonia and its regions, such as Elimeia , Pieria , and Orestis . Around
9928-549: The chief executive officer. The profit margins of retailers depend largely on their ability to achieve market competitive transaction costs. The strategic retail analysis typically includes following elements: At the conclusion of the retail analysis, retail marketers should have a clear idea of which groups of customers are to be the target of marketing activities. Not all elements are, however, equal, often with demographics, shopping motivations, and spending directing consumer activities. Retail research studies suggest that there
10064-419: The choice of policies aiming at improving the competitive position of the firm, taking account of challenges and opportunities proposed by the competitive environment. On the other hand, managerial decision-making is focused on the implementation of specific targets." In retailing, the strategic plan is designed to set out the vision and provide guidance for retail decision-makers and provide an outline of how
10200-418: The consumer's store choice and addresses the consumer's expectations. At its most basic level, a retail format is a simple marketplace , that is; a location where goods and services are exchanged. In some parts of the world, the retail sector is still dominated by small family-run stores, but large retail chains are increasingly dominating the sector, because they can exert considerable buying power and pass on
10336-455: The course of the archaic period. Already in the seventh century, the right of all citizen men to attend the assembly appears to have been established. After a failed coup led by Cylon of Athens around 636 BC, Draco was appointed to establish a code of laws in 621. This failed to reduce the political tension between the poor and the elites, and in 594 Solon was given the authority to enact another set of reforms, which attempted to balance
10472-473: The course of the eighth and seventh century. According to Spartan tradition, this constitution was established by the legendary lawgiver Lycurgus . Over the course of the first and second Messenian wars , Sparta subjugated the neighbouring region of Messenia , enserfing the population. In the sixth century, Greek city-states began to develop formal relationships with one another, where previously individual rulers had relied on personal relationships with
10608-574: The culmination of political and social developments which had begun in the Greek dark age, with the polis (city-state) becoming the most important unit of political organisation in Greece. The absence of powerful states in Greece after the collapse of Mycenaean power, and the geography of Greece, where many settlements were separated from their neighbours by mountainous terrain, encouraged the development of small independent city-states. Several Greek states saw tyrants rise to power in this period, most famously at Corinth from 657 BC. The period also saw
10744-425: The current competitive retail market, and are also the future of retail enterprises. Presentation refers to the physical evidence that signals the retail image. Physical evidence may include a diverse range of elements – the store itself including premises, offices, exterior facade and interior layout, websites, delivery vans, warehouses, staff uniforms. The environment in which the retail service encounter occurs
10880-453: The customer experience, such as Add-on, Upsell or Cross-sell; Selling on value; and knowing when to close the sale. Transactional marketing aims to find target consumers, then negotiate, trade, and finally end relationships to complete the transaction. In this one-time transaction process, both parties aim to maximize their own interests. As a result, transactional marketing raises follow-up problems such as poor after-sales service quality and
11016-607: The death of Alexander the Great in 323 BC, and which included the Golden Age of Athens and the Peloponnesian War . The unification of Greece by Macedon under Philip II and subsequent conquest of the Achaemenid Empire by Alexander the Great spread Hellenistic civilization across the Middle East. The Hellenistic Period is considered to have ended in 30 BC, when the last Hellenistic kingdom, Ptolemaic Egypt ,
11152-461: The death of Alexander the Great in 323 BC until the death of Cleopatra , the last Macedonian ruler of Egypt, is known as the Hellenistic period. In the early part of this period, a new form of kingship developed based on Macedonian and Near Eastern traditions. The first Hellenistic kings were previously Alexander's generals, and took power in the period following his death, though they were not part of existing royal lineages and lacked historic claims to
11288-423: The deaths of Cleon and Brasidas, the strongest proponents of war on each side, a peace treaty was negoitiated in 421 by the Athenian general Nicias . The peace did not last, however. In 418 BC allied forces of Athens and Argos were defeated by Sparta at Mantinea . In 415 Athens launched an ambitious naval expedition to dominate Sicily; the expedition ended in disaster at the harbor of Syracuse , with almost
11424-674: The dominance that would allow it to challenge Persia, the Persian king initially joined the alliance against Sparta, before imposing the Peace of Antalcidas ("King's Peace") which restored Persia's control over the Anatolian Greeks. By 371 BC, Thebes was in the ascendancy, defeating Sparta at the Battle of Leuctra , killing the Spartan king Cleombrotus I , and invading Laconia. Further Theban successes against Sparta in 369 led to Messenia gaining independence; Sparta never recovered from
11560-409: The domination of politics and concomitant aggregation of wealth by small groups of families was apt to cause social unrest in many poleis . In many cities a tyrant (not in the modern sense of repressive autocracies), would at some point seize control and govern according to their own will; often a populist agenda would help sustain them in power. In a system wracked with class conflict , government by
11696-433: The earlier month. For the first 10 months of 2022, retail sales increased by 15.5% by measuring the exact time of 2021. Among its bordering countries, on retail trade percentage of GDP, Armenia ranks more increased than Turkey, but it is still lower than Georgia. Ancient Greece Ancient Greece ( Ancient Greek : Ἑλλάς , romanized : Hellás ) was a northeastern Mediterranean civilization, existing from
11832-426: The earliest investigations into shopper motivations and identified two broad motives: utilitarian and hedonic. Utilitarian motivations are task-related and rational. For the shopper with utilitarian motives, purchasing is a work-related task that is to be accomplished in the most efficient and expedient manner. On the other hand, hedonic motives refer to pleasure. The shopper with hedonic motivations views shopping as
11968-481: The early department stores were more than just a retail emporium; rather they were venues where shoppers could spend their leisure time and be entertained. Retail, using mail order, came of age during the mid-19th century. Although catalogue sales had been used since the 15th century, this method of retailing was confined to a few industries such as the sale of books and seeds. However, improvements in transport and postal services led several entrepreneurs on either side of
12104-726: The east to the Indian king Chandragupta Maurya in exchange for war elephants, and later lost large parts of Persia to the Parthian Empire . By the mid-third century, the kingdoms of Alexander's successors was mostly stable, though there continued to be disputes over border areas. The great capitals of Hellenistic culture were Alexandria in the Ptolemaic Kingdom and Antioch in the Seleucid Empire . The conquests of Alexander had numerous consequences for
12240-552: The elites of other cities. Towards the end of the archaic period, Sparta began to build a series of alliances, the Peloponnesian League , with cities including Corinth , Elis , and Megara , isolating Messenia and reinforcing Sparta's position against Argos , the other major power in the Peloponnese. Other alliances in the sixth century included those between Elis and Heraea in the Peloponnese; and between
12376-619: The end of the first century BC. The city-states within Greece formed themselves into two leagues; the Achaean League (including Corinth and Argos) and the Aetolian League (including Sparta and Athens). For much of the period until the Roman conquest, these leagues were at war, often participating in the conflicts between the Diadochi (the successor states to Alexander's empire). The Antigonid Kingdom became involved in
12512-613: The end of the twentieth century, stores were using labels such as "mega-stores" and "warehouse" stores to reflect their growing size. The upward trend of increasing retail space was not consistent across nations and led in the early 21st century to a 2-fold difference in square footage per capita between the United States and Europe. As the 21st century takes shape, some indications suggest that large retail stores have come under increasing pressure from online sales models and that reductions in store size are evident. Under such competition and other issues such as business debt, there has been
12648-609: The entire army killed, and the ships destroyed. Soon after the Athenian defeat in Syracuse, Athens' Ionian allies began to rebel against the Delian league, while Persia began to once again involve itself in Greek affairs on the Spartan side. Initially the Athenian position continued relatively strong, with important victories at Cyzicus in 410 and Arginusae in 406. However, in 405 the Spartan Lysander defeated Athens in
12784-400: The environment, thereby enhancing opportunities for purchasing. The first of these malls opened at Northland Mall near Detroit in 1954. Throughout the twentieth century, a trend towards larger store footprints became discernible. The average size of a U.S. supermarket grew from 31,000 square feet (2,900 m ) square feet in 1991 to 44,000 square feet (4,100 m ) square feet in 2000. By
12920-540: The exact borders of the Hellenistic kingdoms were not settled. Antigonus attempted to expand his territory by attacking the other successor kingdoms until they joined against him, and he was killed at the Battle of Ipsus in 301 BC. His son Demetrius spent many years in Seleucid captivity, and his son, Antigonus II , only reclaimed the Macedonian throne around 276. Meanwhile, the Seleucid kingdom gave up territory in
13056-469: The founding of Greek colonies around the Mediterranean, with Euboean settlements at Al-Mina in the east as early as 800 BC, and Ischia in the west by 775. Increasing contact with non-Greek peoples in this period, especially in the Near East, inspired developments in art and architecture, the adoption of coinage, and the development of the Greek alphabet. Athens developed its democratic system over
13192-404: The front of the store, which is known as the decompression zone . In order to maximize the number of selling opportunities, retailers generally want customers to spend more time in a retail store. However, this must be balanced against customer expectations surrounding convenience, access and realistic waiting times. The way that brands are displayed is also part of the overall retail design. Where
13328-576: The government. In Athens, the population was divided into four social classes based on wealth. People could change classes if they made more money. In Sparta, all male citizens were called homoioi , meaning "peers". However, Spartan kings, who served as the city-state's dual military and religious leaders, came from two families. Women in Ancient Greece appear to have primarily performed domestic tasks, managed households, and borne and reared children. Slaves had no power or status. Slaves had
13464-438: The idea of retail is often associated with the purchase of goods, the term may be applied to service providers that sell to consumers. Retail service providers include retail banking, tourism, insurance, private healthcare, private education, private security firms, legal firms, publishers, public transport, and others. For example, a tourism provider might have a retail division that books travel and accommodation for consumers plus
13600-448: The importance of added value, customer satisfaction and highlights how the store's market positioning appeals to targeted groups of customers. A retail mix is devised for the purpose of coordinating day-to-day tactical decisions. The retail marketing mix typically consists of six broad decision layers including product decisions, place decisions, promotion, price, personnel and presentation (also known as physical evidence). The retail mix
13736-547: The increasing Athenian power funded by the Delian League, Sparta offered aid to reluctant members of the League to rebel against Athenian domination. These tensions were exacerbated in 462 BC when Athens sent a force to aid Sparta in overcoming a helot revolt, but this aid was rejected by the Spartans. In the 450s, Athens took control of Boeotia, and won victories over Aegina and Corinth. However, Athens failed to win
13872-466: The largest retail market in the world in 2016. In 2016, China became the largest retail market in the world. In the Republic of Armenia, retail trade has been increasing recently. In October 2022, it increased by 23.1% year by year, which was the most considerable rise since April 2021, faster than the 20.7 per cent increase recorded a month earlier. Retail dropped by 1.9% after accumulating 2.1%in
14008-552: The latter countries, this fraction is an increase over 1970, but there are other countries where the sector has declined since 1970, sometimes in absolute terms, where other sectors have replaced its role in the economy. In the United States the sector has declined from 19% of GDP to 14%, though it has risen in absolute terms from $ 4,500 to $ 7,400 per capita per year. In China the sector has grown from 7.3% to 11.5%, and in India even more, from 8.4% to 18.7%. Emarketer predicts China will have
14144-514: The loss of Messenia's fertile land and the helot workforce it provided. The rising power of Thebes led Sparta and Athens to join forces; in 362 they were defeated by Thebes at the Battle of Mantinea . In the aftermath of Mantinea, none of the major Greek states were able to dominate. Though Thebes had won the battle, their general Epaminondas was killed, and they spent the following decades embroiled in wars with their neighbours; Athens, meanwhile, saw its second naval alliance, formed in 377, collapse in
14280-429: The market will grow at a compound annual growth rate (CAGR) of 6.7% from 2019 to 2023. In 2023 Kogan Page published a critically acclaimed book " Leading Travel and Tourism Retail ", which researched in depth the travel retail sector post COVID . Among retailers and retails chains a lot of consolidation has appeared over the last couple of decades. Between 1988 and 2010, worldwide 40,788 mergers and acquisitions with
14416-755: The meaning of the word retail (in English, French, Dutch, German and Spanish) refers to the sale of small quantities of items to consumers (as opposed to wholesale ). Retail refers to the activity of selling goods or services directly to consumers or end-users. Some retailers may sell to business customers, and such sales are termed non-retail activity. In some jurisdictions or regions, legal definitions of retail specify that at least 80 percent of sales activity must be to end-users. Retailing often occurs in retail stores or service establishments, but may also occur through direct selling such as through vending machines , door-to-door sales or electronic channels. Although
14552-596: The mid-1980s. Sproles and Kendall's consumer typology has been shown to be relatively consistent across time and across cultures. Their typology is based on the consumer's approach to making purchase decisions. Some researchers have adapted Sproles and Kendall's methodology for use in specific countries or cultural groups. Consumer decision styles are important for retailers and marketers because they describe behaviours that are relatively stable over time and for this reason, they are useful for market segmentation. Retail formats (also known as retail formulas ) influence
14688-495: The mid-350s. The power vacuum in Greece after the Battle of Mantinea was filled by Macedon, under Philip II . In 338 BC, he defeated a Greek alliance at the Battle of Chaeronea , and subsequently formed the League of Corinth . Philip planned to lead the League to invade Persia, but was murdered in 336 BC. His son Alexander the Great was left to fulfil his father's ambitions. After campaigns against Macedon's western and northern enemies, and those Greek states that had broken from
14824-426: The modern era. In the digital age , an increasing number of retailers are seeking to reach broader markets by selling through multiple channels, including both bricks and mortar and online retailing . Digital technologies are also affecting the way that consumers pay for goods and services. Retailing support services may also include the provision of credit, delivery services, advisory services, stylist services and
14960-476: The most important factor for consumers, when deciding to buy a product. Because patronage at a retail outlet varies, flexibility in scheduling is desirable. Employee scheduling software is sold, which, using known patterns of customer patronage, more or less reliably predicts the need for staffing for various functions at times of the year, day of the month or week, and time of day. Usually needs vary widely. Conforming staff utilization to staffing needs requires
15096-448: The needs of the working poor. John Stuart Mill wrote about the rise of the co-operative retail store, which he witnessed first-hand in the mid-19th century. The modern era of retailing is defined as the period from the industrial revolution to the 21st century. In major cities, the department store emerged in the mid- to late 19th century, and permanently reshaped shopping habits, and redefined concepts of service and luxury. Many of
15232-410: The power of the rich and the poor. In the middle of the sixth century, Pisistratus established himself as a tyrant, and after his death in 527 his son Hippias inherited his position; by the end of the sixth century he had been overthrown and Cleisthenes carried out further democratising reforms. In Sparta, a political system with two kings, a council of elders , and five ephors developed over
15368-484: The process from transaction to relationship. While expanding the sales market and attracting new customers is very important for the retail industry, it is also important to establish and maintain long term good relationships with previous customers, hence the name of the underlying concept, "relational marketing". Under this concept, retail enterprises value and attempt to improve relationships with customers, as customer relationships are conducive to maintaining stability in
15504-429: The product and service mix will optimize customer satisfaction. As part of the strategic planning process, it is customary for strategic planners to carry out a detailed environmental scan which seeks to identify trends and opportunities in the competitive environment, market environment, economic environment and statutory-political environment. The retail strategy is normally devised or reviewed every three to five years by
15640-617: The reforms of Solon (early 6th century), but the poorest citizens could not address the assembly or run for office. With the establishment of the democracy, the assembly became the de jure mechanism of government; all citizens had equal privileges in the assembly. However, non-citizens, such as metics (foreigners living in Athens) or slaves , had no political rights at all. After the rise of democracy in Athens, other city-states founded democracies. However, many retained more traditional forms of government. As so often in other matters, Sparta
15776-420: The regions of Laconia (southeast), Messenia (southwest), Elis (west), Achaia (north), Korinthia (northeast), Argolis (east), and Arcadia (center). These names survive to the present day as regional units of modern Greece , though with somewhat different boundaries. Mainland Greece to the north, nowadays known as Central Greece , consisted of Aetolia and Acarnania in the west, Locris , Doris , and Phocis in
15912-528: The retail mix which includes product, price, place, promotion, personnel, and presentation. The word retail comes from the Old French verb retaillier , meaning "to shape by cutting" ( c. 1365 ). It was first recorded as a noun in 1433 with the meaning of "a sale in small quantities" from the Middle French verb retailler meaning "a piece cut off, shred, scrap, paring". At present,
16048-518: The right to have a family and own property, subject to their master's goodwill and permission, but they had no political rights. By 600 BC, chattel slavery had spread in Greece. By the 5th century BC, slaves made up one-third of the total population in some city-states. Between 40–80% of the population of Classical Athens were slaves. Slaves outside of Sparta almost never revolted because they were made up of too many nationalities and were too scattered to organize. However, unlike later Western culture ,
16184-567: The savings in the form of lower prices. Many of these large retail chains also produce their own private labels which compete alongside manufacturer brands. Considerable consolidation of retail stores has changed the retail landscape, transferring power away from wholesalers and into the hands of the large retail chains. In Britain and Europe, the retail sale of goods is designated as a service activity . The European Service Directive applies to all retail trade including periodic markets, street traders and peddlers. Retail stores may be classified by
16320-623: The shift to multi-channel retailing. To counter the disruption caused by online retail, many bricks and mortar retailers have entered the online retail space, by setting up online catalogue sales and e-commerce websites. However, many retailers have noticed that consumers behave differently when shopping online. For instance, in terms of choice of online platform , shoppers tend to choose the online site of their preferred retailer initially, but as they gain more experience in online shopping, they become less loyal and more likely to switch to other retail sites. Online stores are usually available 24 hours
16456-448: The state. City-states legally owned slaves. These public slaves had a larger measure of independence than slaves owned by families, living on their own and performing specialized tasks. In Athens, public slaves were trained to look out for counterfeit coinage , while temple slaves acted as servants of the temple's deity and Scythian slaves were employed in Athens as a police force corralling citizens to political functions. Sparta had
16592-695: The territories they controlled. The most important of these rulers in the decades after Alexander's death were Antigonus I and his son Demetrius in Macedonia and the rest of Greece, Ptolemy in Egypt, and Seleucus I in Syria and the former Persian empire; smaller Hellenistic kingdoms included the Attalids in Anatolia and the Greco-Bactrian kingdom . In the early part of the Hellenistic period,
16728-515: The territory or unify it into a new province, but compelled most of the poleis to join his own Corinthian League . Initially many Greek city-states seem to have been petty kingdoms; there was often a city official carrying some residual, ceremonial functions of the king ( basileus ), e.g., the archon basileus in Athens. However, by the Archaic period and the first historical consciousness, most had already become aristocratic oligarchies . It
16864-626: The time of Alexander I of Macedon , the Argead kings of Macedon started to expand into Upper Macedonia , lands inhabited by independent Macedonian tribes like the Lyncestae , Orestae and the Elimiotae and to the west, beyond the Axius river , into Eordaia , Bottiaea , Mygdonia , and Almopia , regions settled by Thracian tribes. To the north of Macedonia lay various non-Greek peoples such as
17000-402: The type of product carried. Softline retailers sell goods that are consumed after a single-use , or have a limited life (typically under three years) in they are normally consumed. Soft goods include clothing , other fabrics , footwear , toiletries , cosmetics , medicines and stationery . Grocery stores , including supermarkets and hypermarkets , along with convenience stores carry
17136-539: Was a notable exception to the rest of Greece, ruled through the whole period by not one, but two hereditary monarchs. This was a form of diarchy . The Kings of Sparta belonged to the Agiads and the Eurypontids, descendants respectively of Eurysthenes and Procles . Both dynasties' founders were believed to be twin sons of Aristodemus , a Heraclid ruler. However, the powers of these kings were held in check by both
17272-460: Was a situation unlike that in most other contemporary societies, which were either tribal or kingdoms ruling over relatively large territories. Undoubtedly, the geography of Greece —divided and sub-divided by hills, mountains, and rivers—contributed to the fragmentary nature of ancient Greece. On the one hand, the ancient Greeks had no doubt that they were "one people"; they had the same religion , same basic culture, and same language. Furthermore,
17408-542: Was annexed by the Roman Republic . Classical Greek culture , especially philosophy, had a powerful influence on ancient Rome , which carried a version of it throughout the Mediterranean and much of Europe. For this reason, Classical Greece is generally considered the cradle of Western civilization , the seminal culture from which the modern West derives many of its founding archetypes and ideas in politics, philosophy, science, and art. Classical antiquity in
17544-696: Was conquered by the Romans. The Aetolian league grew wary of Roman involvement in Greece, and sided with the Seleucids in the Roman–Seleucid War ; when the Romans were victorious, the league was effectively absorbed into the Republic. Although the Achaean league outlasted both the Aetolian league and Macedon, it was also soon defeated and absorbed by the Romans in 146 BC, bringing Greek independence to an end. The Greek peninsula came under Roman rule during
17680-575: Was generated foremost by the discount stores and supermarket segments, and was driven by the skyrocketing prices of foodstuffs. This information is based on the latest PMR report entitled Grocery retail in Central Europe 2012 National accounts show a combined total of retail and wholesale trade, with hotels and restaurants. in 2012 the sector provides over a fifth of GDP in tourist-oriented island economies, as well as in other major countries such as Brazil, Pakistan, Russia, and Spain. In all four of
17816-663: Was immediately followed by the Early Middle Ages and the Byzantine period. Three centuries after the decline of Mycenaean Greece during the Bronze Age Collapse , Greek urban poleis began to form in the 8th century BC, ushering in the Archaic period and the colonization of the Mediterranean Basin. This was followed by the age of Classical Greece , from the Greco-Persian Wars to
17952-553: Was in 2016 with more than 2,700 deals. In terms of added value 2007 set the record with the US$ 225 billion. Here is a list of the top ten largest deals (ranked by volume) in the Retail Industry: As of 2016, China was the largest retail market in the world. The National Retail Federation and Kantar annually rank the nation's top retailers according to sales. The National Retail Federation also separately ranks
18088-417: Was in permanent settlements founded by Greeks, which formed as independent poleis. The second form was in what historians refer to as emporia ; trading posts which were occupied by both Greeks and non-Greeks and which were primarily concerned with the manufacture and sale of goods. Examples of this latter type of settlement are found at Al Mina in the east and Pithekoussai in the west. From about 750 BC
18224-520: Was pressured to relinquish his voting rights amid the financial turmoil. Central Group and Signa Holding acquired the company from the Canadian Wittington Investments . Retail Retail is the sale of goods and services to consumers , in contrast to wholesaling , which is the sale to business or institutional customers . A retailer purchases goods in large quantities from manufacturers , directly or through
18360-472: Was replaced with retail trade involving coinage. Selling and buying are thought to have emerged in Asia Minor (modern Turkey) in around the 7th-millennium BCE. In ancient Greece , markets operated within the agora , an open space where, on market days, goods were displayed on mats or temporary stalls. In ancient Rome , trade took place in the forum . The Roman forum was arguably the earliest example of
18496-585: Was the largest in all the Americas . By the 17th century, permanent shops with more regular trading hours were beginning to supplant markets and fairs as the main retail outlet. Provincial shopkeepers were active in almost every English market town. As the number of shops grew, they underwent a transformation. The trappings of a modern shop, which had been entirely absent from the 16th- and early 17th-century store, gradually made way for store interiors and shopfronts that are more familiar to modern shoppers. Prior to
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